lost files after Windows 10 upgrade

Dell - inspiron 17.3" laptop - 4gb memor...
August 4, 2016 at 22:06:54
Specs: windows 10, 4GB
a few days before the deadline I upgrade my laptop as well as my sisters laptop to windows 10. I haven't noticed anything but my sister noticed today she s missing a whole bunch of folders with files she had created by scanning documents. Doing a web search it seems she is not alone. A number of people have lost personal data files even though the upgrade ends by saying 'your files are exactly where they were'. Someone on here posted that they lost all their mp3's. Another person on the web said she lost all of her family photos for the last 10 years. This is a absolutely unacceptable. How can Microsoft get away with BS like this and not be held accountable. Has anyone found a way to recover lost files? I tried Stellar Phoenix Windows Data Recovery tool but so far it hasn't found anything.

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#1
August 5, 2016 at 00:09:12
Hi again bccamper.

"I tried Stellar Phoenix Windows Data Recovery tool but so far it hasn't found anything"
To prevent any overwriting, safest way is to remove the drive & slave/connect it to another comp.

Check to see if the files are there, if not. try this. There are many, many more to try.

Recuva - Slim (No Toolbar)
http://www.freewarefiles.com/Recuva...
http://www.freewarefiles.com/screen...
http://www.recuva.com/


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#2
August 5, 2016 at 04:12:46
And for the future... "always" ensure that "all" important files - photos, music, top secret documents, whatever - are safely duplicated elsewhere, off the system completely. And regularly check and update those copies. Minimum is to DVD of course, but also to an external hard drive too is even better. Do not trust just one set of DVD, nor one type of storage medium They DVD (can break) and hard drives fail at any time...

Do not rely on flash drives/memory sticks either. They have a short life, and are not meant for serious or long term storage;more simple transportation of data between wherever...

Whenever you decided to make any changes to a working system, first ensure your personal files are "safe". This regardless of whatever assurances you may have from whatever source that those files will be safe during the changes etc.

Meanwhile Johnw and one or two others here who are well versed in data recovery routines may be able to help - better than I can...

Incidentally I seem to recall seeing somewhere (recently) that everything on the system prior to the upgrade - is still there and can be found in a back up or similar area? Certainly worth to look for them that way - although I think it may be that they are there for the limited 30day "go back to previous OS" period?

message edited by trvlr


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#3
August 5, 2016 at 04:56:01
Most likely, the files ARE right where you left them. It's just that Windows is now looking in a new location for your user account. Go to C:\Users, and see if the old account is listed. If so, you can open the folder and copy your files over to the new profile.

How To Ask Questions The Smart Way


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Related Solutions

#4
August 5, 2016 at 05:40:26
Probably a bit too basic but did you search for a known file name to see if they had moved to some other place?

Always pop back and let us know the outcome - thanks


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#5
August 5, 2016 at 07:05:31
Hi everyone,
Thanks for all the feedback.
John, I will take the drive out and attach it to another computer. That is a good idea. I will then try the other tools.

Trvlr, You are absolutely correct. Working in IT I know the #1 rule, “Thou shalt do backups”. The upgrade was announced as a simple one, and of course we we were in a bit of rush to beat the deadline, and didn’t think long enough about it. However Microsoft said nothing about files being deleted and that you would have to copy them back at the end. In fact, they stated the opposite saying ‘Your files are exactly where they were’. My understanding that this was an upgrade, not a total wipe of the system, if in fact they did a format, which I know they didn’t do because my sister still has some scanned files left. A guy who lost all his mp3’s said he had an audio book that didn’t get deleted. It would be really nice to know exactly what Microsoft did in the upgrade.

Razor, I have scanned the entire drive searching for a word that my sister knows was in the file name. Tried 3 different words, nothing came up. If I search from c:\, I assume it is searching the entire drive, even the old one. The only issue would be if MS created a new volume or something like that.

Derek, as I stated to Razor yes I tried that.


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#6
August 5, 2016 at 08:26:15
"...It would be really nice to know exactly what Microsoft did in the upgrade...."

Typical M$ I suggest... Published software that was fine in the lab; fine when used by those who designed it; but in the "real world" clearly isn't... Again and again I feel that M$ (and other software developers/manufacturers too - to be fair to M$-land) frequently do not field test properly; do not test their products fully enough; and present, state for an ideal (often more theoretical or cloud nine) situation than the real world.

