USB ports, and after a new install, Touchpad stopped working

November 20, 2017 at 08:14:48
Specs: Windows 10, Core i7 5500U 2.4GHz
I'm using a Lenovo Z51-70 Type 80k6.

My touchpad stopped working properly a couple of days ago. I had a couple of blue screens too. Every time restarting fixed the problem.

Until two days ago It happened again. I did a restart and It fixed the problem, but my USB mouse stopped working.
I used it on another device to make sure it's not the issue and did a quick search to find out what's my options. I tried everything I found online and nothing worked. In the end I uninstalled pointing device drivers and restarted again. This time windows gave me an "Inaccessible Boot Device" Error and didn't let me get into it. I found out my USB ports have stopped working too.
I spent one day using every possible method but a clean install and, chkdsk didn't report any problems, troubleshooting options didn't work, even the reset failed. Since I couldn't format C to do a clean install, I installed an older version of win10 on another drive.

Now I could sign in my new user account, but again USB ports not working --- drivers didn't indicate any problems.
After a couple of restarts my touchpad stopped working -code 10 in device manager: "This device cannot start"- and I couldn't get it to work by reinstalling drivers and changing power options.

I can't risk losing any of my files, so I'm avoiding any kind of HD format.
Any help would be appreciated. Thanks.

PS: If I remember correctly Windows installed two major updates right before the second restart.


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#1
November 20, 2017 at 08:46:36
Sounds like a hardware issue. Who spilled what on it, and how sweet was the drink?

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#2
November 20, 2017 at 11:33:08
"I can't risk losing any of my files, so I'm avoiding any kind of HD format.


You should always backup important data to another storage device or up to a cloud. Hard drives fail and so does hardware as you are seeing.

Take the drive with your data out of that computer and hook it up to a working computer and backup your data


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#3
November 20, 2017 at 13:55:16
Always... have an external drive with a full copy of any important data - stuff you wouldn't like to lose; and keep it up to date. Also don't put it anywhere near the internet - as in ensure that when you copy data to it, the computer in question is not online... And for photos etc. make DVD copies too and store safely and separately from the hard drive.

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#4
November 20, 2017 at 21:21:56
No one has access to my device, but me.
It happened when I was using it. USB ports were working fine, and after a restart they didn't respond anymore, same with the touchpad.

The right hinge is broken, but It doesn't seem to have anything to do with my problem.


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#5
November 20, 2017 at 21:56:10
Last night It started to make a loud ryhtmic sound like two thing are smashing toether and I turned it off. It doesn't make that sound today but I can hear a lower version of that sometimes.

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#6
November 21, 2017 at 01:43:18
Matters not how many can access your computer(s); always have those safe off the system copies - just in-cas problems arise with the main system(s)...

And "never" consider usb flash drives/memory sticks as anything but temporary/short term storage; they can and do faiil at any time... Hard drives and DVD are by far the more reliable and safer.

message edited by trvlr


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#7
November 21, 2017 at 05:16:55
Does it have a mechanical HDD? I'm not sure what you mean by "two things smashed together," but it's one of the few parts that have components capable of smashing together.

If it is coming from the HDD, it's failing. Remove from the system immediately and do not power it back up until you're ready to get the data off of it.

If it's just one of the fans, which is the other part that has moving components, then it's something to add to the list if you do end up taking it into a laptop repair shop.

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