How to fix a very slow computer?

Dell / Inspiron 17r
September 20, 2020 at 07:58:54
Specs: windows 10, 2.3/8
My computer is running very slowly; It takes 20-30 seconds for an icon to open after it has been clicked and many times I need to reclick the icon before it opens. I am using Windows 10 Home Version 1909. Would updating to Windows 10 Home Version 2004 solve the "slow" problem?

Thank you.
Brian W


See More: How to fix a very slow computer?


#1
September 20, 2020 at 08:53:48
What's your antivirus on this system ?
All your drivers are updated ?
Did you make a check system for errors ?
Did you have some files corrupted on your drives ?
So there are many reasons to go slowly !

message edited by Hackoo


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#2
September 20, 2020 at 08:58:26
And that series of laptops was spec'd for win-7 & 8; although Dell do included drivers for win-10... Nonetheless it may not ever be really "fast" - or is this slowness something that has started t appear/happen only very recently?

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#3
September 20, 2020 at 09:28:55
If your system had been running decently at one time & now it's running slowly, it's probably infected. Malware, spyware, viruses, etc. When's the last time you did a full system scan? Which AV program do you use? Do you run a cleaning program such as CCleaner-Slim? What about AdwCleaner & MalwareBytes? All are free. Overheating will also cause CPU throttling which will cause "slowness". When's the last time you blew the dust out of the cooling vents or heatsinks?

https://www.ccleaner.com/ccleaner/b...
https://www.malwarebytes.com/adwcle...
https://www.malwarebytes.com/premium/

Updating to Win10 2004 may not improve speed but I recommend doing it. Why have you put it off for so many months?


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Related Solutions

#4
September 20, 2020 at 13:16:09
Hackoo,

Thank you for your response. I am using Windows Security as my anti-virus as well as using Malawarebyte. All of the drivers are up-to-date. I ran DISM....restorehealth and sfc /scannow and both reported no problems. I also used ccleaner to "restore health."

Thanks again,
Brian w


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#5
September 20, 2020 at 13:17:45
trvir,

Thank you for your response. The computer was never very "fast" but recently it has become very slow.

Thanks again,
Brian W


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#6
September 20, 2020 at 13:22:57
riider,

Thank you for your response. I am using Windows security, ccleaner and Malwarebyte. I do a full system scan every week but that has not helped. I recently used compressed air to clean out the computer the best I could. I have not used AdwCleaner but will give it a try. I have not updated to Windows 2004 for no particular reason. Should I do a complete backup of all of my files before I do the update?

Thanks again,
Brian w


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#7
September 20, 2020 at 14:12:09
Whenever you decide to do anything major - be it an upgrade/update or whatever... first copy all critical data (stuff you wouldn't like to lose) off the system entirely. Ideally to an external HDD (or SSD) and if photos - the usual top of the list item - burn them to DVD as well.

Verify the external copies are truly accessible/readable as well, before proceeding with the updates/upgrades etc...; then store them safely.

If you're able to and happy to go inside the case a bit... try blowing compressed air around/over the cpu area; as often that can get a bit clogged with dust over time; especially on laptops.

Laptops are best used on a hard surface not a soft one; and ideally even elevated a wee bit above it to allow a better and freer flow of air in/out/though the case.

You might also look to see what is actually running most of the time - in the background and about which are unaware. Often stuff gets downloaded/installed along with required downloads and causes all manner of iritations. The cleaner apps usually find them - but not always.

Look in msconfig (https://tinyurl.com/y6n9wpsd) to see what's loaded up at boot up; and also services/processes etc. to see what's ticking away - and maybe using processor time...?

Incidentally how much RAM is installed?

message edited by trvlr


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#8
September 20, 2020 at 16:10:44
"I have not used AdwCleaner but will give it a try"
Copy & paste the scan results please Brian.
https://i.imgur.com/qERgl4y.gif

Curing Laptop/Notebook Overheating
https://www.youtube.com/watch?v=74a...
http://ubm.io/2hL95fv
http://ubm.io/2hL7SEZ
http://ubm.io/2hKLJGL
http://ubm.io/2hL8Vop
http://ubm.io/2hKbua7
Cleaning a Laptop/Notebook Computer
http://www.instructables.com/id/Ext...
http://www.techradar.com/news/mobil...

Specs for Dell Inspiron 17R
https://www.cnet.com/reviews/dell-i...

message edited by Johnw


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#9
September 20, 2020 at 17:02:30
ADWCleaner often finds what antiviruses miss (including Malwarebytes main program).

