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New battery not allowing start-up

January 27, 2021 at 10:04:45
Specs: Windows 10
I have a Toshiba Satellite E45 series. I replaced the battery with a genuine Toshiba battery, same model etc. If i switch out the battery while computer is running, it says not detected. If I switch while the computer is off, when I turn it on it is stuck at the initial Toshiba screen, and does not start up to Windows .I updated my BIOS but didn't help.

message edited by moino


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#1
January 27, 2021 at 10:21:24
Does it work okay when plugged in with no battery?

-- Jeff, in Minneapolis


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#2
January 27, 2021 at 10:26:32
Yes. And the original battery also works fine. I bought a new one since it wasn't holding a charge for too long. This is stumping me

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#3
January 27, 2021 at 11:19:22
Did you buy it from a legitimate vendor?

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#4
January 27, 2021 at 11:42:48
I got it from impactcomputers.com. I can't say for certain but they pull them off new computers. I ordered a second one of the same, that didn't work too. They sell new computer parts on Ebay, they have almost 3000 ratings in the past year, with just 29 negative, most of them the like of got the wrong item. I confirmed with them that it was a new battery.

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#5
January 27, 2021 at 12:30:10
Have you tried to allow the new battery to fully charge
before trying to boot the computer?

Also, is there a light or some other indicator that shows
whether the battery is either charging or is fully charged?
If so, what does it show for each battery?

If a light should come on but does not come on at all, or
otherwise indicates that no battery is present when the
new battery is installed, it might indicate a bad contact.
That seems very unlikely, but you could examine the
contacts to see if any of them look funky.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#6
January 27, 2021 at 12:40:08
When did you update the BIOS?

It is possible you have two separate problems: One
with getting the battery to work (it might only need to
be charged first) and a second problem caused by
updating the BIOS, which is preventing the computer
from booting.

-- Jeff, in Minneapolis


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#7
January 27, 2021 at 12:44:10
I updated it a couple days ago when it wasn't recognizing the battery.

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#8
January 27, 2021 at 13:20:56
What I was wondering was whether you were still
able to boot the computer even though the battery
wasn't being recognized, and lost the ability to boot
after updating the BIOS.

-- Jeff, in Minneapolis


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#9
January 27, 2021 at 15:33:49
Aa very long shot... with battery installed - but no external power attached... press and hold the on/off button for about a minute or so. Then try booting up again.

Also when it tries to boot - can you see the press whatever key message to access setup/bios? and if so have you gone into the bios settings to see what may be needed to be (re)set?


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