toshiba computer won't shut off

May 30, 2016 at 06:18:09
Specs: Windows 10
my toshiba laptop won't shut off just keeps spinning. turn off power then restart and it's still just spins

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#1
May 30, 2016 at 07:34:34
1- Try holding down the power button until it shuts down, about 10 seconds.
2- Unplug and remove the battery.
** Note: if it was doing a Windows Update, wait a couple of hours to be sure it is not updating anything first.

You have to be a little bit crazy to keep you from going insane.


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#2
May 30, 2016 at 15:12:12
Re #1

Also, after the battery has been removed hold the power button down for at least 20 seconds to discharge the motherboard components. This has been known to unstick things at odd times.

Always pop back and let us know the outcome - thanks


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