Also very often guidelines/instructions etc. are written from the view point of someone who knows the software; rather than that of someone who may or may not know it at all; and if they do know it to some extent still won't read/comprehend what was writ. Sadly what one person writes is not what another reads and acts upon. A good set of instructions presumes nothing; definitely doe not "assume". Rather presents the info so as to be clearly understood. As my first (research) lab supervisor used to put it: "write it for an idiot with infinite intelligence to to read"; as (s)he will read and do exactly what you say - and achieve the same end point. Hopefully of course (s)he will stop at the point where it all went wrong and the writer ended up dead on the floor... ; the "idiot" having the infinite intelligence to realise that that's the point of error and thus will stop (has to anyway as the instructions will have...).


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#7
August 5, 2016 at 08:33:26
Don't try file searching, actually look at C:\Users. Explorer will do that search as a limited user, and by default a limited user won't be able to see into any folder in C:\Users that's not their own. When you try to open a folder, Explorer will bump itself up to Administrator, and then you'll be able to search for your files.

How To Ask Questions The Smart Way


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#8
August 6, 2016 at 14:22:32
So I have removed the drive and slave connected it to my computer. As I see it, MS created a windows.old folder, with the old users, program data, program files, etc folders under it. If I looked at the user folder I can see my sister's username folder there, but unfortunately I cannot access it. If gives me a denied message. So maybe the files are here but I can' get to them. Any idea how to unlock this folder.

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#9
August 6, 2016 at 14:30:14
The files are put there so that they can be restored if you revert back to your previous operating system. Access is blocked to protect them. A possible way forward would therefore be to revert back, grab the lost files and store them somewhere, then do the upgrade again. If the files go missing again then you can put them back from those saved.

Always pop back and let us know the outcome - thanks


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#10
August 6, 2016 at 14:53:53
I will try that Derek. I am curious to see if that is where the files are. I didn't have this issue maybe because I store all my personal data on a different drive. I will let everyone know how we make out.

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#11
August 6, 2016 at 15:37:02
If you can access the files - ideally all user files various from previous OS - perhaps copy them to external storage - prefrably to another hard drive (and perhaps DVD too). I suggest this as if the reversion to previous OS dosn't go quite as planned, you might lose those files... Having a a secure duplicate of them might allow another way to access the content - though I've no idea how/what at this time.

message edited by trvlr


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#12
August 6, 2016 at 15:41:32
The info here (from M$-land) seems to cover your situation; the third and fourth items in their list may point the way...?

http://tinyurl.com/jecoyjq

message edited by trvlr


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#13
August 6, 2016 at 15:54:13
Just to add that the reversion to previous operating system has always gone very well for me. However, backup is the keyword in all these scenarios.

Always pop back and let us know the outcome - thanks


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#14
August 6, 2016 at 19:48:06
Hi guys,

Been busy with the machine and just came back to provide an update and saw the latest responses. We are now in a bigger mess. I decided to do exactly what was suggested here. I was backing everything up to a DVD. For a few files I was having problems writing them to the DVD. I was either getting an error or it just seemed like it would hang, even though the DVD is only half full. I decided to try a reboot after cancelling the copy. As far as I can imagine the battery died just at the time I was trying to reboot, because the machine didn't come back. We are back to corded power but can't get Windows to start. I get the windows logo and the circle just keeps going around and around.


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#15
August 6, 2016 at 19:52:16
"I get the windows logo and the circle just keeps going around and around"
Use this tool bccamper

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html


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#16
August 6, 2016 at 20:21:57
I am very familiar with burning CD's but how do I do it t make sure the CD is bootable?

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#17
August 6, 2016 at 20:24:18
Follow the tutorials & try.

Use RW disks.

If you still can't get it to boot, get back to us.

message edited by Johnw


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#18
August 6, 2016 at 20:44:25
Windows 10 is not included as an option for choosing the windows version of the target machine even though I downloaded version 4.1

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#19
August 6, 2016 at 20:50:36
Don't know what you mean.

