Toshiba won't come out of sleep mode, won't power off.

June 19, 2016 at 08:30:44
Specs: Windows 64
Satellite P50A running Windows 10. It would not come out of sleep mode and would not power off. Held the on/off button down for various amounts of time ... it simply would not shut down. Unplugged everything and just let the battery run out until the on/off button light was no longer lit up. Then, reconnected the power and turned it on ... seems to be running okay now.

Any clue why this happened?


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#1
June 19, 2016 at 10:08:01
Dunno for certain but probably removing the battery would also have turned it off.

Sometimes motherboard components can retain information. The usual fix is to remove all external power and the main battery, then hold the Power Off/On button down for at least 20 seconds which discharges the components.

Always pop back and let us know the outcome - thanks


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#2
June 19, 2016 at 11:34:31
"Held the on/off button down for various amounts of time ... it simply would not shut down"

You didn't hold it down long enough.


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