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Solved Unusable laptop when connected to the Internet

November 4, 2018 at 02:03:09
Specs: Windows 7 Home, Intel(R) Core(TM) i7-860 quad-core processor, 6GB DDR3-1333MHz SDRAM
The laptop that was the subject of my previous post (purchased in 2010, original operating system Windows 7 subsequently updated to Windows 10) works normally if disconnected from the Internet.
When connected to the Internet, the laptop slows down to an almost completely stop within a few minutes of use and only rebooting and running software like Baidu, Wise Disk Cleaner , Norton Power Eraser makes it possible to use it again (until it slows down another time).
I am still interested in re-installing Windows 7, taking advantage of the many good tips provided by the members of this Community, but I am curious about why just being connected to the Internet, without even using it, brings my laptop to a stop. No viruses were detected using various programs. Any ideas?

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November 4, 2018 at 02:22:42
"laptop slows down to an almost completely stop within a few minutes of use"
Have you manually clicked on Updates & made sure, downloads are not in progress?

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November 4, 2018 at 16:19:55
✔ Best Answer
Slow downs would be caused by an infection not picked up by your utilities (Run ADWCleaner and Malwarebytes to be sure) or updates like Windows Update, Adobe Updates (Reader, etc.) and especially Norton (System HOG).
Run Task Manager or Microsoft Process Explorer to see what is running, using CPU and RAM, and hogging your system. Windows Update should be run manually once a week if you are not connected tot he internet regularly and can be set to Manual only if you can keep up with it regularly. Adobe updates does not need to be run as often, probably once a month with the auto updates turned off. Dump Norton, its worthless (McAfee also, not worth the time or system resources) Use their uninstaller from their web site and install a good free one instead (I prefer Webroot but it is not free).

You have to be a little bit crazy to keep you from going insane.

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November 6, 2018 at 19:36:47
Reply to Johnw: Thanks. Sorry for the delay in coming back to you. To answer your question, clicking on Updates with the laptop close to a stop does not produce any results

Reply to Fingers: Thanks for your reply. A Norton specialist remotely connected to my laptop and ran some software on it. He said that there is no virus, but I am not too sure.
I agree that Norton uses too many resources and for that reason I have already remove it from my desktop computer.
I had already run the Task Manager to try figure out what my laptop is doing when it is slowing down, I am not too sure about what the information provided by Task Manager means. If I see ‘System 50%” , is that a normal activity of the operating system or is it the result of a virus?
Also, how can I run Microsoft Process Explorer and does it provide more information than the Task Manager?

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Related Solutions

November 6, 2018 at 21:10:36
As far as I know, Norton doesn't remote in and scan your computer, you may very well have been scammed and possibly had a virus installed on your computer.

How exactly did you connect with the supposed Norton expert? Do you have the link?

message edited by THX 1138

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November 7, 2018 at 04:39:54
I don't remember the link, but over the years Norton has remotely connected to my computer many times and I am pretty sure that I have not been scammed.

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