My Phone Explorer does not work on WIN10

December 4, 2018 at 03:36:53
Specs: Windows 10, Ryzen 3 / 16Gb
After what looks like a successful installation, the MPE do not start, I see the usual splash screen, and it all disappears again.

The program is visible in task manager for just a few seconds.


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#1
December 7, 2018 at 09:57:14
Has MPE been working and suddenly stopped or is this the first time you've installed it?

If it is a fully installed program remove it from "Control Panel > Programs and Features" or by the Uninstall in "Settings > Apps and Features". Restart the computer (rather than Shut down and Start up again).

Then run these two freebies to make sure there is no malware interfering with it:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Run the "Scan", followed by the "Clean & Repair".

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

Download and install MPE again from a reliable source. FileHippo website is usually safe.

Always pop back and let us know the outcome - thanks

message edited by Derek


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