No Win8 program in Win10 can successfully write to CD drive

Hewlett-packard / Hp pavilion dv9700 notebo...
January 8, 2016 at 09:21:26
Specs: Windows 8.1, Intel 6 Gb
Hi to all,
It looks that since I migrated from windows 8.1 to windows 10 (on an HP laptop), no program can successfully write to a CD drive (either built-in or external USB). It looks that any CD will not be recognized (medium error message or so), Any idea on the problem ?
Thanks in advance for your help.

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January 8, 2016 at 11:36:57
I'm using Nero 2016 Platinum on Windows 10 without any problems.

What error messages are you seeing if any or what happens when you try to burn. What is the failure?

Were you able to burn with these drives when you had Win8.1 installed?

message edited by THX 1138

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January 8, 2016 at 12:05:22
Do the drives show in "This PC" (or Computer) and/or in Device Manager? Are there any errors showing in Device Manager?

Always pop back and let us know the outcome - thanks

message edited by Derek

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January 9, 2016 at 03:34:33

Thanks for the messages. So far as I remember, everything worked perfectly (with various burning programs) under windows 8,1,

Yes, the built-in CD/DVD drive shows up in the periperal lits and is told to work normally. Now I could also burn a CD onto a cheap external drive, but the HP constantly fails to do so, with a "medium error" post.

I looked at the HP website, on which this kind of issues has been reported by users. HP proposes a set of measures to fix the issue, but no way !

The bare truth seems to be that the HP supplied CD/DVD drive is NOT supported by windows 10, and no updated driver is available ! too bad.

Thanks anyway for your inputs

message edited by Claude B

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Related Solutions

January 9, 2016 at 08:48:49
Can you read/play discs?

It is true there is no burner software provided with Windows 10.

If you can play discs it might not be a driver issue but just that you need burning software. If so, try this freebie which works well and also plays all types of video files:

Always pop back and let us know the outcome - thanks

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January 10, 2016 at 01:26:21
Hi Derek,

Thanks for your input. Yes, reading CD's is not a problem and works perfectly.

I know well VLC and tried several other burning software including the simple and free AnyBurn (no royalty expected...).

It fails to burn CD's on the drive, but it works so and so with a cheap external USB drive ,,, thanks HP !

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January 10, 2016 at 07:37:54
Yes, HP is not good at back support for Win 10. My tower which came with Win 8 has no drivers for Win 10 and it's less than three years old. It seems like old is defined as about 2 years by HP.

Not nice but I suppose if push comes to shove replace the CD/DVD drive for something Win 10 supported - they are not too expensive. Usually they are not at all fussy about drivers so maybe MS ripped out something.

Always pop back and let us know the outcome - thanks

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