Keyboard += key on QWERTY not properly functioning

November 20, 2020 at 05:21:56
Specs: Windows 10, Intel Core i7 2600/8GB DDR3
Keyboard += key on QWERTY not properly functioning

My problem is that the += key on the QWERTY keyboard on some of the PCs and Laptops in the house ONLY return the + sign to the document. This happens if the Shift key is pressed or not. The same happens when I use the on-screen keyboard.

All keyboard settings are either English (United States) US keyboard or English (Netherlands) United States keyboard. Are the not the right settings?

Have looked around the internet but all the suggestions given do NOT solve the problem. This problem is pretty annoying as I have to copy the = sign from an old Excel. file that contains formulas. Can it have to do with Win 10 updates that are put on the machines automatically, as the problem seems to have started all over the house after an update?

Any help is appreciated


See More: Keyboard += key on QWERTY not properly functioning


#1
November 20, 2020 at 07:41:27
What is typed in place of the = sign in the current situation?

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#2
November 20, 2020 at 10:01:59
Hello trvir,
As I said in my question using the += key on our keyboards ONLY returns the + (plus) sign to the document, whether pushing this key together with the Shift pressed or not pressed.

message edited by willem1933


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#3
November 20, 2020 at 12:14:10
Is this in Word documents and if so does the same happen with Notepad (text) and other files?

Do you know which update appeared to cause this (KB number)?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 20, 2020 at 16:27:53
I got confused for a moment. Disambiguation:

KB = Knowledge Base
KB = keyboard

I'm looking forward to an answer to Derek's first question.

-- Jeff, in Minneapolis


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#5
November 21, 2020 at 02:18:15
To answer Derek:
It happens on Winword, Notepad, Writer and in browsers with both the external, as well as with the On-Screen Keyboard.

As to the KB (update) numbers, it happened in the last month. In my update history in that period shows:

KB2538243 - Sceurity update for MS VisualC++, date 12/11 (Nov)/2020

KB4586786 - 2020-11 Cumulative Update for Windows v.1909 for x64 based Systems, date 12/11/2020

KB4023057 - 2020-09 Update for Windows 1909 for x64 based Systems, de 22/10/2020

From these data, can you give me a suggestion for asolution to the problem?


message edited by willem1933


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#6
November 21, 2020 at 02:23:19

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#7
November 21, 2020 at 02:24:49
Sorry Jeff Root, In writing, I learned to use the abbreviation, followed by the full name in brackets() once and later, just use only the abbreviation.

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#8
November 21, 2020 at 03:00:55
For Johnw:

Running the https://www.softpedia.com/get/Syste... my antivirus BITDEFENDER TS detected potentially malicious behavior and blocked all applications involved and started dealing with it by moving it to a protected box, but it also found a Critical Windows Update 2020-10 Update for Windows 10 v. 1909 for x64 based systems (KB 4023057).

I had the possibility to run it and therefore ran it all the same. Should I give this tool the exception in Bitdefender ? Now the result, which I would rather have sent as a file, but I forgot how to do that, so I just paste it hereunder.


--------------- QuickDiag | g3n-h@ckm@n | V6.324.20.1 ---------------

----- XP | Vista | 7 | 8 | 8.1 | 10 - 32/64 bits ----- - Start 21/11/2020 11:30:31

Updated 19/11/2020 | 19:20 (GMT) by g3n-h@ckm@n
Contact : http://www.sosvirus.net/

Time Zone : (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
[eijge (Administrator)] - [DESKTOP-CB92V96] (S-1-5-21-3075352434-121487505-1256329368-1001)

System: Microsoft Windows 10 Pro - - (10.0.18363) - BuildType: Multiprocessor Free - OSLanguage: 2057 (0809) -> (1909)
System: AutoReboot: True - DebugFilePath: %SystemRoot%\MEMORY.DMP - KernelDumpOnly: False - OverwriteExistingDebugFile: True - WriteDebugInfo: True - WriteToSystemLog: True
Boot : Microsoft Windows 10 Pro|C:\Windows|\Device\Harddisk0\Partition4
Boot : Normal boot
PC: System Product Name - System manufacturer - IdNumber: System Serial Number - UUID: 5819CA40-6D57-11E0-8110-F46D042E6A61
Processor : X64 - 3502 Mhz - Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
0302 - eng - American Megatrends Inc. - S/N: System Serial Number - 0302 - ALASKA - 1072009
CoreTemp : ? Celsius

