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Solved Toshiba Satellite S55t-A5258NR Stuck On Restarting

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Can not remove battery as laptop has internal battery. Accidentally set computer for “sleep” when power button is held down so it won’t shut off. It simply goes to sleep and will not shut down and has been this way for over 12 hours. It is unplugged and battery won’t even discharge. Any idea on what to do? Win10 upgrade was done months ago and it has worked, mostly. Decided to restart when screen was frozen. Used Ctrl/Alt/Del and chose restart from bottom of screen last night. It has been that way with the Restarting spinning since. Since it is set to power saver mode I can’t even keep it up to discharge battery unless I am sitting there and touching it every 2 minutes.

Any ideas on how to fix this?

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1 Answer

  1. “”Do you have any idea what caused it to freeze so I can prevent it happening again?”

    I may be able to get a clue from these logs.

    Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it’s location onto the Desktop.
    http://www.bleepingcomputer.com/dow…
    If we have to run Farbar more than once, refer this SS.
    http://i.imgur.com/yUxNw0j.gif
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    Double-click to run it. When the tool opens click Yes to disclaimer.
    Press Scan button.
    It will make a log (FRST.txt) on the Desktop.
    The first time the tool is run, it makes also another log (Addition.txt).
    The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
    http://www.zippyshare.com/
    Instructions on how to use ZippyShare.
    http://i.imgur.com/naG6t2T.gif
    http://i.imgur.com/Vi9ZdIh.gif
    http://i.imgur.com/1IZu5kP.gif

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