How to get rid of an unwanted program Norton Security Scan

September 7, 2017 at 04:17:57
Specs: Windows 10
Norton Security Scan keeps on installing itself on the system. I have not installed the said security virus scan. I have another Anti Virus System. I have tried uninstalling but it does not seem to uninstall. Physically removing the files also does not help, ss it comes back and re installs.

message edited by Yog


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#1
September 7, 2017 at 06:58:18
try this from Norton itself:

https://support.norton.com/sp/en/uk...

and if that fails then possibly Revo uninstaller may do the job?

There's a freebie version and a paid for version; use the freebie obviously.

https://www.revouninstaller.com/rev...


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#2
September 7, 2017 at 08:15:18
It might not be genuine Norton and could be a scam (malware). These three small freebies from MalwareBytes often find what anti-virus programs miss. Run them in the order given:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.com/junkwa...
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If any of them find something please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks


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#3
September 7, 2017 at 08:36:27
Good point by Derek; it might well be a pest/scamware...

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Related Solutions

#4
September 7, 2017 at 13:47:57
"I have another Anti Virus System"

Why didn't you say which AV program you have? It's apparently not doing it's job.


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#5
September 7, 2017 at 19:13:45
It would make more sense if you said that the remains of Norton left behind was effecting your antivirus program from operating properly but reinstalling itself does sound more like Malware that is making itself as Norton. Try Norton's uninstaller from their site, then run suggested programs above, then is necessary run revo uninstaller as recommended. Post back results and logs the logs from the three scanning programs analysis and for more suggestions when done.

You have to be a little bit crazy to keep you from going insane.


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#6
September 8, 2017 at 05:28:18
Somewhere in the settings, no doubt, but I didn't think of the malware option

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#7
September 16, 2017 at 15:38:49
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 10 Home x64
Ran by Michael Fleming (Administrator) on Sat 09/16/2017 at 18:14:07.61
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 2

Successfully deleted: C:\WINDOWS\system32\Tasks\PCDEventLauncherTask (Task)
Successfully deleted: C:\WINDOWS\system32\Tasks\PCDoctorBackgroundMonitorTask (Task)

Registry: 2

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{8AC76E8C-8F52-4AE7-B070-F8C5AB9CE4BA} (Registry Key)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 09/16/2017 at 18:18:21.75
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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#8
September 16, 2017 at 15:51:43
Please ignore this response - it was directed at a post that has either gone or changed.

message edited by Derek


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#9
September 16, 2017 at 16:02:27
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/16/17
Scan Time: 6:44 PM
Log File: a4e276ac-9b30-11e7-8acf-c81f66030066.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.188
Update Package Version: 1.0.2822
License: Trial

-System Information-
OS: Windows 10 (Build 15063.608)
CPU: x64
File System: NTFS
User: DELLDESKTOP\Michael Fleming

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 429900
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 9 min, 45 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.DownLoadAdmin, C:\USERS\MICHAEL FLEMING\DOWNLOADS\ADOBE_FLASH_PLAYER-35468320.EXE.Z6T73VC.PARTIAL, Quarantined, [4], [120282],1.0.2822

Physical Sector: 0
(No malicious items detected)


(end)


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#10
September 16, 2017 at 16:42:09
mkevinf

PC Doctor could be dubious. Anything in AdwCleaner?

Best X out your name in the logs.

Always pop back and let us know the outcome - thanks

message edited by Derek


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