----------| Extended


---------- | SoundDevice

HD Webcam C270 - Status: OK - Manufacturer: Logitech - PNPDeviceID: USB\VID_046D&PID_0825&MI_02\8&128CF41&0&0002
High Definition Audio Device - Status: OK - Manufacturer: Microsoft - PNPDeviceID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&1E04230C&0&0001
USB Audio Device - Status: OK - Manufacturer: (Generic USB Audio) - PNPDeviceID: USB\VID_0BDA&PID_4835&MI_00\8&3AA4E70C&0&0000
NVIDIA High Definition Audio - Status: OK - Manufacturer: NVIDIA - PNPDeviceID: HDAUDIO\FUNC_01&VEN_10DE&DEV_000B&SUBSYS_10DE0101&REV_1002\5&26ED667C&0&0001
NVIDIA High Definition Audio - Status: OK - Manufacturer: NVIDIA - PNPDeviceID: HDAUDIO\FUNC_01&VEN_10DE&DEV_000B&SUBSYS_10DE0101&REV_1002\5&26ED667C&0&0101
NVIDIA High Definition Audio - Status: OK - Manufacturer: NVIDIA - PNPDeviceID: HDAUDIO\FUNC_01&VEN_10DE&DEV_000B&SUBSYS_10DE0101&REV_1002\5&26ED667C&0&0201
NVIDIA High Definition Audio - Status: OK - Manufacturer: NVIDIA - PNPDeviceID: HDAUDIO\FUNC_01&VEN_10DE&DEV_000B&SUBSYS_10DE0101&REV_1002\5&26ED667C&0&0301

---------- | Video

NVIDIA GeForce 210 - Resolution: 1920x1080 - Colors: 4294967296 - RefreshRate: 60 - 32 Bits Per Pixel - DeviceID: VideoController1 - Drivers: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll - PNPDeviceID: PCI\VEN_10DE&DEV_0A65&SUBSYS_21C11ACC&REV_A2\4&80E7924&0&0008 - AdapterCompatibility: NVIDIA - RAM: 1073741824
Inegrated Video Chipset DeviceName: NVIDIA GeForce 210 - DriverVersion: 9.18.13.4174 - SpecificationVersion: 1025

---------- | Codecs

C:\Windows\system32\MSG711.ACM - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 26056 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\MSGSM32.ACM - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 42600 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\MSYUV.DLL - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 27648 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\MSADP32.ACM - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 34808 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\IMAADP32.ACM - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 36920 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\LVCOD64.DLL - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 175392 - Manufacturer: Logitech Inc. - Status: OK
C:\Windows\system32\IYUV_32.DLL - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 54272 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\MSRLE32.DLL - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 17920 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\MSVIDC32.DLL - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 39424 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\TSBYUV.DLL - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 16896 - Manufacturer: Microsoft Corporation - Status: OK
C:\Windows\system32\L3CODECA.ACM - ClassName: Win32_CodecFile - FSName: NTFS - FileSize: 92672 - Manufacturer: Fraunhofer Institut Integrierte Schaltungen IIS - Status: OK

---------- | Memory

Pagefile = Total (MB) : 9514 | Free (MB) : 2603
Virtual = Total (MB) : 4194 | Free (MB) : 3902

Physical Memory (MB)
--------------------
Total: 4077
Available: 357
Cached: 355
Free: 775

Kernel Memory (MB)
------------------
Paged: 374
Nonpaged: 401

System
------
Handles: 91124
Processes: 201
Threads: 2932

---------- | SID Users

Administrator : [S-1-5-21-3075352434-121487505-1256329368-500]
DefaultAccount : [S-1-5-21-3075352434-121487505-1256329368-503]
eijge : [S-1-5-21-3075352434-121487505-1256329368-1001]
Guest : [S-1-5-21-3075352434-121487505-1256329368-501]
WDAGUtilityAccount : [S-1-5-21-3075352434-121487505-1256329368-504]
Access Control Assistance Operators : [S-1-5-32-579]
Administrators : [S-1-5-32-544]
Backup Operators : [S-1-5-32-551]
Cryptographic Operators : [S-1-5-32-569]
Device Owners : [S-1-5-32-583]
Distributed COM Users : [S-1-5-32-562]
Event Log Readers : [S-1-5-32-573]
Guests : [S-1-5-32-546]
Hyper-V Administrators : [S-1-5-32-578]
IIS_IUSRS : [S-1-5-32-568]
Network Configuration Operators : [S-1-5-32-556]
Performance Log Users : [S-1-5-32-559]
Performance Monitor Users : [S-1-5-32-558]
Power Users : [S-1-5-32-547]
Remote Desktop Users : [S-1-5-32-555]
Remote Management Users : [S-1-5-32-580]
Replicator : [S-1-5-32-552]
System Managed Accounts Group : [S-1-5-32-581]
Users : [S-1-5-32-545]

