Laptop turns on but no display on screen

Dell Dell inspiron 13z (i13z-8864slv) in...
September 7, 2018 at 18:50:06
Specs: Windows 8.1, 10 and Vista, 8 gig
Laptop turns on but no display on screen.
I have a Dell laptop running windows 10 and it started playing up by freezing and the mouse was unstable pulling the pages with it so I thought maybe if I reset it to a week before state it will be ok. Unfortunately it didn’t work out the way I was expected it so I turned it off to restart the machine. That’s when it happened that it did turn on, the logo showed up and then the screen went blank just gray no pictures and I couldn’t even start it in safe mode. I have seen on YouTube how to take the battery out and put it back again and it should work. Nope, it didn’t work for me.
Can anybody help me figure out what went wrong?
Thanks for any help I can get.

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#1
September 8, 2018 at 07:47:41
I would recommend connecting an external monitor to the laptop. See if you get a display there.

Doing the best I can here... And remember, there's always more than one path to success. :)


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#2
September 8, 2018 at 20:39:32
It sounds kind of like your hard drive is going out. Look in your manual and see if there is a diagnostic tool available during boot up. If so, run a drive test.

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