Always pop back and let us know the outcome - thanks


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#10
September 21, 2020 at 05:28:58
This batch file can give you an overview of running processes on your PC and startup items and Scheduled tasks and services list and generate a result report for analyse if there are or not a malware on your PC

Processes_Services_Tasks_Startup.bat


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#11
September 21, 2020 at 05:52:06
trvir,

Thank you for your response. I will back up important files on an external hard drive before I install Windows 2004. The computer had 8mg of RAM.

Thanks again.
Brian


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#12
September 21, 2020 at 05:53:41
Hackoo,

Thank you for your response. How do I install and use a batch file?

Thanks again,
Brian W


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#13
September 21, 2020 at 09:59:33
@Brian W
Just copy and paste the code into your Notepad or Notepad++ and save it on your desktop or where you want as Processes_Services_Tasks_Startup.bat and execute it by double click and wait for auto generate the report !

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#14
September 22, 2020 at 09:00:08
Also, check how much free space you have on your drive.

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#15
September 22, 2020 at 11:30:11
Johnw,

Thank you for your response. I tried cleaning the vents as well as possible as I did not open the case to do so. Here is the log file from AdwCleaner:

Malwarebytes AdwCleaner 8.0.7.0
# -------------------------------
# Build: 07-22-2020
# Database: 2020-07-20.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start: 09-22-2020
# Duration: 00:00:21
# OS: Windows 10 Home
# Scanned: 31837
# Detected: 22


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

Preinstalled.DellCommand|PowerManager Folder C:\Program Files\DELL\COMMANDPOWERMANAGER
Preinstalled.DellCommand|PowerManager Folder C:\ProgramData\DELL\COMMANDPOWERMANAGER
Preinstalled.DellCommand|PowerManager Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{18469ED8-8C36-4CF7-BD43-0FC9B1931AF8}
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\AUDIT
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SUPPORTASSISTAGENT
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\SUPPORTASSIST\CLIENT\TECHNICIANTOOLKIT
Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E9C2528E-E97A-4020-A2E0-A9857B987598}
Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E9C2528E-E97A-4020-A2E0-A9857B987598}
Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Dell SupportAssistAgent AutoUpdate
Preinstalled.DellSupportAssistAgent Task C:\Windows\System32\Tasks\DELL SUPPORTASSISTAGENT AUTOUPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{70E9F8CC-A23E-4C25-B292-C86C1821587C}
Preinstalled.SmartByte Folder C:\Program Files\RIVET NETWORKS
Preinstalled.SmartByte Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5A436C8B-F867-4015-A890-C9ECF342AFFD}
Preinstalled.SmartByte Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\SmartByte Telemetry
Preinstalled.SmartByte Task C:\Windows\System32\Tasks\SMARTBYTE TELEMETRY

Thanks again,
Brian W

Thanks aa


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#16
September 22, 2020 at 11:32:56
THX 1138,

Thank you for your response. The hard drive has 723 Gb of 916 Gb free.

Thanks again,
Brian W


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#17
September 22, 2020 at 11:51:34
Hackoo,

Thank you for your response. I tried the batch file and after 30 minutes nothing happened other than the file appeared to be in a loop. Please advise.

Thanks again,
Brian W


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#18
September 22, 2020 at 15:54:55
Thanks Brian for the Mode: Scan log.
Can I have the Mode: Clean log please.

message edited by Johnw


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#19
September 22, 2020 at 16:42:08
Johnw,

I do not understand what you want.

Brian W


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#20
September 22, 2020 at 16:51:24
When you hit Clean, it leaves a log.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan Now
Click on Quarantine for all it finds.
Reboot.
Please Copy & Paste the contents of that logfile with your next reply.
https://i.imgur.com/qERgl4y.gif

message edited by Johnw


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#21
September 22, 2020 at 19:00:38
Johnw,

Thank you for your response. Here is the log from Adwcleaner:

Malwarebytes AdwCleaner 8.0.7.0
# -------------------------------
# Build: 07-22-2020
# Database: 2020-07-20.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start: 09-22-2020
# Duration: 00:00:13
# OS: Windows 10 Home
# Scanned: 31837
# Detected: 22


