Solved Restoration Incomplete Screen Won't Let Me Use My Laptop

Bang and olufsen / 15-as005na
January 6, 2017 at 11:28:19
Specs: Intel, 128GB
I tried to restore my computer to factory settings by going to a "reset my PC," option in the control panel from HP (I believe).

It was almost halfway to being finished when I closed the laptop lid and turned the power off at the plug to go to sleep for the night, so when I came back and turned it on, a "restoration incomplete" screen with three little options 'retry,' and 'details,' and 'save log.'

The third option didn't help me in any way, I don't understand the coding and numbers from details and the retry button may as well not be there. I have tried all these options as well as the F-10, 11 and 9 and every other F-numbered button on the keyboards, but they also don't want to work either.

I really want to use my laptop again and all the solutions for fixing the issue don't work or relate to my laptop. And no, I don't have recovery disks. My laptop is a "Notebook Envy," I think? It's completely silver all over, and had Bang & Olufsen printed above the keyboard. I don't know the make and model, but I just really want my laptop to work again.

If anybody out there has a step-by-step way of truly fixing my problem, then PLEASE tell me.


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#1
January 6, 2017 at 13:20:28
Oh dear. Always do this sort of thing with enough time to finish it, otherwise that sort of screw up is likely. Better still seek help to fix the problem before rushing into the last resort of factory restore.

A long shot but try discharging the motherboard components and hope it will unstick things. Like this:
Turn off computer and unplug power cord. Remove main battery. Before doing anything further hold the Power Off/On button down for at least 20 seconds. Put back together and hope it helps.

Always pop back and let us know the outcome - thanks


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#2
January 6, 2017 at 14:37:39
✔ Best Answer
It's unfortunate that you didn't create the Recovery discs; that's one of the 1st things you should do after buying a new laptop. Obviously shutting down in the middle of the Reset was a bad move. Try the running Reset again. See if these instructions help:

http://support.hp.com/us-en/documen...


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