I believe I have been scammed. Computer 360.

May 8, 2020 at 07:53:07
Specs: Windows 10
I just asked my question, but don't know what happened. I clicked on ask now. It went away. Yesterday I was called by the "company" - Computer 360 about refunding money I paid last year. I gave them some information but not my bank account number. They want to send me a western union refund, and are planning on calling me between 9 and 10 a.m. today PT. I kept telling him I thought this was a scam and he kept telling me it wasn't. Unfortunately, I gave him a lot of information. Should I not answer his call or what should I do?

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May 8, 2020 at 08:17:13
just call them : +1 800-590-5334 & ask what's going on

specs: https://www.userbenchmark.com/UserR...

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May 8, 2020 at 12:52:14

How do you know that is a legitimate phone number for a
legitimate computer help company named "Computer 360"?
It looks to me like it could just as likely be the scammers.

-- Jeff, in Minneapolis

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May 8, 2020 at 13:19:05
only one way to find out :))

i googled for "Computer 360", 421 reviews, and thats the phone number

this seems to be their official site: https://computer360.tech/

but you can contact them on linkedin aswell ;)

they charge 30$ for software install haha

specs: https://www.userbenchmark.com/UserR...

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May 8, 2020 at 14:06:05
In general legit companies rarely call to make a refund. If you can make them give you information that would be on your account with them, at least what you purchased last from them and when. If you are not satisfied with their answers ask for their extension and try calling them back on the number you have on your records or their we site. If you are not satisfied, give them your name and address if they do not have it and tell them to mail you a check.

You have to be a little bit crazy to keep you from going insane.

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May 8, 2020 at 15:49:10
This does sound a little dogdy... especially considering the cleverness and deviousness of the scammers/rip off artists these days.

It's never wise to give actual account details over the phone for any bank account; and no genuine bank - or merchant - will ask for that. Usually they will be content with a credit card - do NOT use a debit card. And any genuine refund process will automatically return/credit to the card account - without asking for your address/bank details and even login/passwords etc.. They will have all the relevant/necessary details already, including the record of the purchase - on file.

Incidentally if they were to phone you and then suggest you phone them to confirm they are who they claim to be... do NOT make that call on the same phone you used to receive their call. And wait a wee while before you do call them back - using another phone. The scammers are very adept at locking a line and simulating as f you have a new line/cct. for your call to them... When in fact you're calling them on the same cct. they called you on - and you're really stitched up then.

Similarly a snail mail to them is a useful back up - again with NO bank details; just the order reference etc. and that's all in terms of information.

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May 9, 2020 at 07:36:16
I'd be interested in knowing any follow-up information. :) Did they actually call you back? And, did you actually pay them money last year?

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May 9, 2020 at 16:56:05
re: "And any genuine refund process will automatically return/credit to the card account ...They will have all the relevant/necessary details already, including the record of the purchase - on file."

This is not always true. Some companies that accept credit card payment for on-line orders do not store the full credit card number/expiration date/CRV code. Their purchasing system will process the transaction and once the CC has been approved for the purchase (basically instantaneously) the CC number is deleted.

This is actually for the benefit of the customer. I don't want my CC info stored on some Mom & Pop system where the possibility of it being leaked is elevated.

A recent example: We booked a "dinner and show" outing at a small-town theater outside of Yellowstone National Park. Due to COVID-19 they will not be opening until after the date we were supposed to go. The owner contacted me to issue a refund and I had to give him my CC info. I know them to be legit, so I gave him what he needed and got my refund. "Please stay on the phone while I make sure this goes through. As I said, we don't store CC info."

message edited by DerbyDad03

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May 9, 2020 at 17:25:50
Fair point DD-03...

I guess it was an over generaiisation.

I know the one or two companies I use for over the phone purchases (flowers usually) don't keep my CC details; as I have to provide them each time I use them to send flowers... Similarly the various trade outlets I use on occasion require me to provide CC details every time.

The "big river" company often holds CC details; and the "bitten fruit" company insists as best I understand their policy - re' the app Store etc.

True they have decent (for the most part) security in place; but then no system is truly hack proof if the hacker is really determined...

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