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

Preinstalled.DellCommand|PowerManager Folder C:\Program Files\DELL\COMMANDPOWERMANAGER
Preinstalled.DellCommand|PowerManager Folder C:\ProgramData\DELL\COMMANDPOWERMANAGER
Preinstalled.DellCommand|PowerManager Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{18469ED8-8C36-4CF7-BD43-0FC9B1931AF8}
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\AUDIT
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SUPPORTASSISTAGENT
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\AGENT
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\PLUGIN
Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\SUPPORTASSIST\CLIENT\TECHNICIANTOOLKIT
Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E9C2528E-E97A-4020-A2E0-A9857B987598}
Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E9C2528E-E97A-4020-A2E0-A9857B987598}
Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Dell SupportAssistAgent AutoUpdate
Preinstalled.DellSupportAssistAgent Task C:\Windows\System32\Tasks\DELL SUPPORTASSISTAGENT AUTOUPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Folder C:\Program Files\DELL\UPDATE
Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATESERVICE
Preinstalled.DellUpdateforWindows10 Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{70E9F8CC-A23E-4C25-B292-C86C1821587C}
Preinstalled.SmartByte Folder C:\Program Files\RIVET NETWORKS
Preinstalled.SmartByte Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5A436C8B-F867-4015-A890-C9ECF342AFFD}
Preinstalled.SmartByte Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\SmartByte Telemetry
Preinstalled.SmartByte Task C:\Windows\System32\Tasks\SMARTBYTE TELEMETRY


AdwCleaner[S00].txt - [3785 octets] - [22/09/2020 14:25:47]
AdwCleaner[S01].txt - [3846 octets] - [22/09/2020 21:51:35]
AdwCleaner[S02].txt - [3907 octets] - [22/09/2020 21:53:45]


There were four items that could be quarantined; I did not do that because I am unsure if they would adversely affect the computer. There are

Preinstalled: DellCommand|PowerManager
Preinstalled: DellSupportAssistAgent
Preinstalled: DellUpdatefor Windows 10
Preinstalled: SmartByte

Thank again,
Brian W


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#22
September 22, 2020 at 19:10:57
Same log Brian, refer this SS.
https://s12.directupload.net/images...


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#23
September 23, 2020 at 06:44:59
Johnw,

Thank you for your response. I do not know how to configure Adwcleaner for "Mode: Clean."

Brian W


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#24
September 23, 2020 at 07:27:45
You don't have to configure anything Brian, just follow the instructions in my post #20

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#25
September 24, 2020 at 06:33:16
Johnw,

When I first ran Adwcleaner (please see Post #21), it flagged many preinstalled files some as possible quarantine items. Will quarantining those files negatively affect the operation of my computer?

Thank you.
Brian W


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#26
September 24, 2020 at 15:12:50
"Will quarantining those files negatively affect the operation of my computer?"
No Brian.

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#27
September 25, 2020 at 00:35:29
Have you set-up another user accounts? I'm asking this due to problem I was facing recently. My office PC was very slow and it was the slowest computer in the office. It had three user account including mine. After clearing all the iand installing Windows freshly..Everything was fine.I hope this information will be useful for you

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#28
September 25, 2020 at 10:28:51
Johnw,

Thank you for your response. Here is the logfile from AdwCleaner:

# -------------------------------
# Malwarebytes AdwCleaner 8.0.7.0
# -------------------------------
# Build: 07-22-2020
# Database: 2020-07-20.1 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 09-25-2020
# Duration: 00:00:07
# OS: Windows 10 Home
# Cleaned: 17
# Failed: 5


