Sound Issues Playing from Speakers, not Headphones

September 29, 2018 at 16:14:19
Specs: Windows
I just noticed this tonight. A laptop's drive was replaced Monday so I had to redo stuff. Now I use VLC (fresh install) and been playing Star Trek episodes fine. When I went to play some other movies like Up and Wreck It Ralph, I hear only effects sounds but dialog seems very silent in the background. Playing Enterprise was fine though. I even tried on Windows Media Player (ew) and same thing as with VLC. I do not hear all sounds correctly. I put in my headphones and all sounds normal. Now these videos play just fine on another laptop.
I tested the laptop's speakers and left and right sound fine. Again, my Enterprise episodes (at least the 10 I played) played fine. Just some other random movies will not.
This is Windows 10 with Waves Maxx Audio running (only output it shows is internal speakers). I have tried playing with settings but can not figure it out.
Any thoughts?
Thank you.

I reply as fast as I can, but it could be hours or months.

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#1
September 29, 2018 at 17:42:16
Make sure you have the latest chipset drivers and audio drivers installed for your laptop. Also make sure you have the Waves Maxx audio control panel software installed.

It sounds like your audio setup isn't configured correctly, You most likely have a 5.1 audio setup, it could be that your laptop speakers are set to the rear channels or it thinks you have a center channel speaker when you actually don't. That would account for the dialog not being heard.

It would also explain why some movies play normally, they were recorded in stereo, and some you don't hear the dialog, they were recorded in 5.1 surround.

You should be able to adjust your speaker setup in the Waves Maxx control panel software. Change it from a 5.1 speaker setup to 2 channel stereo.

message edited by THX 1138


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#2
September 30, 2018 at 05:50:59
It also helps to post the make/model of your computer. We have no idea if it's an old laptop that was updated to Win10 or newer that came with Win10 preinstalled. Plus since you apparently replaced the HDD, we have no idea what you did or didn't reinstall.

https://maxx.com/applications/pc/


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#3
October 2, 2018 at 17:06:34
I have looked in there and both the Windows Control Panel and Wave Maxx see internal speakers only. Nothing about 5.1. I have found this same thing mentioned online, but I can not seem to find it in the installed software.

The image on here is from IT, so whatever they have set up. All I installed were my utilities, and none have anything to do with sound except VLC.

This is a Dell Latitude 7480 running W10 Enterprise. I thought about uninstalling and reinstalling Max, or just seeing how it works without it all together. Just trying to find a way around that first.you know?

This image is almost like my other one, except Office is different (nor do I even use Office, I use OpenOffice for my needs).

I reply as fast as I can, but it could be hours or months.


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#4
October 2, 2018 at 21:06:13
Here are your drivers:
https://www.dell.com/support/home/u...
Change it to your operating system and download and install the latest of each of them. Restart as needed or when complete.

You have to be a little bit crazy to keep you from going insane.


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#5
October 3, 2018 at 03:12:48
I looked into all that before but all those have all been pushed onto the laptop already. No updates available. Even BIOS.
I am going to try removing WaveMaxx thing later and see how that goes. Not really needed as long as Windows own audio works.
Will keep you posted.

I reply as fast as I can, but it could be hours or months.


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#6
October 3, 2018 at 18:08:21
Uninstalling this junk was tricky.
Disabling it from startup did not help.
This, so far, did:

Device Manager
Sound, video and game controllers
Realtek Audio
Right-click, update driver.
"Browse my computer for driver software"
"Let me pick from a list..."
Install "High Definition Audio Device"

Change that driver from Realtek worked for me, for the moment.

Will see how long this lasts.

Thanks for all those who attempted to assist.

I reply as fast as I can, but it could be hours or months.


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#7
October 3, 2018 at 20:30:28
Give it a few days and then if you choose a best answer, the post will be marked as Solved.

You have to be a little bit crazy to keep you from going insane.


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#8
October 9, 2018 at 02:34:49
Try this method:

Disconnect all external speakers and headsets.
Click Start, Control Panel, Hardware and Sound,Sound, Speakers and Headphones, and then click Configure.
Click Test to test that sound is audible from the built-in speakers.
Figure : Speaker Setup window for stereo
If you hear sound from both built-in speakers, continue troubleshooting your external speakers or headset.


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