Why can't my laptop install anything? - Windows 10

October 27, 2015 at 18:24:47
Specs: Windows 10
Hi all,
I have recently installed windows 10.
I dont know when this error stared occuring but i do know its only been recent.
I try to install the latest version of itunes on my asus laptop and it keeps telling me that an error has occured and to try installing it manually. I have located the download file and tried to install it manually and the same thing happens, an error pops up. The error also occurs when i try to install other things like anti-virus software etc. Has anyone else had this issue or know how to fix it?
Thanks

See More: Why cant my laptop install anything? - Windows 10

Report •

#1
October 27, 2015 at 20:43:11
Manually run Windows Update and accept all recommended updates. (Start button and type 'Windows Update' and you get an option 'Check for Updates', click on that and have it scan for updates.)

Run Malwarebytes to make sure there is no malware on your system. Remove all and copy/paste log report back in a reply for review.

You have to be a little bit crazy to keep you from going insane.


Report •

#2
October 28, 2015 at 01:27:35
Thank you for your help but i have done both those things and i still cant seem to install the new itunes.
Malwarebytes 'quarantined 102 items on my laptop but i'm still experiencing this issue

Report •

#3
October 28, 2015 at 20:17:18
"Malwarebytes 'quarantined 102 items on my laptop but i'm still experiencing this issue"
That is were your problem is...
Empty the quarantine folder then post back (Copy/Paste) the report log that was generated in your reply. I am going to drop JohnW a note to look in on this thread, evaluate your log and give you a few more steps to help you fix your machine.

You have to be a little bit crazy to keep you from going insane.


Report •

Related Solutions

#4
October 29, 2015 at 05:18:17
While you are waiting for Johnw, run these two as well:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

Copy/Paste all three logs on here.

Always pop back and let us know the outcome - thanks


Report •

#5
October 29, 2015 at 17:17:38

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 3
PUP.Optional.SearchProtect, HKU\S-1-5-21-1790906988-779668638-3894190523-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}, Quarantined, [ea67411ba1ea93a372a76eb6e9190ff1],
PUP.Optional.SearchProtect, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\SEARCHPROTECT, Quarantined, [034e60fc117a75c12bd858429271e41c],
PUP.Optional.SearchProtect, HKLM\SOFTWARE\WOW6432NODE\SEARCHPROTECT, Quarantined, [361b16466c1f8ea841426d1116ed2cd4],

Registry Values: 5
PUP.Optional.SearchProtect, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\SEARCHPROTECT|Publisher, Client Connect LTD, Quarantined, [034e60fc117a75c12bd858429271e41c]
PUP.Optional.SearchProtect, HKLM\SOFTWARE\WOW6432NODE\SEARCHPROTECT|InstallDir, C:\PROGRA~2\SEARCH~1, Quarantined, [361b16466c1f8ea841426d1116ed2cd4]
PUP.Optional.Trovi, HKU\S-1-5-21-1790906988-779668638-3894190523-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}|URL, http://www.trovi.com/Results.aspx?g... Quarantined, [de732a32afdc152107ae493fd92a6997]
PUP.Optional.Conduit, HKU\S-1-5-21-1790906988-779668638-3894190523-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}|SuggestionsURL_JSON, http://suggest.seccint.com/CSuggest... Quarantined, [4f020a520a8179bdecaa94c2f40f936d]
PUP.Optional.Trovi, HKU\S-1-5-21-1790906988-779668638-3894190523-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}|DisplayName, Trovi search, Quarantined, [80d10c500289e84ec6ef612726dd837d]

Registry Data: 0
(No malicious items detected)

Folders: 25
PUP.Optional.OptimizerPro, C:\Users\Sofia\Documents\Optimizer Pro, Quarantined, [0c453923b1da7db9287ad99cee15e41c],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\Main, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\Main\bin, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\Main\rep, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\SearchProtect, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\SearchProtect\bin, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\SearchProtect\rep, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\bin, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\rep, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\SearchProtect, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\SearchProtect\rep, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\SearchProtect\STG, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\UI, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\UI\rep, Quarantined, [70e191cbacdff2446d454024748e6898],

Files: 69
PUP.Optional.OptimizerPro, C:\Users\Sofia\Documents\Optimizer Pro\CookiesException.txt, Quarantined, [0c453923b1da7db9287ad99cee15e41c],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\EULA.txt, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\Main\rep\SystemRepository.dat, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings.html, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\style.css, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble\bubble.css, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble\bubble.html, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble\bubble.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\bubble\defaults.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\hez-selected.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Apply-default.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Apply-onclick.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Apply-Rollover.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bg-uninstall.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bg-with-logo.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bg.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgNotif.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgSettings.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgSettingsDS.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\bgUninstall.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\btnBlue.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\btnClose.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\btnSilver.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\button-bg.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\checkbox.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\checkbox_checked.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\checkbox_def.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\close-win-def.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\close-win-over-click.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\gray-bg.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\hez-def.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\hez.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\icon-win.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\info-icon.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\menu-rollover.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\menu-selected.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button-def.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button-selected.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\radio-button2.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\Settings-icon.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\text-field.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\v.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\Images\x.png, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs\defaults.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs\dialogUtils.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs\jquery.1.7.1.min.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs\json2.min.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs\main.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\libs\SPDialogAPI.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection\defaults.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection\protection.css, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection\protection.html, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protection\protection.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS\defaults.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS\protectionDS.css, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS\protectionDS.html, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\protectionDS\protectionDS.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings\defaults.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings\settings.css, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings\settings.html, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\settings\settings.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall\defaults.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall\uninstall.css, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall\uninstall.html, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Program Files (x86)\SearchProtect\UI\dialogs\uninstall\uninstall.js, Quarantined, [f06189d36427bc7a9bd0ff7fb94af709],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\SearchProtect\rep\UserRepository.dat, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\SearchProtect\rep\UserSettings.dat, Quarantined, [70e191cbacdff2446d454024748e6898],
PUP.Optional.SearchProtect, C:\Users\Sofia\AppData\Local\SearchProtect\UI\rep\UIRepository.dat, Quarantined, [70e191cbacdff2446d454024748e6898],

Physical Sectors: 0
(No malicious items detected)


(end)


I'm not sure that this is the right thing to have posted. Sorry, I know some things, but this is a little out of my league.