---------- | Drives

C:\ -> [Fixed] | [] | Total : 232.25 Go | Free : 175.72 Go -> NTFS (SSD) [SATA]
D:\ -> [Fixed] | [Data] | Total : 931.51 Go | Free : 927.29 Go -> NTFS [SATA]
I:\ -> [Fixed] | [TerabyteDrive] | Total : 931.51 Go | Free : 838.91 Go -> NTFS [USB]
L:\ -> [Fixed] | [MyPassport] | Total : 931.48 Go | Free : 610.25 Go -> NTFS [USB]
P:\ -> [Removable] | [pCloud Drive] | Total : 6 Go | Free : 4.71 Go -> exFAT [ATA]

Drive: 0
Cylinders: 30401
Tracks per Cylinder: 255
Sectors per Track: 63
Bytes per Sector: 512
Total Space: 250059350016 bytes

Drive: 1
Cylinders: 121601
Tracks per Cylinder: 255
Sectors per Track: 63
Bytes per Sector: 512
Total Space: 1000204886016 bytes


---------- | Windows updates - Activation - License


W.A.T : :)

Test 1 : Windows Is Activated

Volume License


---------- | Browsers

IE : 11.0.18362.1 (© Microsoft Corporation. All rights reserved.)

Default : "C:\Program Files (x86)\CCleaner Browser\Application\CCleanerBrowser.exe" -- ""

---------- | FlashPlayer

FlashPlayer ActiveX : 32.0.0.445

---------- | Security

AV : Bitdefender Antivirus Enabled
AS :
FW : Bitdefender Firewall Enabled
WMI : OK
WU: Windows Update Service [Manual(3)] = stopped
AS: Windows Defender [Manual(3)] = stopped
WMI: Windows Management Instrumentation [Auto(2)] = Running


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#9
November 21, 2020 at 03:06:26
For Johnw:
the link https://genhackmantools.wordpress.c... replied that it did not work on my PC, but I thought I recognised that it was the same tool QuickDiag, which is now on my desktop

message edited by willem1933


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#10
November 21, 2020 at 03:28:18
"Should I give this tool the exception in Bitdefender ?"
Yes Willem, the beauty of using Softpedia, you know it is safe.

"the link https://genhackmantools.wordpress.c... replied that it did not work on my PC"
https://i.imgur.com/kc67Dpm.gif

Have you spotted anything to solve your problem?


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#11
November 21, 2020 at 03:54:12
I cant see anything that helps.

Click on Windows search & type trouble, you get this screen. Select Additional troubleshooters & on that page select > Keyboard.
https://i.imgur.com/LTRBTkA.gif


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#12
November 21, 2020 at 07:26:59
Can't think of any reason the updates given in #5 above can cause this. I suspect a corruption. If your System Restore is activated then you could try restoring to a time before the problem cam along.

One way to get to System Restore is to right click the Windows icon in the task bar and type this in Run:
SystemPropertiesProtection.exe

Always pop back and let us know the outcome - thanks


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#13
November 21, 2020 at 16:59:42
I think the only possibility is a Windows language setting that
determines how different keypresses are interpreted. Look at
those again. Most likely you either missed something or set a
setting that looks right but isn't what you actually want.

You may have set something to English in one place but Dutch
in another, or some such.

I don't think it is likely to be a corrupt file. The specific behavior
of ignoring the Shift press only for that one key doesn't make
much sense for any kind of corruption I can imagine.

