Solved Laptop TrueVision HD Webcam problem after upgrading to Win10

September 19, 2015 at 08:57:37
Specs: Windows 10
Webcam on Pavilion 17-e020us laptop is very dark after upgrading to Windows 10. HP and Microsoft says all drivers are up to date.

Any suggestions?


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✔ Best Answer
September 21, 2015 at 08:48:18
@Derek My problem was a dark display of the webcam image only, not the entire computer display.

Problem is solved and thanks for your response.



#1
September 19, 2015 at 09:29:30
HP and Microsoft says all drivers are up to date

Did you actually talk to them? If so you won't be having this issue. Head over to HP and get webcam driver compatible for Windows 10.

i_Xp/Vista/W7/W10 User


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#2
September 19, 2015 at 21:29:25
Thanks for your response.

Yes, I did talk with HP support.

Following over one hour of troubleshooting with an HP support tech, following their suggestion was use Windows Update to load proper drivers, the problem persists. HP have no updated drivers available on their site that address this issue.

I then used a procedure provided in the HP forums at http://h30434.www3.hp.com/t5/Notebo... that uses the YouCam software to solve the problem.

Using the YouCam software, I was able to get the onboard webcam working. The webcam now works properly in all webcam applications.

Thanks again for your response.


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#3
September 20, 2015 at 06:58:25
The screen resolution is here:

Control Panel > Display > Change Display settings.

message edited by Derek


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#4
September 21, 2015 at 08:48:18
✔ Best Answer
@Derek My problem was a dark display of the webcam image only, not the entire computer display.

Problem is solved and thanks for your response.


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#5
September 21, 2015 at 09:20:40
Sorry my #3 was my response to another forum question (about plugging into a TV). Not sure how it arrived here so I've struck it out.

Always pop back and let us know the outcome - thanks

message edited by Derek


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