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

Deleted Preinstalled.DellCommand|PowerManager Folder C:\Program Files\DELL\COMMANDPOWERMANAGER
Deleted Preinstalled.DellCommand|PowerManager Folder C:\ProgramData\DELL\COMMANDPOWERMANAGER
Deleted Preinstalled.DellCommand|PowerManager Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{18469ED8-8C36-4CF7-BD43-0FC9B1931AF8}
Deleted Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\AUDIT
Deleted Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\AGENT
Deleted Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\DELL\SAREMEDIATION\PLUGIN
Deleted Preinstalled.DellSupportAssistAgent Folder C:\ProgramData\SUPPORTASSIST\CLIENT\TECHNICIANTOOLKIT
Deleted Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E9C2528E-E97A-4020-A2E0-A9857B987598}
Deleted Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E9C2528E-E97A-4020-A2E0-A9857B987598}
Deleted Preinstalled.DellSupportAssistAgent Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Dell SupportAssistAgent AutoUpdate
Deleted Preinstalled.DellSupportAssistAgent Task C:\Windows\System32\Tasks\DELL SUPPORTASSISTAGENT AUTOUPDATE
Deleted Preinstalled.DellUpdateforWindows10 Folder C:\Program Files\DELL\UPDATE
Deleted Preinstalled.DellUpdateforWindows10 Registry HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{70E9F8CC-A23E-4C25-B292-C86C1821587C}
Deleted Preinstalled.SmartByte Folder C:\Program Files\RIVET NETWORKS
Deleted Preinstalled.SmartByte Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5A436C8B-F867-4015-A890-C9ECF342AFFD}
Deleted Preinstalled.SmartByte Registry HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\SmartByte Telemetry
Deleted Preinstalled.SmartByte Task C:\Windows\System32\Tasks\SMARTBYTE TELEMETRY
Not Deleted Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\AGENT
Not Deleted Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SAREMEDIATION\PLUGIN
Not Deleted Preinstalled.DellSupportAssistAgent Folder C:\Program Files\DELL\SUPPORTASSISTAGENT
Not Deleted Preinstalled.DellUpdateforWindows10 Folder C:\Program Files (x86)\DELL\UPDATESERVICE
Not Deleted Preinstalled.DellUpdateforWindows10 Folder C:\ProgramData\DELL\UPDATESERVICE


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [3785 octets] - [23/09/2020 09:42:34]
AdwCleaner[S01].txt - [3846 octets] - [25/09/2020 13:16:14]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ##########


Thanks again for your help.
Brian W


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#29
September 25, 2020 at 10:30:27
SabrinaF,

Thank you for your response. I am considering a fresh install if other options do not work out.

Brian W


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#30
September 25, 2020 at 15:00:54
Is there any improvement?

Always pop back and let us know the outcome - thanks


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#31
September 25, 2020 at 15:29:44
Brian,

I've done fresh installs several times to fix various problems.
It takes me two or three days to get everything reinstalled,
but it was worthwhile.

I'm virtually certain that your problem is in software, not
hardware, and is not due to malware. Just some kind of
glitch.

-- Jeff, in Minneapolis


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#32
September 25, 2020 at 16:03:36
"I am considering a fresh install if other options do not work out"
Yep, process of elimination Brian.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using one of these. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
https://www.fileconvoy.com/
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif


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#33
September 25, 2020 at 20:26:12
Jeff,

Thank you for your comments. Would running tweaking.com help as you believe it is a software problem?

Brian W


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#34
September 26, 2020 at 00:00:16
I'm afraid I haven't got around to using tweaking.com yet.

-- Jeff, in Minneapolis


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#35
September 26, 2020 at 00:10:17
I’ve used it in the past - pre win-10 - with great success.

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#36
September 26, 2020 at 00:42:59
The best time to run tweaking.com, is after I have analyzed the comp with Farbar.

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#37
September 26, 2020 at 02:11:29
I agree completely. One step at a time

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#38
September 26, 2020 at 09:51:27
Johnw,

Thank you for your assistance. The files were uploaded to fileconvoy.
http://www.fileconvoy.com/dfl.php?i...

Brian W


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#39
September 26, 2020 at 17:47:31
Next step Brian.

Copy & Paste only the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
HKU\S-1-5-21-1178901980-3991159350-4224959439-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://dell17win10.msn.com/?pc=DCTE
HKU\S-1-5-21-1178901980-3991159350-4224959439-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://dell17win10.msn.com/?pc=DCTE
S3 dcpm-notify; "C:\Program Files\Dell\CommandPowerManager\NotifyService.exe" [X]

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#40
September 26, 2020 at 19:15:57
Johnw,

Please explain what the fix will do.

Thank you.
Brian W


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#41
September 26, 2020 at 20:48:44
Your system is running on HDD or SSD? You may consider migrating OS from HDD to SSD due to the outstanding feature of flash memory.
More solutions here: https://www.partitionwizard.com/par...

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#42
September 27, 2020 at 00:23:44
A slow hard disk drive could never cause slowdowns like
those described in the original post unless the drive is being
asked to do far, far more work than it should. If the drive is
saving the same file over and over again continuously until
the drive is full, that needs to be discovered and stopped,
not covered up by putting in a faster drive.

