Solved why can't I connect to the BBC news since 1 January

January 4, 2016 at 08:32:10
Specs: Windows 10
I have been connecting to the BBC sites from France for many years, but following the web attack on the BBC last week, I am no longer able to connect, why is this, how do I fix the problem?

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#1
January 4, 2016 at 08:57:06
I don't know the answer to this but I think it quite likely that in view of the attack the BBC have placed a restriction. It might just be something in place while they are dealing with the aftermath - this often happens after attacks.

Whatever, the only people who can properly answer your query are the BBC themselves.

Always pop back and let us know the outcome - thanks


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#2
January 4, 2016 at 09:03:33
Thanks for the reply, how do I contact the BBC, no URL with BBC in it will work.

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#3
January 4, 2016 at 12:20:43
✔ Best Answer
Not sure it will help, but try deleting all cookies; clearing history and internet temp files too.

Running ccleaner will do all this for you and remove other assorted junk too.

http://filehippo.com/download_ccleaner

Install it using the "manual/custom"option - NOT the proffered default/automatic option. Carefully watch for and uncheck all (the so helpfully) pre-checked boxes (other than the one for the utility itself). That way you will avoid installing a lot of "stuff" you neither need nor want; and some it is PIA to eradicate.

Also try simply rebooting your router in addition to the above.


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#4
January 4, 2016 at 14:08:38
Saw this on a website - maybe it applies to your situation:
"I live in France for six months of the year. I want to use various UK sites, but some don’t allow that because my ISP gives my PC a French IP address and the UK site then blocks my requests"

I have the same issue with some USA websites. Could be it is just the way of the world. If the problem is with the computer then we can try to help but if, as I suspect, it is a "country" thing then we can't get around it either.

This Paris office should be able to help you:
BBC Worldwide France Sarl
4th Floor
18/20 Quai du Point du jour
92100 Boulogne Billancourt
Paris
France
Tel : +33(0)1 44 95 84 00
Fax : +33(0)1 44 95 84 09

EDIT: The above was found using Google and taken from this website:
http://www.bbcworldwide.com/global-...
I would be interested to know if that is blocked too?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
January 4, 2016 at 14:48:27
You are brilliant. C cleaner was the answer. All working now, thanks a lot.

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#6
January 4, 2016 at 15:23:22
Interesting result. My guess is that it was blocked earlier after the attack but when they cleared it up you were going to a cached (unchanged) copy. Running CCleaner would have cleared the cache so you would then went into the BBC afresh.

Clearing browser history would have probably worked too but CCleaner is a good program to have onboard.

Always pop back and let us know the outcome - thanks


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#7
January 4, 2016 at 15:49:17
I recently became familiar with the term "session cookie" which has a predetermined life time; and properties specific to it, compared to "other" cookies. As long as it's in the browser cookies tray... it's active and can/will produce assorted limitations. "Usually" (I think..) they die with a reboot; but possbly some live longer...?

Virgin trains website in the UK uses them, and once you have picked up one after searching for given train ticket deal, it can - will - restrict your options to find other (often better) offers/deals on their site. One can get around it sometimes by rebooting from cold; but I suspect ccleaner would do the job just as well. I discovered that whilst searching a car hire company for deals it had a similar issue, and by chance manually deleted all cookies... The session cookie having been removed, along with the others, meant I was fully free and able to find other previously "concealed" offers.

The ccleaner suggestion was based on my above experience, having in effect gained some "slightly" deeper understanding of cookies various; ccleaner being more convenient than rebooting (which may not always work...)


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#8
January 4, 2016 at 16:18:42
What I like about CCleaner is that you can let it keep specified cookies.

Of-course we now have "DOM Storage Cookies" thrown in to the mix.

Always pop back and let us know the outcome - thanks


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#9
January 4, 2016 at 23:17:09
Thanks to you both Derek and tvir, very interesting to have your experience and insight on my problem.

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