Laptop turns on but no display on screen

Dell Dell inspiron 13z (i13z-8864slv) in...
September 7, 2018 at 18:50:06
Specs: Windows 8.1, 10 and Vista, 8 gig
Laptop turns on but no display on screen.
I have a Dell laptop running windows 10 and it started playing up by freezing and the mouse was unstable pulling the pages with it so I thought maybe if I reset it to a week before state it will be ok. Unfortunately it didn’t work out the way I was expected it so I turned it off to restart the machine. That’s when it happened that it did turn on, the logo showed up and then the screen went blank just gray no pictures and I couldn’t even start it in safe mode. I have seen on YouTube how to take the battery out and put it back again and it should work. Nope, it didn’t work for me.
Can anybody help me figure out what went wrong?
Thanks for any help I can get.

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September 8, 2018 at 07:47:41
I would recommend connecting an external monitor to the laptop. See if you get a display there.

Doing the best I can here... And remember, there's always more than one path to success. :)

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September 8, 2018 at 20:39:32
It sounds kind of like your hard drive is going out. Look in your manual and see if there is a diagnostic tool available during boot up. If so, run a drive test.

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November 29, 2018 at 19:57:17
Hi, there are many ways that you can use to solve the problem.

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen.

Step 2: Connecting an external monitor to test the display

The screen might remain black when there is a corrupted graphics driver or a problem with the LCD display back light. To test the display, attach an external monitor and restart the computer. This test is helpful if the display is black but you can hear that the computer is operating.

Step 3: Recovering the notebook BIOS using a key press combination

When you upgrade the BIOS on your notebook, your hard drive stores a copy of the previous BIOS version. As long as the hard drive remains functional, you can recover and install the last good version of the BIOS.

Step 4: Reseating the memory modules

A loose memory module might cause your notebook to fail to start. To fix this, take the memory module out of the memory slot and then reseat it.

If none of these methods works, find out more methods in this article:

Hope this info helps.

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