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New Prob - The Updates caused my Audio to STOP hp

Hewlett-packard / Hp compaq dc7100 sff(pk86...
January 7, 2021 at 13:35:56
Specs: windows 8, 2.793 GHz / 4 gig
I bought this new Hp laptop on Boxing day - when I started using - Microsoft was giving Updates every 2 days - then on the 6th January 2021 - after this update my audio sound Stopped - after googling and searching for a Fix - the only thing I could think of - was a Hp diagnostic & a System Restore.
Hp diagnostic said the Audio is working when it wasn't - also I tried deleting & re-installing the audio driver to No fix - finally the System restore let me re-install back to the 3rd January - Sound is Now working again - so what do I do - ???? I notice in windows 10 - Microsoft does Not give an Option to completely Stop Updates - what do I do & has anyone else had this happen to ??
Also when I download the file - audio10.diagcab - from the Microsoft website - I get the message - "An error occurred while troubleshooting " - why is this ???



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#1
January 7, 2021 at 14:10:15
Upload a SS ( screenshot ) of Device manager, to a site of your choice. Give us the link.

message edited by Johnw


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#2
January 7, 2021 at 15:05:24
Do you have version 20H2 yet? In your last post you said you still have 2004. Instead of letting Windows Update install update after update, why not download & install 20H2 & get it over with?
https://www.microsoft.com/en-us/sof...

And don't forget to go to Windows Update & check the optional updates list to see if there's anything you might need.


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#3
January 7, 2021 at 16:06:43
I most likely will - I downloaded the ISO file for one of the Newer windows 10 for my Old laptop - I just worry that I may forfeit my Laptop warranty - if I install it on my New one.
winver -says - version 2004 ( build 19041.685)
2020 microsoft corporation



message edited by auto7890


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Related Solutions

#4
January 7, 2021 at 20:13:02
A legit Windows update is not going to void your warranty, if that was the case, you shouldn't update or install anything - no Windows updates, no driver updates, no browser updates, no 3rd party software, etc. You're going to get the 20H2 update sooner or later, you might as well get it over with.

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#5
January 10, 2021 at 11:28:45
Sounds like you may have the settings set to headphones, instead of speakers.

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#6
January 14, 2021 at 15:38:45
After googling - I found out most of the updates cause this problem until - and afterwards update gets installed is the only time devices get back to functioning - also happens to pc owners displays and mice.

I decided I turn Updates Off altogether so I do not have to put up with this - I restored to an earlier restore point - got my sound Back !!!



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