Product Key and Blue Screen of Death, please HELP!

July 21, 2017 at 11:58:54
Specs: Windows 10
Hi, I'm not really technological savvy so please bear with me. My ASUS X555L is running in Windows 10. I bought it around May 2016.

A month ago, I've had a series of BSODS that incapacitated my laptop for a week. After that, it was fine. There were lots of reasons for the BSODs that happened to me and like critical process died. I've recently noticed that the Activate Window text popped up and that my sound SLOWLY died out. Now, no audio output is installed.

Is there anyway I can bring my laptop's sound back and remove the Activation text?


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#1
July 21, 2017 at 12:12:30
Go to Device Manager (from Start Menu Icon). Expand out your sound under the heading "Sound video and game controllers" and see if there are any errors showing. While you are there you could right click and select "Update driver". Let it search the internet because there might be a dubious driver around if MS changed it during an update.

As for your other issues, for starters these three small freebies often find what anti-virus programs miss. Run them in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If any of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
July 21, 2017 at 13:11:55
I don't know why, but my 8-ball of tech support tells me this laptop is water damaged. So, who spilled what on it? Hope it wasn't sugary.

How To Ask Questions The Smart Way


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