|I tried to restore my computer to factory settings by going to a "reset my PC," option in the control panel from HP (I believe).|
It was almost halfway to being finished when I closed the laptop lid and turned the power off at the plug to go to sleep for the night, so when I came back and turned it on, a "restoration incomplete" screen with three little options 'retry,' and 'details,' and 'save log.'
The third option didn't help me in any way, I don't understand the coding and numbers from details and the retry button may as well not be there. I have tried all these options as well as the F-10, 11 and 9 and every other F-numbered button on the keyboards, but they also don't want to work either.
I really want to use my laptop again and all the solutions for fixing the issue don't work or relate to my laptop. And no, I don't have recovery disks. My laptop is a "Notebook Envy," I think? It's completely silver all over, and had Bang & Olufsen printed above the keyboard. I don't know the make and model, but I just really want my laptop to work again.
If anybody out there has a step-by-step way of truly fixing my problem, then PLEASE tell me.