Solved Losing Internet Connection every few mins

Custom / P5K-VM
December 19, 2018 at 16:05:16
Specs: Windows 10 64bit, IntelĀ® Core i5-8400/8GB DDR4 2666MHz
I'm losing Internet connection every few mins, and its doing my head in.

I've tested on another laptop, tablet and phone, Internet works fine on them.
I've updated Network drivers to latest ones (automatically through Win10)
I've ran Malwarebyes scan and Adwcleaner scan. No infections.
I've changed DNS to 8.8.8.8.
Don't know what else to try now.
Also the icon on taskbar does not change when Internet drops out.

Computer is a Dell Inspiron 3670 Desktop.
Running Windows 10, Trend Micro Maximum Security. Outlook 2007
On a ADSL connection. Connected by wifi atm, But have tried ethernet connection.

And this is not my computer, I bought it for a customer brand new, Set it up and copied across his personal files. I'm trying to fix this remotely via teamviewer.


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#1
December 19, 2018 at 16:08:50
✔ Best Answer
"Trend Micro Maximum Security"
Try temporarily disabling Trend & test.

How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

message edited by Johnw


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#2
December 21, 2018 at 02:39:10
Hi, sorry for the delay getting back to you Johnw. But had to wait for permission from the owner to log in remotely to disable Trend Micro. Your suggestion partially worked. So i went a step further and uninstalled it.
And everything is great now. Just few minor issues with startup and returning from sleep. Not related to this query.

Thank you Johnw


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#3
December 21, 2018 at 03:16:14
Nice work Sub, I use the built in Windows Defender myself.

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