Solved how to stop BSOD when bumped or moved quickly

August 26, 2019 at 00:14:25
Specs: Windows 10, 1903, 32 gb ram
Toshiba Quismo Laptop X70-A, Wind10 BSOD when bumped.
I can turn off laptop and immediately restart laptop and its running until again gets bumped
Recent free upgrade to Windows10
Have checked with INTEL to ensure latest update
Have updated software through Toshiba
Otherwise Laptop runs well

Help please, thankyou everyone, much appreciated


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✔ Best Answer
August 27, 2019 at 02:40:24
if the above did not fix the problem try this:

in my overclocking endeafors i think i have found the best free tool to test DRAM stability from within windows:
https://hcidesign.com/memtest/
download:
https://hcidesign.com/memtest/downl...

in your case with the i7 4700MQ 4 core 8 thread chip, youll need to start the app 8 times and make it use 3500MB of RAM.(make them all run at the same time)

3500MB*8 will test 28GB (the other 4GB will be left for the OS)

let it run till 400%, or even 1000% if you have the time.

if 1 or more memory errors are found we will be sure it's the memory.

i5-6600K[delid]@4.828GHz Core/4.627GHz cache@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3018MHzCL12@1.465v | Sapphire Nitro+ SE RX 590 8GB@1645Mhz core@1.15v/2250MHz



#1
August 26, 2019 at 01:53:45
What does the BSOD say? WHEA error?

i5-6600K[delid]@4.833GHz Core/4.632GHz cache@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3018MHzCL12@1.465v | Sapphire Nitro+ SE RX 590 8GB@1650Mhz core@1.15v/2236MHz@1500MHz timings BiosModded


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#2
August 26, 2019 at 09:13:44
Since that laptop comes with a solid state drive, we can rule out the problems with bumbing a mecahnical hard drive.

Has it always done it or did it just start? Most likely there is a loose connection somewhere. Try removing the RAM and clean the contacts with a pencil eraser. Slide the RAM in and out of the slots a few times to clean the contacts.

If that doesn't work, take a wooden toothpick and start proding around inside your laptop at the connections. Also do a visual inspection inside you laptop for any connections they may look loose. If the connections are all good, tap around on the motherboard with the toothpick, you may have a bad solder joint or broken trace.

Make sure the SSD is seated properly.

While you have the case open, face the opening downwards and tap it and shake it vigorously, see if any screws fall out. Sometimes screws can come loose inside and if they land on the motherboard, it can cause shorts.

message edited by THX 1138


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#3
August 26, 2019 at 10:25:44
How odd... I posted a reply this morning (UK time) suggesting cleaning RAM modules; as they may have become displaced and/or even have oxidised edge connectors to. But it doth not appear here...

umm...


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#4
August 26, 2019 at 13:24:33
Yes, almost certainly a hardware fault. Take care and be safe but with the computer running you could gently tap around with the wooden end of a small paint brush - not so easy with laptops because of access problems. It's known as "vibration testing" and if anything changes on the screen. Sometimes using the brush end can help show up any bad soldered joints.

Check also (by movement) all connectors and deal with the RAM as already given.

Always pop back and let us know the outcome - thanks


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#5
August 27, 2019 at 01:01:36
Thankyou all for your support
I will take all the information provided and have a go to rectify

The Stop Code: system_thread_exception_not_handled
What failed - thpdrv.system

Thanks again

I will let you know at a latter date
might take me awhile not had a laptop apart before


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#6
August 27, 2019 at 02:40:24
✔ Best Answer
if the above did not fix the problem try this:

in my overclocking endeafors i think i have found the best free tool to test DRAM stability from within windows:
https://hcidesign.com/memtest/
download:
https://hcidesign.com/memtest/downl...

in your case with the i7 4700MQ 4 core 8 thread chip, youll need to start the app 8 times and make it use 3500MB of RAM.(make them all run at the same time)

3500MB*8 will test 28GB (the other 4GB will be left for the OS)

let it run till 400%, or even 1000% if you have the time.

if 1 or more memory errors are found we will be sure it's the memory.

i5-6600K[delid]@4.828GHz Core/4.627GHz cache@1.456v | 2x4GB Crucial-DDR4-2400MHzCL17@3018MHzCL12@1.465v | Sapphire Nitro+ SE RX 590 8GB@1645Mhz core@1.15v/2250MHz


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#7
August 27, 2019 at 03:01:49
RAMis often accessible via a removable panel on the base of a laptop.

As earlier... remove “all” power - battery included - before going inside the laptop to remove anything, make any changes, or whatever.


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#8
August 27, 2019 at 03:41:56
Run the W10 built in Troubleshooter. Settings > Update & Security > Troubleshoot
http://www.directupload.net/file/d/...
If that does not reveal the problem, use the online tool.
Troubleshoot blue screen errors
https://support.microsoft.com/en-us...

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#9
August 27, 2019 at 04:01:34
"What failed - thpdrv.system"

Uninstall > Thpdrv;TOSHIBA HDD Protection Driver

The HDD Protection software is probably out of date.
Use Geek to get a full cleanup.

Geek Uninstaller
https://www.softpedia.com/get/Tweak...
http://www.freewarefiles.com/GeekUn...
http://www.freewarefiles.com/screen...
http://www.geekuninstaller.com/
Just Double click on the program in Geek, that you want to uninstall. If it opens a web page, close it & then wait for it to present the 2nd step.


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#10
August 27, 2019 at 07:04:09
The way I see it, a fault which shows when the laptop is bumped or moved quickly can only be a hardware fault. I guess it is possible that we have both a hardware and a software fault though.

Always pop back and let us know the outcome - thanks


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#11
August 28, 2019 at 00:25:28
Thankyou again

I am considering all responses

I will start with the easiest

You may not see a response from me in the short term

I will let you know

Regards MUCKA



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