laptop freezes before any media starts

November 2, 2018 at 09:18:00
Specs: Windows 10
hi I recently bought a new acer swift 3 with windows 10. I sent it for repair as the screen was flickering and no it has come back it will not play any media the whole thing freezes and the only thing I can do it to power it off. any advice much appreciated

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#1
November 2, 2018 at 09:31:30
I'd take it back and ask the repair shop people to fix it; especially that fault appeared "after" their repair routines?

Equally as this is apparently a new system.. request a replacement unit? This one is not fit for the purpose and is under a full warranty?


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#2
November 2, 2018 at 12:46:11
The key here is the word 'New' and therefore under warranty. Demand it be immediately in proper working order or replaced with a new one.

You have to be a little bit crazy to keep you from going insane.


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#3
November 19, 2018 at 22:53:30
Hi,

Do you get any error message or error code when the Media player freezes?

Make sure you have the latest drivers installed. For now I would suggest you to perform a clean boot and see if any third party applications are interfering with the normal performance of the Media Player.

To perform a clean boot in Windows 10:

Press the "Windows + R" key to open a Run box.

Type msconfig and click OK.

On the General tab, click Selective startup.

Clear the Load startup items check box.

Click the Services tab.

Select the Hide all Microsoft services check box (at the bottom).

Click Disable all.

Click the Startup tab.

Click Open Task Manager.

On the Startup tab, right-click each enabled startup item and select Disable.

Click OK.

Click Restart.

After completing your troubleshooting, restore your system by doing the following:

Press the "Windows + R" key to open a Run box.

Type msconfig and click OK.

On the General tab, select Normal startup.

Click the Services tab.

Clear the Hide all Microsoft services check box.

Click Enable all.

Click the Startup tab.

Click Open Task Manager and enable all of your startup programs.

Click OK.

Click Restart.

NOTE: Be sure you "Enable all" Microsoft services when you are done troubleshooting, and re-enable all programs in the Startup tab, or will you lose some OS functions (ex. internet connection) and some applications won't get loaded during startup.

Hope this info is helpful to you.


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