-- Jeff, in Minneapolis


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#43
September 27, 2020 at 07:04:30
Johnw,

Here is the fixlog.txt. Thank you for your help in resolving this issue,

Fix result of Farbar Recovery Scan Tool (x64) Version: 23-09-2020
Ran by Barbara (27-09-2020 09:53:46) Run:1
Running from C:\Users\barba\Desktop
Loaded Profiles: Barbara
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
emptytemp:
closeprocesses:
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
HKU\S-1-5-21-1178901980-3991159350-4224959439-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://dell17win10.msn.com/?pc=DCTE
HKU\S-1-5-21-1178901980-3991159350-4224959439-1001\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://dell17win10.msn.com/?pc=DCTE
S3 dcpm-notify; "C:\Program Files\Dell\CommandPowerManager\NotifyService.exe" [X]
*****************

Restore point was successfully created.
Processes closed successfully.
HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui => removed successfully
HKU\S-1-5-21-1178901980-3991159350-4224959439-1001\Software\Microsoft\Internet Explorer\Main\\"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157" => value restored successfully
HKU\S-1-5-21-1178901980-3991159350-4224959439-1001\Software\Microsoft\Internet Explorer\Main\\"Default_Page_URL"="http://go.microsoft.com/fwlink/?LinkId=69157" => value restored successfully
HKLM\System\CurrentControlSet\Services\dcpm-notify => removed successfully
dcpm-notify => service removed successfully

=========== EmptyTemp: ==========

BITS transfer queue => 10248192 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 19059865 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 2922346 B
Edge => 8149 B
Chrome => 140694 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 7516404 B
systemprofile32 => 7516404 B
LocalService => 7516404 B
NetworkService => 46053730 B
barba => 46710072 B

RecycleBin => 0 B
EmptyTemp: => 140.9 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 09:54:24 ====


Brian W


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#44
September 27, 2020 at 15:10:05
If the comp is still slow Brian, run Tweaking.com, either partial or full.

Here is how to do a full run, allow about 2 hrs for 1 full run.

Run Windows Repair in Safe mode
https://s12.directupload.net/images...

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
In Windows 10, go to Settings > Update & Security > Windows Defender, and turn off the “Real-time protection” option.
http://www.bleepingcomputer.com/for...
https://www.computerhope.com/issues...
https://www.wikihow.com/Disable-McAfee

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
https://www.softpedia.com/get/Tweak...
http://i1-win.softpedia-static.com/...
https://imgur.com/IvnLJlG
https://imgur.com/mFvvNRO
https://www.tweaking.com/
https://www.tweaking.com/content/pa...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/
How to use.
http://imgur.com/cCYM5qk
http://imgur.com/9pUd75D
http://imgur.com/ndNdiGy
http://imgur.com/HOARzgK
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya


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#45
September 27, 2020 at 15:20:03
Extract from your logs.
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: McAfee VirusScan (Enabled - Up to date) {8BCDACFA-D264-3528-5EF8-E94FD0BC1FBC}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: McAfee VirusScan (Enabled - Up to date) {30AC4D1E-F45E-3AA6-6448-D23DAB3B5501}
FW: McAfee Firewall (Enabled) {B3F62DDF-980B-3470-75A7-407A2E6F58C7}

Forgot, this is your next step. McAfee is not needed.

McAfee Consumer Products Removal tool
http://service.mcafee.com/FAQDocume...
https://www.softpedia.com/get/Tweak...
http://www.bleepingcomputer.com/dow...
McAfee trap with Adobe Flash Player?
https://i.imgur.com/GlZBgcG.gif

message edited by Johnw


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#46
September 27, 2020 at 16:18:48
Johnw,

Thank you for your assistance. I deleted McAffe by using the Products Removal Too.

Thanks again,
Brian W


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#47
September 27, 2020 at 16:22:18
If the comp is still slow, run Tweaking.com

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#48
September 27, 2020 at 16:23:27
Johnw,

Thank you once again for your help. I started Tweaking.com but did not continue. After booting in safe mode, the first step requires a power reset. The directions said to unplug the computer which I did and remove the battery and press the power button several times. My computer does not have a battery that I can remove and each time I pressed the button button the computer booted up. Please advise.

Thank you.
Brian


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#49
September 27, 2020 at 16:32:23
Going out for the day Brian, back in about 9hrs.

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#50
September 27, 2020 at 17:34:42
Brian,

The instructions for unplugging the computer and removing the
battery are for a laptop.

Still, saying that the computer booted each time you pressed the
power button implies that either you did not unplug it and leave it
unplugged while you pressed the power button, or that it _is_
running on a battery.

