Lost Additional Mouse Options under Win 10 settings (mouse)

October 11, 2015 at 02:59:54
Specs: Windows 10, AMD A8 (quad-core) 2GHz / 4 GB (~3.5 usable)
– Lenovo notebook
– Windows 10


I used to disable the touch-pad when using a separate wired mouse by going Settings > Devices > Mouse & touch-pad, and at the bottom of those settings is a link to "Additional mouse options," bringing up a dedicated settings/tweaking application for that specific touch-pad, in this case a Lenovo device.

I would simply enable/disable as needed from this window, but all of a sudden clicking Additional mouse options gives me an error notification, with a whole slew of random letters, numbers and other characters in the window's title, and in the window reading "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

For what it's worth, it's a personal computer, I'm the only user, and I have administrator privileges. Since permission seems to not be the case, might it be a driver error, or might the standalone touch-pad application have been removed? -- I've removed some bloatware that came factory-installed on here, but as far as I know, nothing related to any hardware.

I appreciate any suggestions, and thanks in advance for any consideration.

message edited by riverwestein


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#1
October 11, 2015 at 03:27:55
"I appreciate any suggestions, and thanks in advance for any consideration"
Lets look at the malware side of things.

Step1 : Run RogueKiller
http://www.softpedia.com/get/Securi...
http://majorgeeks.com/RogueKiller_d...
http://www.geekstogo.com/forum/file...
http://tigzy.geekstogo.com/roguekil...
http://www.sur-la-toile.com/RogueKi...
User Guide
http://www.adlice.com/softwares/rog...
Official tutorial
http://www.adlice.com/softwares/rog...
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
If RogueKiller won't run, open IE & turn off SmartScreen Filter.
http://windows.microsoft.com/en-AU/...
http://www.askvg.com/how-to-disable...
Download & SAVE to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"

For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
Anything that is not checked, leave it unchecked.
Click on "Delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop.
Exit/Close RogueKiller.
When completed, make sure to re-enable your antivirus.

Step 2: Update & Run Malwarebytes Anti-Malware ( MBAM ) Free Version. Use Quick scan ( now called Threat Scan )
http://www.softpedia.com/get/Antivi...
http://www.malwarebytes.org/free/
Make sure you uncheck > Enable free trial < at the END of the install.
http://i.imgur.com/tUFCbYz.gif
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box to Scan for rootkits.
http://i.imgur.com/dZgt1g2.gif
Under Non-Malware Protection sub tab, make sure PUP and PUM entries to Treat detections as Malware are checked.
http://i.imgur.com/MKxr2K1.gif
Click on the Scan tab, then click on Scan Now >>. If an update is available, click the Update Now button.
A Threat Scan will begin.
With some infections, you may see this message box.
'Could not load DDA driver'
Click 'Yes' to this message, to allow the driver to load after a restart.
Allow the computer to restart. Continue with the rest of these instructions.
When the scan is complete, click Apply Actions.
Wait for the prompt to restart the computer to appear, then click on Yes.
After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


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#2
October 11, 2015 at 14:59:46
Thank you very much Johnw for the speedy reply. I'm not sure what changed, but I tried accessing my additional mouse options a moment ago and it worked fine. Sorry to have wasted your time. Please know that you very likely would've been loads of help had this not been sorted out. Thanks again.

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#3
October 11, 2015 at 15:04:16
" Sorry to have wasted your time"
No problem riverwestein, still wouldn't hurt to run those free programs, just to make sure.

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#4
October 11, 2015 at 20:19:42
I would have recommended a restart of the machine and if that did not do it I would have recommended a reinstall of the touchpad driver for the machine from the mfg. Failing that I would have looked to malware as a possibility.

You have to be a little bit crazy to keep you from going insane.


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