Solved How to fix Potential Windows Update database error detected?

Acer / Aspire 5738-6969
April 8, 2018 at 11:27:22
Specs: Windows 10, 4 GB
My Aspire 5738 laptop was working SLOW for about 10 days. I have set that all windows updates should be downloaded and installed AUTOMATICALLY. Just to mention that OS is Win 10 home on it. I ran Windows troubleshooter from settings. Troubleshooter report mentioned "Potential windows update database error detected." Not Fixed. In the Installed update history, Error: 0x80070bc2 is mentioned for failing to install 2018-01 Cumulative Update for Windows 10 version 1709 for x64- based Systems (KB4058258)

Virtual agent for MS support has not been able to resolve this problem.

I need help in resolving this issue. Feel free to ask for more relevant info.

message edited by Hindamar


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#1
April 8, 2018 at 12:28:30
You need to reboot:
C:\>err 0x80070bc2
# as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0xbc2
. . . . . .
  ERROR_SUCCESS_REBOOT_REQUIRED                                 winerror.h
# The requested operation is successful. Changes will not be
# effective until the system is rebooted.
# 3 matches found for "0x80070bc2"

How To Ask Questions The Smart Way


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#2
April 8, 2018 at 19:56:31
#1 Razor 2.3 April 8, 2018 at 12:28:30

I did reboot (Restart) my laptop. Then in installed update history it said, Last failed installed update on 4/08/2018 - 0x80070bc2.

Can u please tell me what should I do with C:\>err 0x80070bc2 as mentioned in your reply!


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#3
April 8, 2018 at 20:07:49
✔ Best Answer

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Related Solutions

#4
April 8, 2018 at 20:52:09
"My Aspire 5738 laptop was working SLOW for about 10 days. "
May be the clue.
First run Disk Clean Up.
Then run Malwarebytes.
Then run ADWCleaner.
Restart.
Download and install Tweaking.com.
Restart in Safe Mode.
Start and run Tweaking.com repair tool, run all recommended pre-scan tools first.
Tweaking.com repair tool an usually repair Windows Update Engine when it is having problems as well as other system problems.

You have to be a little bit crazy to keep you from going insane.


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#5
April 9, 2018 at 06:52:05
Hindamar: Can u please tell me what should I do with C:\>err 0x80070bc2 as mentioned in your reply!
Absolutely nothing. Err is a small utility released by a team at Microsoft that gives the real meaning behind error codes. I included its output to explain why I say a reboot is required. So, reboot (do not shut down and restart), and try again.

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#6
April 10, 2018 at 06:21:07
You may try this:

1. Open Task Manager by pressing CTRL+SHIFT+ESC
2. Click on "More details" at the bottom of the Task Manger window
3. Click on the Services tab
4. Search for "Windows Update" in the Description column
5. Rightclick on "Windows Update" and chose Stop
6. Open File Explorer
7. Navigate to C:\Windows\SoftwareDistribution
8. In SoftwareDistribution doubleclick Download folder and delete everything inside the Download folder
9. Go back to the SoftwareDistribution folder and doubleclick DataStore folder
10. Delete everything inside the DataStore folder
11. When done, restart Windows and try to update your Windows

P.S.: Do NOT delete SoftwareDistribution and DataStore itself!!!


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#7
April 10, 2018 at 13:09:24
I assume Razor means a cold reboot as opposed to selecting restart Windows. A cold boot (20 sec. off) allows the memory to purge any data in the pipeline.

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#8
April 10, 2018 at 21:03:19
I do not. I mean opening the power menu and selecting Restart. It's the easiest way to ensure Win10's Fast Startup does not interfere with your attempt to have a proper OS boot.

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#9
April 12, 2018 at 07:47:23
Yes, unlike previous systems Win 10 Restart resets things better than shut down then start again, for the reasons Razor gave. Fast startup stores an algorithm.

Always pop back and let us know the outcome - thanks


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#10
April 12, 2018 at 11:06:35
I did not know that Derek.

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#11
April 12, 2018 at 21:34:39
Yes, Windows 10 is funny that way. If you shut down the computer without shutting down Edge, the next time you launch Edge it will try to open all of the junk from last time. This may sound good to some, but it also brings back everything from last session that was bogging you down. In order to get a clean start you have to close he browser, wait a count of ten, and reopen it again. I am plagued with this at work, there are some who do not shut down regularly but press the start manual button briefly and Windows 10 takes this as a shut down. No more "...... is still running..... shut down anyway?" Lazy thoughts make for even lazier people.
Windows 10 tries to be helpful and save last used stuff. Not always the best way. A clean start is better, otherwise why not just Sleep it (THAT I do at home). A clean start means all of the little errors that built up all day long are cleared out for the next work day.

You have to be a little bit crazy to keep you from going insane.


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#12
April 12, 2018 at 22:19:40
"next time you launch Edge it will try to open all of the junk from last time"
Maybe this will work.
https://i.imgur.com/uKbRz3g.gif

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#13
April 13, 2018 at 12:48:59
That is just referring to the setting of the start page, we use 4 start pages in Edge for Windows 10 machines for work. What I am referring to is that most of these computers are used by many (retail environment) for POS system, Our internal web site for product look ups and information. a Clock in page, and another that does not come to mind right now. What I am referring to is that some (sales) people leave the computer and may log off the POS system but may leave 5 or 6 extra tabs of these pages opened, 10 or more product pages that pop up when printing 'tear sheets' for customers as extra browser pages, and an assortment of other work related searches. It can get bad enough that there are complaints of it being a slow machine. If at this point you press the power button as some do at the end of the day, the machine shuts down but when you open in the morning and open the browser, all of these pages and tabs reopen on the screen and you have to right click on the icon on the task bar to 'close all', wait a second or two and reopen it t get a clean start. To me it is annoying but no amount of advice helps these people to manage the machines properly. I work in customer service and the machine I work on is dedicated to only customer service and I trained the other people who can work there so there is no problem but the ones who create the problem complain and it has to be 'fixed' some times but when opening, I usually deal with getting them ready too.
Sorry, a little venting there too.
The right way would be for everyone to close unnecessary pages, reuse other pages, and close the browser at the end of the day before using the Start Icon/Shut Down options in Windows 10.
At home I still prefer Windows 7 and Firefox. With Firefox you get the chance to restore tabs as a choice if the machine or browser crashes or there is a browser update, This is generally welcome, but with Firefox that is a choice you can opt out of if you like. With Edge it is an integral part.
Similarly, Windows 10 does not clear everything on a shut down, start up cycle but does when you use the Restart option. This can make things buggy some times but that is one of the weaknesses of the option MS has taken that is probably for faster start up times (I assume).

You have to be a little bit crazy to keep you from going insane.


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