Prompted to save print output as instead of printing

September 15, 2016 at 03:48:16
Specs: Windows 7
Everything was working fine, but today, every time I try and print I get a window and it prompts me to 'save print output as'. Even if I save the document as an xps document it will not print. I have checked and made sure my HP printer is set as the default printer and it is. I have also restarted my laptop and still the same issue.

Any advice much appreciated.

Clare


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#1
September 15, 2016 at 11:41:42
Are you sure you don't have "Print to File" selected in the print selection window?

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#2
September 16, 2016 at 01:54:47
Thank you, but no, print to file is not selected.

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#3
September 16, 2016 at 09:08:02
Try doing a test print from the printer properties page.

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#4
September 17, 2016 at 05:43:20
Try a hard restart to both. Unplug the printer when it is on, wait a minute and plug it in again. Hold down the power button on the laptop until it is off (6-10 seconds), remove the battery and hold down the power button again for about 10 seconds. Replace the battery and turn on both. This should clear a stray error that is remaining in the memory and allow a clean start. It is easy and worth the try.

You have to be a little bit crazy to keep you from going insane.


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