Solved How to fix Youtube play function.

November 12, 2018 at 19:17:24
Specs: Windows 10
Youtube videos will not play unless I open them in the Incognito window. When I try to open a video in regular window, I get the message: "Video unavailable. The Video is restricted. Try signing in with a Google Apps account. I do not understand why. I thought to set a restore point, but I can't find one listed other than the current date, which would be of no help. I'm not tech-savvy, so I won't understand instructions of a highly technical content. But I would appreciate help from any source. Thank you.

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✔ Best Answer
November 15, 2018 at 13:16:49
Good to hear and thanks for letting us know. If you select a "best answer" it will mark this post as solved.

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#1
November 13, 2018 at 07:08:05
Did this just suddenly start happening and is it the same with alternative browsers such as Firefox?
Does it happen on all YouTube videos?

Unfortunately MS have a knack of turning off restore when they issue those large features update then don't switch them back on again. It is worthwhile making manual restore points from time to time.

Always pop back and let us know the outcome - thanks


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#2
November 13, 2018 at 08:25:36
Derek,
This happened sometime Friday, November 9th. As far as alternative browsers, I once tried Firefox for about a month and stayed lost trying to navigate it. so I switched back to Google.
The problem I have with Youtube videos only happens with very old videos and all religious videos. I tried following step by step directions for making a manual restore point, but my machine didn't show the same options as the one doing the tutoring; which meant I was lost. I don't know enough to determine where to go if a step or two is missing from the directions, or if I don't get the same screens as the tutor.

Thanks for returning an answer.


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#3
November 13, 2018 at 09:52:55
No need to hang on to some unwanted browser to prove the point. Just try a problematical YouTube video on Microsoft Edge (or even briefly install Firefox just for this then uninstall it later). What I'm trying to determine is whether or not this is a browser issue.

Unfortunately MS features updates have a knack of changing procedures. You might therefore have to google around to a system restore procedure that matches your Win 10 version. However, as you say, it won't help your YouTube issue now.

Give a link to one of these videos (just highlight the address at the top of the page when it is running and copy it onto here) and I'll take a look at it. You can use the keys "Ctrl + C" to Copy it and "Ctrl + V" to Paste it here. I haven't got Chrome on board but it would still be worth me seeing the video to look for clues.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
November 13, 2018 at 15:28:06
I found this, click the link and see if anything there helps:
https://support.edpuzzle.com/hc/en-...

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message edited by Derek


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#5
November 13, 2018 at 19:22:37
I opened the site and followed the directions. There is no sign-in to Youtube function that I can find. It just gives me the sign-in page to Google. I went ahead and signed in, but there was no drop-down menu to find the "Restricted Mode" button. I selected every option and nothing like that came up.

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#6
November 14, 2018 at 04:29:13
Let us know what happens when you use a browser other than Chrome.and give us a link to one of them that gives trouble..

Always pop back and let us know the outcome - thanks


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#7
November 14, 2018 at 09:57:21
Which browser would you recommend that's as easy to navigate as Chrome? I'm willing to give it a try as long as I can find things easily. I'm a writer and have to do some research occasionally. Would I need to search for a method of uninstalling Chrome before setting up another browser? Thanks.

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#8
November 14, 2018 at 12:03:44
You can have as many different browsers as you wish so there is no need to remove Chrome.

The only reason we need to do this is to see if it happens to be a fault with Chrome itself. If so there might be a fix.

Everybody has their favorite browser - I happen to prefer Firefox. However, MS Edge is already present so all you really need to do is open Edge, go to YouTube, then run one of those videos. If you have the address of one the problematic videos then you could just copy/paste it into edge and it should go straight to it. Let us know whether it then runs normally.

Always pop back and let us know the outcome - thanks


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#9
November 14, 2018 at 15:12:02
It didn't work in Microsoft Edge. When I pasted the URL in the search box it brought up Facebook, which I do not use, nor ever will. So then I installed Firefox. I had to reset the password since I no longer have the one years ago when I tried it. After doing that (successfully....Yea!) I pasted the URL in the Firefox search box and it played very well. So, I guess it's a problem with Chrome. I'll make another attempt to familiarize myself with Firefox and try it for a while. Thanks, Derek for all your help and your outstanding patience.

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#10
November 14, 2018 at 15:45:01
If you really prefer Chrome you could always try the reset, see here:
https://support.google.com/chrome/a...

If you go that way note what it resets in case you want anything back, such as your home page.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
November 15, 2018 at 10:14:26
A combination of the suggestions from Derek led me to going through Firefox, which allowed me to access videos on Youtube that going through Chrome would not allow. My many thanks are offered. I consider the problem to be solved.

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#12
November 15, 2018 at 13:16:49
✔ Best Answer
Good to hear and thanks for letting us know. If you select a "best answer" it will mark this post as solved.

Always pop back and let us know the outcome - thanks


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#13
November 21, 2018 at 02:10:29
Follow this step
Restart the YouTube app.
Restart your device.
Turn off and on your mobile data connection.
Clear the YouTube app's cache.
Uninstall and reinstall the YouTube app.
update your android version.
If anyone face printer issue clicks here https://www.hptechnicalsupportphone...

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