Solved Unable to install printer on Win10: Printer driver is in use

September 19, 2015 at 08:11:13
Specs: Windows 10, 5500U/8GB
I've recently bought a new laptop and have Windows 10 on it. I can't get my printer, a Canon Pixma MG4150, to fully work.

Initially I just plugged in the printer. Windows would automatically install the drivers and it would succesfully print. However, it wouldn't scan.

Therefore, I picked up the manual and read you should install the software on the cd-rom supplied together with the printer, before connecting the printer to the computer. So I uninstalled the printer from Devices, confirmed the printer is no longer listed under devices, and did a reboot with the printer disconnected from the computer (and turned off).

Now I insert the printer's cd-rom and select to install the drivers from the menu that the cd-rom presents. This produces the following error message:

"Printer driver is currently in use. If you are not using the printer driver, it may be used by other users on this computer. Exit all applications and printer properties and then try again. If you still have a problem, restart the computer and then try again."

I don't know how to make this work. In the Task Manager, I don't see any applications that I suspect use the printer. Also rebooting and immediately starting the cd-rom, just produced the same error. Could it be that the operating system itself has the printer drivers in use... Any idea what to do?


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#1
September 19, 2015 at 09:35:36
✔ Best Answer
Forget about the CD disc. It probably does not have Windows 10 driver for the scanner. Head over to Canon web site and search for latest drivers compatible for Windows 10.

i_Xp/Vista/W7/W10 User

message edited by XpUser


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#2
September 19, 2015 at 10:29:15
Thanks, I've installed the latest driver as well as the software called "MP Navigator EX" which is used for scanning. Now it indeed works!

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