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#20
August 6, 2016 at 21:01:23
Download our Lazesoft Recovery Product and install it in any working computer. Then execute the Bootable Media builder of Lazesoft Recovery program.

When I do this the first screen says "Please select the windows version of the target computer". The default is "DO NOT specify the windows of the target computer". The options in the drop down box are all versions except Windows 10. I left it t the default and just wanted to make sure that was okay.


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#21
August 6, 2016 at 21:12:06
Without screenshots I have no idea.

Just try.


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#22
August 6, 2016 at 21:19:50
I booted with the disc and chose "Lazesoft Live CD (EMS enabled). One the softare loaded I chose Windows Recovery. The next screen confirmed my Windows version which I clicked OK to.

The next screen gave me 4 choice.

1. One Click Fix Crash Solution
2. Boot Crash Solution
3. Loading Crash Solution
4. Random Crash Solution

I did #1 already because it said it was recommended for Novices. After doing this I am still unable to boot from the hard drive.


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#23
August 6, 2016 at 21:32:13
John,

I am headed home from my sisters now. I will check in when I get home. I am taking her computer home with me so I can continue to work on it.


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#24
August 6, 2016 at 21:33:05
"After doing this I am still unable to boot from the hard drive"
We are talking about your sisters hard drive?
Is that hard drive back in your sisters comp?

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#25
August 6, 2016 at 21:44:21
"I am taking her computer home with me so I can continue to work on it"
Best way, so much easier in your own environment.


message edited by Johnw


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#26
August 6, 2016 at 22:13:33
"I booted with the disc and chose "Lazesoft Live CD (EMS enabled)"
The first screen that comes up, down the bottom you have File Manager.

See if you can see the stuff she wants.

Also, you can run System Restore & chkdsk from Lazesoft Command Prompt.

Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...

How to Use Windows System Restore from Command Prompt
http://windows.microsoft.com/en-au/...

Once you have a command prompt, Copy & Paste > chkdsk c: /f /r and then press <Enter>


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#27
August 6, 2016 at 23:01:24
okay I see chkdsk is going to run all night......more to update in the morning

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#28
August 7, 2016 at 12:59:49
Hi John,

The chkdsk is still running. So far I have seen the following;

tons of "deleting corrupt attribute record (128, "") from file record segment 9999999"

2 Deleting orphan file record segment 99999999

tons of "Replacing invalid security id with default security id for file 9999999". Number was one up so it looked to me like it was doing every file. It is currently at 26633 and has 406016 SDs/SIDs to process in total


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#29
August 7, 2016 at 13:10:22
I'm wondering if you have a failing hard drive and that the loss of files might not have been due to the upgrade after all. The activity could have shaken it up if it was on the brink.

Always pop back and let us know the outcome - thanks


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#30
August 7, 2016 at 14:17:04
Hell I hope not but we will see after the chkdsk finishes and see where we are. The machine was working fine before the upgrade and showed no issues but who knows.

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#31
August 7, 2016 at 17:30:42
John,

When the chkdsk is finished do you want me to try reboot from the hard drive. If that doesn't work should I try a system restore next?


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#32
August 7, 2016 at 17:31:25
If you should need a hard disk test see the SeaTools for DOS second option here:
http://www.sevenforums.com/tutorial...

You would obviously have to create it on another computer.

Always pop back and let us know the outcome - thanks


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#33
August 7, 2016 at 17:49:25
"When the chkdsk is finished do you want me to try reboot from the hard drive"
Yep & if that doesn't work, try the Lazesoft boot disk.

"If that doesn't work should I try a system restore next?"
I will wait to see what messages you get from the above first.


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#34
August 7, 2016 at 22:23:46
John,

I still can't boot from the hard drive. I am not sure what you mean by the Lazesoft Boot Disk. Is that different than the Lazesoft Recovery Suite Home Edition disc I created earlier?


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#35
August 8, 2016 at 00:07:11
"Is that different than the Lazesoft Recovery Suite Home Edition disc I created earlier?"
No.

You are booting from it, aren't you?

In other words, you insert the the thumb drive, boot the comp, go into the bios & make the thumb drive your first drive to boot.
Press F10 to save & hit > Enter.


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#36
August 8, 2016 at 06:49:41
Yes I am booting from the disc I created earlier. That is where I went to the command prompt to run the chkdsk.

