Laptop Not Connecting to Internet

July 20, 2018 at 06:22:37
Specs: W10 Home
My laptop was able to connect from home without an issue Wednesday night. Everything fine until last night I turned it on and it would not access WIFI. Would see local network but not external. My work laptop accessed WIFI fine and I accessed my corporate connection without an issue. The dinky prepaid Android device (which people call "smart phones" even though it is a little computer with a faulty phone program) can use the Internet fine. Slow, but fine. Just my personal laptop (my last personal computer surviving).

I reset the connection. I tried Ethernet. I unplugged everything for a bit. Took battery out of laptop while it was off and cleared any memory by holding down power for a few seconds. Even plugged directly into the modem via Ethernet, it would not access it. I tried "SFC", "chkdsk /f", several "ifconfig" and "netsh" commands, and even a system restore from a point last week. Nothing.

I brought it into work today, WIFI works fine. I am online.

Could my ISP be blocking my laptop from Internet access since it would not even work from the modem alone?
Could it be OS corruption that only a system reinstall could fix? I need to make an offline (the only way to go as no one always has 24/7 online access and never will) restore somehow. Need a large USB or something.

Thoughts?

Thanks.

I reply as fast as I can, but it could be hours or months.


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#1
July 20, 2018 at 06:59:08
I've had Win10's WiFi break on me before, but a restart (not a shutdown) always restored it.

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#2
July 20, 2018 at 07:29:53
Yea, this baby has been rebooted/shutdowns several times into diag mode, safe mode (which no Internet access works either), and chkdsk runs.

I have a 2M download speed (best us broke people can afford) so not like it is streaming crap all day. But I was not even using it overnight. I just know I last used it for email Wednesday night.

I reply as fast as I can, but it could be hours or months.


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#3
July 20, 2018 at 08:42:30
If it works at your work but not at home, then everything points to your home Internet connection. First unplug your router/modem/switch for about 10 seconds, then plug them back in and wait about a minute for everything to connect again. Then try your connection. If it still doesn't work, call your service provider.

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#4
July 20, 2018 at 08:49:17
That was also done several times with the modem and router, and again I even had the laptop connected via Ethernet directly to modem (not the router). But if the work laptop and Android devices can use WIFI without an issue, then it has to be something specifically with the laptop and the modem, no? Calling Spectrum is an option but I have to wait until I get home for that one but unless they are blocking my computer for some weird reason, there is nothing they are going to do but want to charge me for another modem.

I reply as fast as I can, but it could be hours or months.


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#5
July 20, 2018 at 13:27:55
Just to emphasise the Restarting (see response #1), which on Windows 10 is more likely to reset things than shutting down then starting up again. That will be what Razor had in mind.

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#6
July 21, 2018 at 03:19:12
Could be a corrupt driver. Go into your device manager and uninstall the wifi adapter and it should reinstall automatically.

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#7
July 21, 2018 at 05:49:19
The suggestion at #6 can often fix this sort of thing but if it asks whether you want to remove software don't let it. What you are trying to do is let the existing software find the hardware and set it up again.

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#8
July 24, 2018 at 11:12:17
I have done all of that.
Now since it worked at work with no problem as stated in post 1, I went back into the network settings and found that it now went from automatically IP grabbing to manual, but with no entire in IP but the DNS had 0.0.0.0. So at home I set it back to automatic and it worked. Got online wireless and Ethernet.
Now why deleting the connections did not help, who knows. Guess having it connect at work did something to help fix the issue.....?

All good now though, finally.

I reply as fast as I can, but it could be hours or months.


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#9
July 24, 2018 at 11:17:26
Good to hear and thanks for letting us know.

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#10
August 24, 2018 at 01:45:50
When was your laptop working fine? did you tried to restore your laptop to the back date?

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#11
August 24, 2018 at 07:16:34
fixotip

Read the posts and dates. In #8 the original poster said the problem had been fixed (over a month ago).

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