Which of those two possibilities is your situation?

-- Jeff, in Minneapolis


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#51
September 27, 2020 at 17:44:27
Jeff,

Thank you for your response. The battery is not removable in my laptop. I did unplug it and each time I pressed the power button while it was unplugged, the computer rebooted which indicated its running on the battery.

Brian W

message edited by Brian W


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#52
September 27, 2020 at 19:15:37
"The battery is not removable in my laptop."

Yes it is...(it'd be pretty useless if it wasn't)

Main battery:
https://m.youtube.com/watch?v=eWgdU...

CMOS battery replacement is dependent on the specific model number (not just 17r), but there should be plenty of videos to describe the process once you search for them...

"Channeling the spirit of jboy..."

message edited by T-R-A


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#53
September 27, 2020 at 19:28:24
T-R-A,

I am not trying to replace the CMOS battery. With a Dell 5770 laptop, the case must be opened and many components removed before the main battery is accessible. The issue of the battery came up when I was trying to use tweaking.com. Its step #1 was to do a power reset which I was unable to do because the battery could not be easily removed.

Thanks for your comment.
Brian W


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#54
September 27, 2020 at 19:34:02
Edit:

Brian answered my question in his last post.
I was asking for the model number.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#55
September 27, 2020 at 19:56:40
Looking at the Dell Inspiron 17 5000 Service Manual,
it does appear that you need to remove both the optical
drive and the base cover before you can disconnect the
battery. Several screws, but not a lot. Doable, but not
necessarily helpful in this case.

-- Jeff, in Minneapolis


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#56
September 27, 2020 at 20:15:18
Jeff,

Thank you for your response. The only reason I wanted to remove the battery was to do tweaking.com as its first step included removal of the battery. Can tweaking.com be done successfully without removing the battery?

Brian W


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#57
September 27, 2020 at 23:47:26
I’ve never had to remove the cmos battery when running tweaking.com. I don’t recall even seeing any references to it, let alone disabling or removing it.

Removing the actual (rechargeable) main battery is either a matter of simply detaching it from the main case housing (a couple of slide, locking clips); or worst case opening a panel or removing the base cover and disconnecting the battery - leaving it in place. Apple laptops are generally designed to require removing the base cover and simply disconnecting the battery, leaving it physically installed.


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#58
September 28, 2020 at 00:18:11
"Can tweaking.com be done successfully without removing the battery?"
You are the only who can answer that, you will never get anywhere, if you don't try.
Run Tweaking & if you get your speed back, you have had a win.

If needed.

how to remove the battery on a dell Inspiron 5770
https://is.gd/OZvWOn
https://www.youtube.com/watch?v=IhT...


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#59
September 28, 2020 at 00:20:02
"I don’t recall even seeing any references to it, let alone disabling or removing it"
https://s12.directupload.net/images...
https://s12.directupload.net/images...

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#60
September 28, 2020 at 06:03:29
trvir,

Thank you for your response. I was not going to remove the CMOS battery just the battery that powers the laptop when it is unplugged from a power source.

Brian W


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#61
September 28, 2020 at 07:06:17
Johnw,

Thank you for your assistance and comments. Step 1.2 in tweaking.com states "It is important that any way for the system to keep getting power is unplugged or unhooked." I can unplug the power cord but the computer will still run by the internal battery. Knowing this information, I don't know if it makes any sense to use tweaking.com.

Thanks again,
Brian W


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#62
September 28, 2020 at 09:17:27
Think about it...

Without a battery... no way you can boot the laptop and thus run tweaking.com...
So leave the main battery in place and boot when powered by that.

Don't connect the power/charging adapter.

I've run my tres elderly Acer Inspire (2005 model) on battery and used tweaking.com; and it (tweaking.com) did all it was meant to do.


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#63
September 28, 2020 at 09:58:24
trvlr, Brian,

You may have figured this all out by now, but I'll try to
clarify what seem to be some misunderstandings.

As Brian said, he was not trying to remove the CMOS
battery. The main battery is located under the optical drive
and the base cover, which need to be removed to access it.

The instructions for using tweaking.com say to remove the
laptop battery in order to do a full reset. It probably isn't
necessary to do a full reset. However, it looks like it isn't
all that difficult to remove the optical drive and base cover
and detach the battery, then put them back after the reset,
so I recommend to Brian that he do so if he feels up to it.
Otherwise, just skip the full reset.

