Solved Marketresearch.msi for Photosmart 309a

October 13, 2018 at 06:48:09
Specs: Windows 10
Following an issue with the hard drive, I'm attempting to reinstall my HP Photosmart Premium 309a printer and its associated files. All seem okay but towards the the end of the installation a window states that it cannot find Matketresearch\marketresarch.msi
Can anyone please give me some guidance
Many thanks

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#1
October 13, 2018 at 08:19:39
✔ Best Answer
Where did you get the drivers/software from? You should download them directly from the HP site.

Possible Fix: https://support.microsoft.com/en-us...

HP software download: https://support.hp.com/us-en/driver...


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#2
October 13, 2018 at 10:53:56
Many thanks for your response. I downloaded the latest drivers from the HP site and attempted to install all the programmes. All went well until the end when it was unable to locate 309c.msi (I believe that is what it said!) and so I'm really stuck.

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