look for hidden user cant access documents and settings

September 16, 2018 at 03:38:02
Specs: Windows 10
I am trying to look for any hidden users and directions are to open windows explorer, and navigate to c:\documents and settings and when I click enter, it says access denied. Any help would be appreciated

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#1
September 16, 2018 at 03:56:32
hidden users and directions ?

First of all Restart the computer. I don't mean shut down and start up again as two actions but using the normal Restart feature itself (one action). If that doesn't help run these two if you can (in the order given) just to see if anything is lurking before we take things further:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Run the "Scan", followed by the "Clean & Repair".

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If either of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
September 16, 2018 at 12:23:47
Angeleyes70,

It might help if you could answer one of these two questions:

What do you mean by "hidden users"?

Or

What leads you to think there are hidden users?

Also:

Where did you get the directions?

This is probably the answer to your question:

"Documents and Settings" is not an actual folder. It is a link to
the "Users" folder. Just look in the Users folder and you will find
a folder for each user.

-- Jeff, in Minneapolis


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#3
September 16, 2018 at 20:13:18
In Windows 10, click the start orb, type 'computer' and one of your choices will be 'My PC', click on that. Double click on the C drive and open Users folder to see all users and their files. Note that to open any but the one you are logged in as you are going to have to be logged in with an Admin account.

You have to be a little bit crazy to keep you from going insane.


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#4
September 16, 2018 at 21:11:55
Yeah, a better description of what's going on here would be good. A misstep here could result in a corrupted Windows install.

How To Ask Questions The Smart Way

message edited by Razor2.3


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