It should make absolutely no difference whether the battery
or external power is used while running tweaking.com.

Obviously, though, one or the other must be used!

-- Jeff, in Minneapolis


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#64
September 28, 2020 at 11:15:46
Jeff,

Thank you for your response. I am going to use tweaking.com without the power reset. It’s my wife’s computer and if I screw up removing the battery and then replacing it, I’ll never hear the end of it.

Brian W


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#65
September 28, 2020 at 21:50:26
Perfect choice.

-- Jeff, still in Minneapolis


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#66
September 29, 2020 at 10:51:41
Jeff, Johnw et al,

Thank you for your assistance in resolving the problem. I ran tweaking.com twice and now the computer seems to be running much faster than when I first posted my issue.

Thanks again to all who assisted.
Brian W


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#67
September 29, 2020 at 16:42:54
Good news Brian, just to be thorough.

"I recently used compressed air to clean out the computer the best I could"
Make sure you blew out all the vents. There are inlet & exhaust. Laptop must be used on a firm flat surface to make sure the air intake is not obstructed.
https://s12.directupload.net/images...

message edited by Johnw


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#68
September 29, 2020 at 17:32:51
Johnw,

Thanks again for your dedication in resolving my issue. I will clean out the air vents on a regular basis.

Brian W


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#69
September 29, 2020 at 17:41:29
Here is how a USER got the problems shown in your AdwCleaner, Farbar & MalwareBytes logs. No AV would have prevented USER error. Go to any Malware forum & no matter what AV they have installed, they got infected.

As you can see from your logs, you had a lot of stuff installed, that you do not know, how it got installed.
A lot of programs, now give you the choice to install toolbars & other during the install. Either uncheck these items during install, or use Custom install. No more click, click during an install, you have to read after each click.

Or, Use Unchecky to help prevent these third party installs. Nothing is perfect, the badies are always ahead of the goodies, so be vigilant.
https://www.softpedia.com/get/Syste...
http://www.freewarefiles.com/Unchec...
http://unchecky.com/
A reliable application that aims to protect your computer against third-party components often offered during software installations.


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#70
September 29, 2020 at 18:02:10
Johnw,

I’m going to install Unchecky on my computer as you suggested. I read the logs but didn’t really understand them; is there a source I can access that will explain the logs, in general?

Thanks again,
Brian W


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#71
September 29, 2020 at 18:30:02
"Im going to install Unchecky on my computer"
Good move.

"is there a source I can access that will explain the logs"
No magic Brian, I Google everything.


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#72
September 29, 2020 at 19:04:37
Johnw,

Thanks again for your assistance.

Brian W

message edited by Brian W


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#73
October 2, 2020 at 08:28:38
Johnw,

Something strange is now happening with the computer. Before the repairs were made, I used a PIN to log on. Now, in order to log on I need to enter my Microsoft password. I went to sign-in options and it said "Your PIN is all set up to sign in to Windows, aps and services." However, each time I try to log on, I need my Microsoft password. Please advise.

Thank you.
Brian W

message edited by Brian W


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#74
October 2, 2020 at 15:52:49
I have never used a Pin or MS account Brian. I would remove them, you can always add later if you want to.
These links appear reasonably easy to understand. You end up with a local account.
How to Remove PIN from your Account in Windows 10
https://www.tenforums.com/tutorials...
https://www.windowscentral.com/how-...

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#75
October 2, 2020 at 17:42:12
Johnw,

Thank you for your response. I’m going to remove the PIN requirement for the log-on.

Thanks again for all of your help.

Brian W


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#76
October 3, 2020 at 05:44:28
When you are using your computer there will be several times it will look as if you MUST have a MS account in order to proceed. If you don't want one "resist it" - there is VERY OFTEN a way around it, although it is not always immediately obvious.

Always pop back and let us know the outcome - thanks


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#77
October 5, 2020 at 09:14:24
Derek,

Thank you for your response. I was able to reset the PIN without too much difficulty.

Thanks again,
Brian W


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#78
October 9, 2020 at 07:17:22
Make sure that your computer does not have a virus or malware. Run a scan with
a registered antivirus to detect any virus. Also, clean up your computer from junk files
and cache. You can do it with the help of CCleaner.

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#79
October 9, 2020 at 15:58:30
Naheed

See response #3 - the AVs there are widely recommended on these boards.

Always pop back and let us know the outcome - thanks


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