W10 PC suddenly stopped recognizing ASUS monitor

March 7, 2016 at 12:08:25
Specs: Windows 10
I have an ASUS VS247HR monitor plugged into my pc with a hdmi cable which worked fine, until suddenly my screen went black and it didnt work anymore. I wasnt doing anything with it when it happened. Eventually I got it working with a VGA cable but it doesnt recognize my monitor any longer as an ASUS monitor, it just says "Generic PnP Monitor". I checked for driver updates if that had screwed things up and it did, so I rolled it back but I still have the problem
I would really like to be able to use my HDMI cable because VGA lowers my resolution to 1024x768

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#1
March 7, 2016 at 13:11:56
That's strange, according to what I saw in Google the native resolution for that monitor is 1920x1080. I use a monitor with the same native resolution on Win 10 (previously Win 8.1) and it is happy to select that as default without HDMI.

It might be worth trying the monitor on another computer to see how it behaves because right now I'm not sure whether it is the monitor or computer that is at fault.

Always pop back and let us know the outcome - thanks


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