So yes I can boot up with the Lazesoft Recover disc.


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#37
August 8, 2016 at 16:05:01
What do you want me to do John after I have booted up with the disc?

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#38
August 8, 2016 at 16:35:48
" If that doesn't work should I try a system restore next?"
Yep.

We are running out of repair options, restore can be run from either of the 2 places in Lazesoft Repair.


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#39
August 8, 2016 at 21:21:13
John,

I do see two places to do a restore but both seem to be an image restore, not the traditional windows system restore. The link http://windows.microsoft.com/en-au/... only seems to tell you how to use a restore from your previous windows system.

If it worth running any of the other tools like sfc, registry fixer, etc. I took the opportunity to get any data that my sister does have on the machine and copied onto my machine, so a total loss right now wouldn't matter as much.

I am also wondering if there is a way to restore the machine back to factory settings.


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#40
August 9, 2016 at 20:16:27
Our internet has been down 25 hrs.

"The link http://windows.microsoft.com/en-au/... only seems to tell you how to use a restore from your previous windows system"
Sorry, grabbed the wrong link when I Googled. Just Google for the right one.

"If it worth running any of the other tools like sfc, registry fixer, etc."
Yep, process of elimination.

"I took the opportunity to get any data that my sister does have on the machine and copied onto my machine"
Been wondering how you went, with that side of things.

"I am also wondering if there is a way to restore the machine back to factory settings"
If your sister has a brand name comp, yes.
Google to find out how.


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#41
August 9, 2016 at 21:10:53
John,

Glad you are back in the land of the living. I will get back to work on some more options. Thanks.


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#42
August 9, 2016 at 21:57:01
So system restore seems to be out of the question because when I run rstrui.exe from the system32 folder it complains about 32 bit vs 64 bit. I looked on my machine for other locations because I couldn't find a search within Lazesoft. I found one other location but that didn't work either. I did a registry recovery and it was successful within a few seconds.

Check Partitions n the C partition came back with windows not finding any problems.

Boot Sector Recovery failed to rebuild the Partition Boot Code.

BCD Doctor ran and returned 'The BCD store has been rebuilt successfully'

Boot File Recovery failed because it does not work with Windows Home Edition.

Fix Disk Signature failed to fix.

After all this I guess it is time to try restore to factory settings unless anyone has any last minute ideas.


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#43
August 9, 2016 at 22:21:42
"Glad you are back in the land of the living"
Yep, it;s weird without the internet, use it for so much.

"unless anyone has any last minute ideas"
None from me.


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#44
August 9, 2016 at 22:26:14
I am going to run the seatools as suggested earlier cause if the drive is shot trying to restore back to the factory settings probably isn't going to work either, correct?

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#45
August 9, 2016 at 22:32:07
"probably isn't going to work either, correct?"
In theory, correct.
I prefer to leave no stone unturned.

message edited by Johnw


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#46
August 9, 2016 at 22:46:09
One more question. Assuming the drive is bad, then the recovery is also gone as the wise manufacturers now put the recover partition on the same drive. Does anyone have experience in how someone goes about getting a replacement copy of windows that came with the machine. Again the b---tards at MS don't give you no stinkin' CD anymore.

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#47
August 9, 2016 at 22:51:05
I should have mentioned the computer is a Toshiba Satellite C650.

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#48
August 9, 2016 at 22:51:06
"Assuming the drive is bad"
Which I very much doubt, you install the previous operating system again.

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#49
August 10, 2016 at 00:28:25
Dropping in briefly...

The computer came with an OEM installation. One can legally download from one or two locations (one of which at least is MS) an ISO which burn to a DVD etc. You use the existing key for your computer (and that is usually found on a sticker on the base or inside the battery compartment).

Equally you can borrow/duplicate one - if it's a non badged version, rather than one badged by another computer manufacturer. You can't normally use say a Dell disk on a non Dell system; same applies to all other brands. The disk must be from a similar (identical) model/make. Again you use your key.

I have seen references that MS will provide a download from their site, under certain conditions.

