why are Microsoft programs disappearing from my new laptop

March 28, 2016 at 06:49:57
Specs: Windows 10
my laptop is only 3 wks. old. I am the only user and my programs are disappearing!!! At first it was the trial version of Microsoft suites, then it was my microsoft word. I use Microsoft word all the time and I did Not accidentally uninstall, nor is my laptop in tablet mode. what should/can I do to fix this?

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#1
March 28, 2016 at 11:06:47
Infected?
Check infection immediately. If infected, and your HDD files are important but cannot be uninfected, make a backup copy of every text, video or music files you want in an external drive, and reinstall WP1, deleting the entire drives.
Reply if not infected/if your antivirus does not detect any virus.

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