Solved re your response to no internet, secured

December 8, 2016 at 08:16:40
Specs: Windows 10
sluc, your "can you?" questions to that User tell me you know what you are talking about. I'm trying to help a novice Win 10 laptop friend fix this problem while over the phone--very difficult. She uses Webroot and my hunch is that its not the problem. Her phone connects successfully to the same home WiFi network. I can have her open to a cmd prompt and do some pinging but I'd rather not be reinstalling drivers over the phone & need to be careful that I don't make it worse. Shes rebooted laptop & AT&T WiFi modem several times. But has not tried another WiFi yet. tx

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December 8, 2016 at 12:31:11

"that User"??
To save us searching for the post you are referring to could you give us a link on here please?

Alternatively (and probably better) describe "your own" problem in full.

Always pop back and let us know the outcome - thanks

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December 8, 2016 at 13:23:10
I deleted the post (at least I think i did--new here) and messaged sluc directly--sorry about that.

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December 8, 2016 at 13:33:34
✔ Best Answer
It's not easy to delete posts on here so maybe you just lost the location. If it was an old post it might have been deleted by the system but that is usually after a very long time.

Just for info, the way to seek help on this forum is to raise a post in the appropriate section (such as Windows 10 or whatever). That way it will be there for any helper to respond to. Directing it to one helper limits your replies and will not get a response at all if that particular helper is unavailable.

The Private Message feature is just for general communication, not for seeking help.

Hope that clears things up for you.

Always pop back and let us know the outcome - thanks

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