Equally, as you have olde drive, and presuming it can be accesses be it directly or via another system... You could clone it entirely using a cut down version of Acronis or Easus - most drive manufacturers provide that with a drive, or have it online to download.

message edited by trvlr


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#50
August 10, 2016 at 07:25:55
Thanks guys,

MS did it to me again. I had my sisters drive slaved to my machine and was running Seatools tests. I let it run overnight but of course along came MS, installed updates, and then rebooted my computer. I woke up this morning thinking I would have a result, but instead found Seatools not even running. Are we having fun yet?


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#51
August 10, 2016 at 07:45:52
I seem to recall one can disable automatic updates from M$-land... Might be wise to do so in future...

And somewhere recently there was a post re' how to remove the offending KB download/update which permits M$ to automatically upgrade a system; without the deliberate choice/permission of the user..

Not sure where that is just now.

Possibly others here may know?


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#52
August 10, 2016 at 08:48:44
Re #51
You can disable auto MS updates in Win 10 Pro. In Win 10 Home you can only keep putting them off.

I assume MS will now no longer push Win 10 Upgrades as we're beyond July 29.

Always pop back and let us know the outcome - thanks


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#53
August 10, 2016 at 12:57:42
Well the hard drive passed all basic tests I could run on it so I guess I will try do the recovery back to factory settings.

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#54
August 10, 2016 at 13:59:41
Good to hear about the hard drive and a good thing to take out of the equation.

Always pop back and let us know the outcome - thanks


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#55
August 10, 2016 at 16:46:50
"I guess I will try do the recovery back to factory settings"

Other ways, you may have to use Lazesoft.

How to Refresh Windows 10
http://www.tenforums.com/tutorials/...
If you're having problems with Windows 10 on your PC, you can try to refresh, reset, or restore it. Refreshing your PC fixes software problems by reinstalling the OS while preserving the user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps.
A refresh will only affect the partition that Windows 10 is installed on.
For more information, see: Push-button reset (Windows Drivers)
This tutorial will show you how to refresh Windows 10 on your PC to reinstall Windows and keep your personal files and settings, and apps you installed from the Windows Store.
You must be signed in as an administrator to be able to refresh Windows.

Everything You Need to Know About Refreshing and Resetting Your Windows 8 or 10 PC
http://www.howtogeek.com/132428/eve...
How to Reset Windows 10
http://www.tenforums.com/tutorials/...


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#56
August 10, 2016 at 16:52:17
Going back to my post #48
"you install the previous operating system again"
Lazesoft File Manager may let you do this.

Rollback from Windows 10 to your previous version of Windows
http://www.thewindowsclub.com/rollb...
Change your mind about Windows 10? Here's how you can roll back
http://www.cnet.com/au/how-to/windo...
How to Uninstall Windows 10 and Downgrade to Windows 7 or 8.1
http://www.howtogeek.com/220723/how...
How to downgrade from Windows 10 to Windows 7
http://www.windowscentral.com/how-d...
Windows.old Folder - Delete in Windows 10
http://www.tenforums.com/tutorials/...


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#57
August 10, 2016 at 17:00:14
Keep in mind, nothing beats a clean install. I always delete all the partitions on brand name & other comps.

How to do a Clean Install of Windows 10, the Easy Way
http://www.howtogeek.com/224342/how...
Windows 10 - Clean Install
http://www.groovypost.com/howto/cle...
http://answers.microsoft.com/en-us/...
http://www.tenforums.com/tutorials/...
http://jayl.ee/blog/2015/07/29/micr...


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#58
August 12, 2016 at 01:28:40
Hi everyone,

I was able to restore the machine back to the factory settings. Now it is just the job of applying all the updates and installing the software my sister was using. I have most of it done. We are just going to stay with Windows 7 for now as we are about to go away for two weeks vacation. I am considering rolling back myself. When I first went to 10 one thing I noticed was how much faster shutdown and startup was. Now, shutdown is still 5-10 seconds, startup is growing ever longer. Tonight it took close to 5 minutes before the machine was ready to use.

In closing I want to say a special thanks to everyone who helped me with this problem. I am fully aware the time and dedication it takes to be helping people all the time with their computer problems and I for one thank god you are here. Take care and thanks again.


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#59
August 12, 2016 at 01:51:36
"Tonight it took close to 5 minutes before the machine was ready to use"
Major update/upgrade in progress at the moment, mine finished today.

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