Solved My Phone Explorer does not work on WIN10

Derek December 7, 2018 at 09:57:14

✔ Best Answer

Has MPE been working and suddenly stopped or is this the first time you've installed it? If it is a fully installed program remove it from "Control Panel > Programs and Features" or by the Uninstall in "Settings > Apps and Features". Restart the computer (rather than Shut down and Start up again). Then run these two freebies to make sure there is no malware interfering with it: AdwCleaner: https://www.malwarebytes.com/adwcle... Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Run the "Scan", followed by the "Clean & Repair". MalwareBytes: https://www.malwarebytes.org/ (use the "Free Download" button rather than the "Buy Now" button). After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds. Download and install MPE again from a reliable source. FileHippo website is usually safe. Always pop back and let us know the outcome - thanks message edited by Derek