Solved Toshiba Satellite Radius Laptop black screen

March 7, 2016 at 12:53:28
Specs: Windows 10
I got my computer back from Best Buy around a month ago, and it was working fine. Today I woke up to find out that when I turn on the computer, the display has no backlight or anything.

Please help! D:

Cameron (rolie129)

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#1
March 7, 2016 at 13:04:05
✔ Best Answer
Try an external monitor on it as first step.

If you never ever see anything at all on the screen then it is almost certainly a hardware fault but what happens on the external will tell us more.

Also let us know whether the computer "appears to start" or not (lights, fan sounds etc).

Always pop back and let us know the outcome - thanks


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#2
March 7, 2016 at 13:10:21
I see light from the power button, I hear the fan (I think that's what I hear, anyway.) Also, I can't get the external monitor port to fit.

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#3
March 7, 2016 at 13:23:45
What was the problem that required you to take it to BB - and have they given you any form of service warranty/guarantee period?

Also, I can't get the external monitor port to fit.

Can you clarify that please? Presuming I looked at the correct specs (and pics.) for your model - it has an HDMI port? Are you trying to use that and if so do you have the proper cable... (and are not trying to connect your external monitor to a usb port - which to some eyes can often look the similar to HDMI...?)

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#4
March 7, 2016 at 13:49:22
It works! Sorry about the mess up on the cords. I had just mistaken the port for a different port. Thank you guys!

-Cameron

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#5
March 7, 2016 at 14:00:57
It happens... Have to admit I dun it once - when I couldn't get a clear view of a back panel...

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#6
March 7, 2016 at 14:41:56
Glad to hear you sorted it and thanks for letting us know.

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