Solved New ASUS laptop freezes with tons of unsaved work?? HELP!

October 4, 2020 at 07:47:31
Specs: Windows 10, 8 GB
Hello! (Apologies in advance if my wording suffers from the immense stress)

I got a brand new ASUS laptop in August 2020 - the TUF Gaming A15 FA506I, but despite the good resources, it has already frozen a couple times while working on it. And now this time, it freezes with a ton of open work - including a plethora of unsaved screenshots & images.

The laptop has been fully updated, and the PC is not placed in a heated environment. It doesn't feel hot either.
I have just figured whether a setting like 'enable hardware acceleration' could be an issue, but I dunno if that applies to other browsers than Firefox.

I was running Pathfinder, Microsoft Edge, OpenOffice Writer, Opera, Notepad and Steam, Paint windows (not the best, I know, but still).
Many articles state that 'Paint now automatically recovers' unsaved work - but this only occurs at system restarts for Windows updates. And even then, it's only auto-recovering SOME of the open Paint windows. And that 1-2 other time (last month), I didn't have this many windows open at all.

So, why does such a new laptop freeze, despite no apparant temperature overheat, overclocking or personal altering of the BIOS?

But first of, let me ask if there's any way to restore these Paint windows - or make Windows auto-recover them? Last time I tried force-restarting it myself, with no luck. I'm belaying any action for now in case of hints.

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✔ Best Answer
October 4, 2020 at 11:35:13
"Is Windows Defender really enough for antivirus protection?"

If you're "smart" about threats, then yes...but it depends on who you ask:

https://www.howtogeek.com/225385/wh...

https://www.av-test.org/en/antiviru...

"Never had such an issue with Avast on previous Win10 laptops though"

The general rule (at least at one time) is to leave only one anti-virus program "live". If you still have issues, then I'd suspect you've got some sort of hardware-related issue going on. Again, with only 2 months on the clock, I'd be seriously considering returning it...

Personally, I run Avast on Win7 64-bit (had Win10, really, really didn't like it --- reverted back to Win7). I also occasionally get a freeze on the SSD, though it's not enough for me to ditch Avast, since fewer and fewer are supporting Win7


"Channeling the spirit of jboy..."

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#1
October 4, 2020 at 09:19:41
Any hardware upgrades (memory, HDD, etc.) since you bought it? If so, could be something (especially RAM) that it doesn't quite like. Otherwise, it could be a buggy program.

Also, some anti-virus programs tend to slow a machine down (sometimes to the point of "appearing frozen") if there's a lot going on at once.

Otherwise, it'd be advisable to look at returning it for a refund (since it's only 2 months old), after attempting to remove any important files from it.

Googling "TUF Gaming A15 freezes" brings back several incidents of this also, so it doesn't sound favorable for that unit.

"Channeling the spirit of jboy..."

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#2
October 4, 2020 at 09:43:34
Hey! Thanks for answering in this desperate moment!

Nope, no hardware replacements. I've kept the laptop as it was bought.
And just in case: I never overclock any hardware.

I have Avast Free Antivirus (+ SecureLine VPN). The laptop came with McAfee, but I uninstalled that weeks ago.

For sure I shall head to the support desk of the store, if it still stands still.

And yes, just been googling (again) as well. Seems they say that Chrome (or other browsers) can make that particular model freeze. That's bad. But good point. I'm digging into this.

---
Still odd though, that the system won't restore unsaved Paint documents at restart when Microsoft HAS built-in the feature (about 2 years ago). This ton of files is the biggest issue right now, so I wish I could somehow force-restart it in a way that might make the MS Paint-windows recover.


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#3
October 4, 2020 at 10:04:41
"I have Avast Free Antivirus (+ SecureLine VPN). The laptop came with McAfee, but I uninstalled that weeks ago."

If you're running Win10, you probably should stick with Windows Defender (built-in). Running more than one anti-virus at a time can really pull a system down to a crawl.

Add the free version of Malwarebytes (however it's not real-time protection) to occasionally scan for other unwanted junk.

"Channeling the spirit of jboy..."


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Related Solutions

#4
October 4, 2020 at 10:14:29
Is Windows Defender really enough for antivirus protection?
Never had such an issue with Avast on previous Win10 laptops though.

And OK. If Malwarebytes has the same anti-junk features as CCleaner (like spyware, registry scan, etc., besides malware), I'll put that on instead of the other. (I did read CCleaner is also erroneous now, but I just deactivated active monitoring and auto-startup)


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#5
October 4, 2020 at 11:35:13
✔ Best Answer
"Is Windows Defender really enough for antivirus protection?"

If you're "smart" about threats, then yes...but it depends on who you ask:

https://www.howtogeek.com/225385/wh...

https://www.av-test.org/en/antiviru...

"Never had such an issue with Avast on previous Win10 laptops though"

The general rule (at least at one time) is to leave only one anti-virus program "live". If you still have issues, then I'd suspect you've got some sort of hardware-related issue going on. Again, with only 2 months on the clock, I'd be seriously considering returning it...

Personally, I run Avast on Win7 64-bit (had Win10, really, really didn't like it --- reverted back to Win7). I also occasionally get a freeze on the SSD, though it's not enough for me to ditch Avast, since fewer and fewer are supporting Win7


"Channeling the spirit of jboy..."

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#6
October 4, 2020 at 11:35:46
Lemme tell you what apparently caused my 2016 laptop to freeze
numerous times.

I use a very, very old graphics program all the time, and when it
starts, it pops up two warning messages. A standard Windows
error chime sounds when each box pops up. I have to close each
box by clicking on it. Occasionally, maybe hours later, the mouse
pointer rapidly slows to a stop and the computer freezes. I have
found that if I wait until the chime finishes playing before closing
the boxes, the freezing doesn't happen. So I think the audio driver
has a problem with the way the very old program calls for the error
chime to play.

-- Jeff, in Minneapolis


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#7
October 4, 2020 at 11:54:26
I was skeptical about Windows Defender myself but I've found it to be more than adequate.

CCleaner doesn't clean spyware or malware, it clears out excess crap - history, internet cache, temp files, cookies, memory dumps, log files, etc. It all depends on what you have checked off. When it was 1st developed it was called Crap Cleaner & was then shortened to CCleaner. I've been using it since about 2005. To remove malware & spyware, you need Malwarebytes & Adwcleaner. Did you use CCleaner to disable any unnecessary apps from loading at startup?

When you 1st got the laptop, did you remove the ASUS bloatware?


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#8
October 21, 2020 at 14:45:31
Sorry for the delay. Back after house-moving AND days without internet.

Thanks for the answers.
@Jeff: Neither the programs, drivers or the laptop itself are old, but straight outta 2020, a couple months fresh.
It is something with the drivers on the ASUS TUF A15, and the freezing always seemed to happen during playback from YouTube. A thing that's also mentioned elsewhere, on other forum sites.
I have tried deactivating hardware acceleration, and reverting back to a previous graphics driver, and it runs for now.

@T-R-A & riider: Thanks, I'm fetching malwarebytes on the double and I've checked out the links. Didn't imagine a built-in AV from Microsoft had such good ratings!
Crap Cleaner? Lol, didn't know. I didn't install it on this PC, after reconsidering the bloat. So I'll 'decrapify' with these suggestions from here. I usually change program settings from inside to prevent unnecessary apps from running at startup.
And I've uninstalled all AMD applications from the list, just for caution. Not sure which of them count as bloat.

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