how to change download options?

March 19, 2017 at 07:52:05
Specs: Windows 64
After installing Adobe Acrobat Reader DC my files keep downloading and I have to keep trying to close it to make it stop. When I try to open the file it downloads again. Why and how to I make it stop? I tried uninstalling with no luck.

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#1
March 19, 2017 at 12:31:24
Set the downloads to Save as a file rather than Run. Then delete the downloaded file. Maybe something glitched.

Always pop back and let us know the outcome - thanks


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#2
March 19, 2017 at 20:03:15
Where did you installing this program? Try to enter the local C and find the installation to delete it fully. And did you use some tool to care/clean your computer. Try to use Advanced system care, it will help you to remove all the Adobe Acrobat Reader DC clearly.

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#3
March 20, 2017 at 06:39:54
Re #2
Make sure you do the proper Adobe uninstall in "Control Panel > Programs and features" before picking off any remnants otherwise you could screw things up.

"I tried uninstalling with no luck"
What do you mean by 'with no luck'. Do you mean it wouldn't uninstall or what?

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
March 20, 2017 at 18:54:41
Hi Derek,

I think the no luck is he doing in control panel, so I recommend him to delete it directly.


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#5
March 22, 2017 at 10:45:17
Hi,
Thanks for responding! I did try to delete it from Control Panel and the problem still existed. How do you do it directly? Also I'm not sure now that the problem is caused by that program. It seems the downloads are coming from Chrome. Is that possible? I tried to open a downloaded file without the AdobeAR and it started downloading mutli times and would not stop until i closed Chrome. I uninstalled it and reinstalled with the same results. I used e for my browser and files opened and downloaded fine. Out of my pay grade!???

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#6
March 22, 2017 at 11:10:47
I have a laptop running the same windows 10. I didn't install the AAR on it and I have no problem with DL files ,so that means it is the reader ..??
I have had someone use my All in One desktop lately , could something have got changed to cause the problem? I tried to do a restore point but it says I can't because I have had an update in the past 10 days.
I share all my files between computers.
Can I fix it using the laptop for programs and files?

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#7
March 22, 2017 at 13:19:43
It's all a bit confusing.

1. What sort of files are you downloading? Obviously not all of them require Adobe Reader (which is mainly for pdf files).

2. What browser are you using when you try to download them? If it is in Chrome try the same download in another browser which will help tell us whether it is a Chrome issue or not.

3. If possible run this program and let us know if it helps:
AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button. Keep the log.

Always pop back and let us know the outcome - thanks


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#8
March 22, 2017 at 13:37:46
It looks like you need to put a bit more effort into observing
and carefully describing the behavior before anyone will have
enough information to determine exactly what is happening.

-- Jeff, in Minneapolis


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#9
March 24, 2017 at 04:02:43
Derek thank you for your help and patience with my less than descriptive posts.
I have installed the AdwCleaner from your link above and it removed several files that were not needed. I changed the program used to open downloads from Chrome to ee or in some cases to reader, that seems to have solved the issue at least for now. I am not computer savvy just know a little to get by so I apologize for the lack of info posted.

Grateful for the help!
Betty1234


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#10
March 24, 2017 at 05:22:16
Glad to hear it seems better and thanks for letting us know. If you want to mark this post as Solved then just choose a Best Answer and that will do it.

Always pop back and let us know the outcome - thanks


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