what is this blank box?

February 3, 2019 at 10:45:26
Specs: Windows 10
ok so im on my laptop and i had it for a couple months now. and i keep seeing a blank box on my desktop. the border lines keep flashing and the centerblends with the backround. its really thin and it doesnt say anything. i cant minimize, largify, or close. can someone help? (my laptop is windows 10 build 1809.) also, i cant move it.

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February 3, 2019 at 12:32:47
We have to start somewhere, lets check this side of things first.

Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Step 1: Run AdwCleaner
Tutorial if needed.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
After the Free trial, I choose this.
You then get this screen.
Deactivate Malwarebytes for Windows Premium Trial
At the end of a scan, you will get something like this.
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

message edited by Johnw

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February 3, 2019 at 13:50:38
Have you tried a "Restart" (rather than shut down and start up again) because this sometimes fixes little niggling things on Win 10.

Always pop back and let us know the outcome - thanks

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February 3, 2019 at 13:53:29
Malwarebytes acquired Adwcleaner over 2 years ago. Time to update your links.

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February 3, 2019 at 14:06:15
"Time to update your links"
Thanks, done.

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March 14, 2019 at 23:31:18
I see that it is well over a month ago that the original poster was
last on the forum and posted that one post.


I'm curious whether you think a startup script can explain the
original poster's description of the box that "the center blends
with the background." I don't know enough to say that isn't
possible, but it seems unlikely. I wondered what that could
be when this was posted back in early February.

-- Jeff, in Minneapolis

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