Also thought it might be important to note that i cant uninstall iTunes either. Each time i do it says that there is an installation in progress and that i should complete the installation before proceeding. (nothing is installing)


Report •

#6
October 29, 2015 at 17:20:03
I forgot to mention... thank you for helping :)
And I already emptied the quarantine folder and deleted all entries.

Report •

#7
October 29, 2015 at 20:11:42
Good. Next try the ones listed in #4 above and post the results back.

You have to be a little bit crazy to keep you from going insane.


Report •

#8
November 1, 2015 at 01:27:34
both came up with nothing

~~~ Services


~~~ Tasks

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}

~~~ Files

Successfully deleted: [File] C:\Users\Sofia\AppData\Roaming\sp_data.sys

~~~ Folders

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 01/11/2015 at 20:20:09.13
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Report •

#9
November 1, 2015 at 08:37:04
Assuming you are still in trouble, is that all the error says? If it gives an error code or any other information please let us know.

Always pop back and let us know the outcome - thanks


Report •

#10
November 1, 2015 at 19:24:46
Since JohnW has not popped in yet, try a repair for Windows here:
http://www.tweaking.com/
and let us know how it goes.

You have to be a little bit crazy to keep you from going insane.


Report •

#11
November 21, 2015 at 14:04:40
I'm having similar issues. This is the log from when I ran Malwarebytes. I deleted the "tweakbit' program. When I try to uninstall something, I get a message that another installation is in progress. I have gone to the task manager and nothing is being installed. Any thoughts?


Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/21/2015
Scan Time: 4:04 PM
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.11.21.05
Rootkit Database: v2015.11.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Wes

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 318747
Time Elapsed: 3 min, 50 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 6
PUP.Optional.TweakBit, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{32207DDC-1102-4AD5-9CCD-A361F0E1BBC4}_is1, Quarantined, [99100c74137859ddc13d119083806997],
PUP.Optional.TweakBit, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{CA7C4C80-24B8-4027-8849-0C302333C427}_is1, Quarantined, [46632759f299fb3b12ed079a9d661ee2],
PUP.Optional.TweakBit, HKLM\SOFTWARE\WOW6432NODE\TWEAKBIT\ATPopups, Quarantined, [78311d637c0fa98d40c03969679c1ee2],
PUP.Optional.TweakBit, HKLM\SOFTWARE\WOW6432NODE\TWEAKBIT\ATUpdaters, Quarantined, [f7b2d1afd1ba93a38977d1d110f35aa6],
PUP.Optional.TweakBit, HKLM\SOFTWARE\WOW6432NODE\TWEAKBIT\Google Analytics Package, Quarantined, [6f3a47392c5f1b1bb2501d8562a159a7],
PUP.Optional.TweakBit, HKLM\SOFTWARE\WOW6432NODE\TWEAKBIT\PCCleaner, Quarantined, [1e8b98e82269f83e52b1f3afaf54e41c],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 3
PUP.Optional.TweakBit, C:\ProgramData\TweakBit\PCCleaner, Quarantined, [9f0a3f41f497e3535ffeaadbc43e37c9],
PUP.Optional.TweakBit, C:\ProgramData\TweakBit\PCCleaner\1.x, Quarantined, [9f0a3f41f497e3535ffeaadbc43e37c9],
PUP.Optional.TweakBit, C:\ProgramData\TweakBit\PCCleaner\1.x\Logs, Quarantined, [9f0a3f41f497e3535ffeaadbc43e37c9],

Files: 4
PUP.Optional.TweakBit, C:\Users\Wes\AppData\Local\Temp\pc-cleaner-setup.exe, Quarantined, [8c1ddba5f794003621c593e9a95bbf41],
PUP.Optional.TweakBit, C:\Users\Wes\Desktop\TweakBit PCCleaner.lnk, Quarantined, [2485ed93424938fe16dd6f326e9515eb],
PUP.Optional.TweakBit, C:\ProgramData\TweakBit\PCCleaner\1.x\StatDB.json, Quarantined, [9f0a3f41f497e3535ffeaadbc43e37c9],
PUP.Optional.TweakBit, C:\ProgramData\TweakBit\PCCleaner\1.x\Logs\PCCleaner.log, Quarantined, [9f0a3f41f497e3535ffeaadbc43e37c9],

Physical Sectors: 0
(No malicious items detected)


(end)


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#12
November 21, 2015 at 15:27:41
Please raise a "new post" describing the exact details you are having. By all means copy the MWB log on there if you suspect malware, also run the other two programs given in #4 and paste those logs too.

That way your post will be at the top of the pile - few helpers will come back to this old one now. It gets muddly to try and deal with more than one poster on a thread and the problems/fixes rarely turn out to be the same.

Always pop back and let us know the outcome - thanks


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