Solved Toshiba Satellite S55t-A5258NR stuck on Restarting

February 16, 2016 at 08:59:24
Specs: Windows 10
Can not remove battery as laptop has internal battery. Accidentally set computer for "sleep" when power button is held down so it won't shut off. It simply goes to sleep and will not shut down and has been this way for over 12 hours. It is unplugged and battery won't even discharge. Any idea on what to do? Win10 upgrade was done months ago and it has worked, mostly. Decided to restart when screen was frozen. Used Ctrl/Alt/Del and chose restart from bottom of screen last night. It has been that way with the Restarting spinning since. Since it is set to power saver mode I can't even keep it up to discharge battery unless I am sitting there and touching it every 2 minutes.

Any ideas on how to fix this?


See More: Toshiba Satellite S55t-A5258NR stuck on Restarting

Report •

✔ Best Answer
February 16, 2016 at 16:36:34
""Do you have any idea what caused it to freeze so I can prevent it happening again?"

I may be able to get a clue from these logs.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif



#1
February 16, 2016 at 14:03:53
"when power button is held down so it won't shut off"
How long are you holding it down?

Can you get into the bios?

Can you get into safe mode?


Report •

#2
February 16, 2016 at 15:08:45
I held it down for a full minute and it just goes to sleep mode so, no, I can not get to bios nor can I get to safe mode. It ONLY goes to the blue screen which has the spinning circle with "Restarting" on the screen.

message edited by MrsClaus


Report •

#3
February 16, 2016 at 15:22:52
Toggle f8 during boot & tell me what you see on the screen.

message edited by Johnw


Report •

Related Solutions

#4
February 16, 2016 at 15:49:08
Ok, apparently my question does not make sense to you so I will try again.

I can not shut the computer off, I can not reboot, I can not do anything because the computer is frozen at the blue screen which comes up during reboot where it says, "Restarting" and the circle is spinning. When I hold the Power button down (for any length of time) the computer goes to SLEEP...it does not restart. There is no way to remove the battery as this laptop does not have a removable battery. If I could reboot the computer the problem would be solved.

Does that make more sense?

Thanks,


Report •

#5
February 16, 2016 at 15:52:18
"Does that make more sense?"
Yep., back to the drawing board.

Report •

#6
February 16, 2016 at 16:06:42
Does your keyboard have an Power button on it?

Try/borrow an USB keyboard, doesn't have to have a power button on it.


Report •

#7
February 16, 2016 at 16:09:07
John,

the battery finally died so I was able to reboot the computer and it came up just fine. I had to wait more than 18 hours for this to happen but it finally restarted.

My first step after it came up was to change the setting which sends it to sleep when I hold the power button down! Now it will shut down when it is on battery power and I push the power button. My second step was to change how long the screen stays on while on battery power. This is the only prevention for this issue if something happens to it again.

Do you have any idea what caused it to freeze so I can prevent it happening again?

Thanks for trying to help.

message edited by MrsClaus


Report •

#8
February 16, 2016 at 16:12:47
John,

Yes there is a power button on the keyboard but because I had it set to go to sleep when I pushed the power button, instead of shutting down, it did not matter about pressing power button or holding it down. It only went to sleep and when it started again it would just return to the "restarting" blue screen. Now that the settings are changed, I hopefully won't have to deal with this again.


Report •

#9
February 16, 2016 at 16:31:48
"the battery finally died so I was able to reboot the computer and it came up just fine"
Whew, nice work.

"Can not remove battery as laptop has internal battery"
This comment interested me, so I googled.

"Do you have any idea what caused it to freeze so I can prevent it happening again?"
Not really, I will post a recommended setting in a sec.

Googling got this very good video, just in case you need it in the future.
Toshiba Satellite S55t-A5258NR battery removal
https://www.google.com.au/webhp?hl=...
https://www.youtube.com/watch?v=MlJ...

Here is the setting I use for laptops.
http://i.imgur.com/R6hV4bf.gif

message edited by Johnw


Report •

#10
February 16, 2016 at 16:36:34
✔ Best Answer
""Do you have any idea what caused it to freeze so I can prevent it happening again?"

I may be able to get a clue from these logs.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


Report •

#11
February 16, 2016 at 17:07:21
I will get that done tomorrow. I am scanning for problems now and it won't be done in time to do this tonight. thanks and I will get that info to you.

Report •

#12
February 16, 2016 at 17:11:29
" I am scanning for problems now"
Ok, with what please?

I'm here.
http://www.timeanddate.com/worldclo...


Report •

#13
February 23, 2016 at 18:20:20
John,

I have had a few other problems since you were able to get my computer functioning and those issues are not computer related. However, they resulted in me not having time to run what you asked me to run. I am hoping to get to those this week so I can send them to you. I sure appreciate the time you spent helping with this issue. My computer is my link to everyone and everything I do.

Thanks again I will get those run soon. I am just writing so you know I did not just blow you off.


Report •

#14
February 23, 2016 at 19:52:16
Thanks for getting back.

Report •

Ask Question