What can I do

January 11, 2017 at 04:38:53
Specs: Linux
I can't open any programs at all. No apps are running except for files on the desktop. I can't even ask cortona for help and the windows botton on the screen and keyboard aren't working

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#1
January 11, 2017 at 09:19:25
I see your specs say Linux and you have posted on Win 10 forum. If you have Linux as an option is that working normally?

Always pop back and let us know the outcome - thanks


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#2
January 11, 2017 at 11:56:19
It is likely that Angie's spec says "Linux" because "Linux" was
the default value for that field, and Angie left it as she found it.
It may have been set to "Linux" with the expectation that
everyone would put the correct info into that field. Ha!

Angiealien's problem sounds like it *might* be some kind of
malware attack. I'll leave it to others with more experience to
provide instructions for dealing with that possibility. Derek is
perfectly capable of that, as are many others here.

Angie, if you haven't already done so, try resetting your computer
by completely shutting off the power. Shut it off and unplug it.
If the computer is a laptop/notebook (those are the same thing),
remove the battery. While still disconnected from all power, hold
down the power on/off button for 20 seconds or so to drain the
charge from capacitors. Then put the battery back in and plug
back into the AC, and restart the computer.

-- Jeff, in Minneapolis


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#3
January 11, 2017 at 20:24:52
"cortona" says Windows 10 for sure.
If you restart your machine to show advanced boot options (I think it still is tapping F8 at start up) will show you a few options you can use. Safe Mode can be used to run diagnostic tools and anti-malware programs as well as a roll back/repair option like Windows 7 had System Restore (I have not had much need for these on my current use of Windows 10) so I am including a couple of links to this information:
https://support.microsoft.com/en-us...
http://www.howtogeek.com/131916/how...
https://www.tenforums.com/tutorials...

You have to be a little bit crazy to keep you from going insane.


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#4
January 12, 2017 at 05:20:42
Yes Win 10 for sure but I just wondered if it was a dual boot because that would help with diagnosis.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
January 26, 2017 at 04:12:37
Could you check for us if you have 100% cpu load?

You can do this by opening taskmgr.exe, or cmd.exe if you can :/

If taskmgr doesnt work try this command in cmd.exe:
WMIC CPU GET LoadPercentage

You should also be able to tell if its under a heavy load if the fans are spinning loudly.

Though if your cpu has multiple cores, for example 4, it might only show a 25% or 50% constant load.

If the cpu is indeed under a heavy load, even tho you are not doing anything, then its likely malware like Jeff Root said in post Re #2

Simple solutions are often the best


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#6
January 26, 2017 at 06:33:36
Looks like the poster has gone walkies.

Always pop back and let us know the outcome - thanks


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