Solved my cannon MG7500 prints from my tab& phone but not laptop

May 19, 2018 at 05:39:35
Specs: Windows 10
my cannon MG7500 printer prints fine from my phone and tablet, but recently won't print from my laptop. it does everything as if it's going to print but only blank pages come out.

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#1
May 19, 2018 at 06:00:03
✔ Best Answer
OK, lets check the simple things first.
Make sure that you are printing in black, I have seen the color accidentally changed to white and nothing is visible then.
Try a test print (Devices and Printers, select the printer and preferences and test print).
Make sure nothing is pending to print, clear it if it is there.
Unplug the printer for at least 30 seconds, press the power button twice, then plug it in and start it. While it is booting up, restart the laptop (restart, not shut down and start). Once everything is up and running, try printing a different document first.
If nothing above works, delete the printer icon in Printers and Scanners (Devices and Printers) but do not remove the driver/software is asked. Then add the printer back, it should reinstall with the same software but will usually solve many ills like this.
The final possibility is to repeat but download the printer software and reinstall it from there instead.

You have to be a little bit crazy to keep you from going insane.


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#2
May 22, 2018 at 04:13:18
https://www.usa.canon.com/internet/...

Make sure you select your OS if it doesn't auto-detect it.


I don't need to be right, but I am never wrong.

message edited by stiefler182


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