Is my asus notebook obsolete since I don't the HDD password.

September 15, 2017 at 07:48:32
Specs: Windows 10
I have a ASUS notebook and after five weeks of not using the notebook I forgot the password. I kept trying but all the sudden a blue screen poped up stating HDD a password. When I didn't have a HDD password it ask for a master password of which I don't no either.I call ASUS and a employee told me the notebook was under warranty and to send it to them, which I did. Af ter a week ASUS emailed me and said Idamaged the notebook and the warranty is invalaid. Is there a way that I can get password to get my notebook to boot?

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#1
September 15, 2017 at 08:45:29
We can't provide you with the HDD password. Did ASUS offer the option to repair the damage and to unlock it for a price since the warranty is invalid? That is the only way your are going to be able to unlock it.

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#2
September 15, 2017 at 13:17:54
If you get this sorted you need to write down the password and put it away in a safe place. As you get older it is easier to forget passwords. It is also worth considering whether a password is necessary at all.

Always pop back and let us know the outcome - thanks


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