lost power during Windows 10 install

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May 16, 2016 at 08:30:43
Specs: windows 7, 1GB
I have someone whose computer started installing Windows 10. She didn't want it but instead of letting it finish and then contacting me, she powered off the computer and now windows won't start of course.

I attached the drive to a USB adapter but the drive shows an I/O error. I tried booting up the machine with Ubuntu, but there I cannot seem to get the drive to open. I am not too familiar with Ubuntu but I see at the bottom of the ribbon too drives on the desktop. One says System and the other says OS. I can open the system but not the OS. Any ideas before I tell her she has lost everything?


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#1
May 16, 2016 at 09:46:38
From a Windows machine using USB adapter you could try chkdsk e: /f from command prompt (where e is the USB drive letter). If that runs then chkdsk e: /r is a longer but more thorough option.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
May 16, 2016 at 11:13:43
Thanks Derek. I will give t a try.

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#3
May 16, 2016 at 13:11:07
Derek,

Thanks so much for the suggestion. I thought because I couldn't get to the drive in Windows explorer, I didn't think anything else would work. In the end, which I had skipped the first time, windows actually popped up a message when I connected the drive asking me if I wanted to check the disk. I check all recover options and it recovered the drive and it is now back to Windows 7. Thanks very much for your help.


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#4
May 16, 2016 at 13:24:52
That's good news, thanks for letting us know.

Always pop back and let us know the outcome - thanks


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#5
May 16, 2016 at 20:50:08
Great to hear.
Checking a Best Answer will mark the thread as Solved.

You have to be a little bit crazy to keep you from going insane.


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