-- Jeff, in Minneapolis


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#14
November 22, 2020 at 08:39:01
Looked at that and found the preferred language to be English (United Kingdom) than hanged it to English (United States). When I went back with the arrow on the left top pointing to Settings a RED notice came up stating that the PC had to be restarted. Restarted the PC and tried it in Notebook and pressing the =+ key without the Shift key this ===== appeared, than using the Shift key and the =+ key the +++++'s appeared.
Immediately after and in the same Notepad session, I thought having found it and tried it again, BUT it didn't work any longer !!!
Then after a new restart, a Blue Screen of Death appeared, but after that, the PC went on to start. After this restart looked at the language settings, which where the keyboard and the language were still set to United States

What now? How can I look at this crash report in win 10, Can you give me instructions on how to do that. Possibly it has information on how to solve the problem. Thanks

message edited by willem1933


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#15
November 22, 2020 at 11:46:28
It can only be down to hardware or software. As it happens on more than one machine then if must be down to software. I still think System Restore might fix it (assuming you have it switched on and enough restore points to go back sufficiently). It keeps your own stuff and if the updates come along again later they may happen to work properly this time.

Always pop back and let us know the outcome - thanks


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#16
November 27, 2020 at 06:50:21
Had contact a chat contact with the Lenovo helpdesk. He did'nt know except do a reset of my laptop by pressing a little button next to the adaptor jack whe the laptop was NOT on. The laptop started in recovery mode. Did that and it initially seemed to work and it produced equal signs, BUT logging into my Gmail and trying again it was back to all ++++++++

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#17
November 27, 2020 at 15:35:37
"Can you give me instructions on how to do that"
This tool will make it easier.

FullEventLogView
https://www.softpedia.com/get/Syste...
http://www.nirsoft.net/utils/full_e...


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#18
November 27, 2020 at 22:17:01
John, Willem,

Look into the possibility that your problem is the same as
another poster in the last 24 hours: You may have a program
running in the background which changes specific keystroke
combinations (or in your case, a single keystroke) to something
else. For example, if you type "nasa", it could change what you
typed to "National Aeronautics and Space Administration".

In your case, when you type "=", the program changes it to "+".

Do you remember installing an app that could do that? Can you
find such an app in your list of installed programs? Is such an
app also in your list of programs that Windows starts up at or
shortly after boot?

-- Jeff, in Minneapolis


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#19
November 29, 2020 at 09:50:16
To Jeff Root and Johnw:

This seems a new opening Jeff. Maybe the problem has to do with the fact that I am Dutch, married to an Ethiopian midwife and we communicate in English. To have more confusion we live in Belgium. Maybe to to please both of us I configured things wrongly.

In settings Settings --> Apps I found two apps, that I think, might cause that confusion:
1 - MS-English (United Kingdom) Local Experience Pack
2 - MS-English (United States) Local Experience Pack
My installed Win 10 is in English. I tried to remove both Local Experience Packs, but that is not possible as when I click on remove they both remain grey.
In Settings --> Region --> Country is Belgium.
In Settings --> Regional format the Current Regional format is set to Dutch (Netherlands)
In Settings --> Language options the keyboard is set to US QWERTY
Maybe the configuration should be changed, but which and into what?


message edited by willem1933


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#20
November 29, 2020 at 10:37:46
My personal experience has been to use language/keyboard settings for one regions only. i.e. UK English keyboard, language and the rest - but leave location to wherever I might be domiciled. Mixing language
options and keyboard settings can/will lead to issues...

However - I have a US Apple keyboard (on a Mac system) set to use English/Canada layout (it's the asme as for US); region is UK (that's where I am at present - although I'm a Cannuck). I use imperial measurements Farenheit/inches etc.); none of that foreign Europena stuff - Napolean has a lot answer for... God save Queen Boudicca (Boadicea)...!

So decide where you are; which language to use; and ensure you have selected the correct keyboard layout for the one you have.

E.g. use a UK layout for your (presumably) UK keyboard and English (UK) "English". Ensure these settings are the same everywhere on your computer. Not being a windoze-10 user (Macs are much safe) I can't advise how to resolve the greyed out options etc; but no doubt others here my be able to?

For your wife (in Ethiopia?); she would use the same UK layout settings for her (presumably UK) keyboard; UK English; but can leave regions set to Ethiopia, if is there is one. That latter is mainly a time-zone setting... So that setting can be whichever is the one for where she is.

message edited by trvlr


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#21
November 30, 2020 at 03:35:24
trvlr,

I think Willem meant that he and his wife talk with each
other in English, not that they are in different locations.

I have no problem with pints and pounds, but aside from
a few minor glitches like the symbol for the liter (or litre)
being a lower-case "l", SI metric is simple, straightforward,
and easy to use.

Like, 1 inchworm = 2.54 centipedes = 25.4 millipedes.

-- Jeff, in Minneapolis

message edited by Jeff Root


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