I have someone whose computer started installing Windows 10. She didn’t want it but instead of letting it finish and then contacting me, she powered off the computer and now windows won’t start of course.
I attached the drive to a USB adapter but the drive shows an I/O error. I tried booting up the machine with Ubuntu, but there I cannot seem to get the drive to open. I am not too familiar with Ubuntu but I see at the bottom of the ribbon too drives on the desktop. One says System and the other says OS. I can open the system but not the OS. Any ideas before I tell her she has lost everything?