how do I restore my system

February 5, 2019 at 02:52:47
Specs: Windows 64
system restore wont work, gets stuck, had to reboot after 3 hours, now wont let me restart it or undo what it is supposed to have done


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#1
February 5, 2019 at 03:13:40
"now wont let me restart"
Do you mean into Windows?

What version of Windows?



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#2
February 5, 2019 at 03:38:49
Cannot restart System restore, or finish it. My desktop has gone haywire, icons have gone and the start menu has scattered itself over the desktop.

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#3
February 5, 2019 at 03:46:38
You have not answered my What version of Windows? question.

message edited by Johnw


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Related Solutions

#4
February 5, 2019 at 03:49:41
Sorry, Windows 10, HP all in one, only had it 2 months

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#5
February 5, 2019 at 03:54:04
Ok, have start somewhere, lets hope we can get further than last time.

Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Step 1: Run AdwCleaner
https://www.softpedia.com/get/Antiv...
https://www.bleepingcomputer.com/do...
https://www.malwarebytes.com/adwcle...
https://toolslib.net/downloads/view...
Tutorial if needed.
https://adwcleaner-download.com/how...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
https://i.imgur.com/r3PoAEG.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
https://www.softpedia.com/get/Antiv...
https://www.freewarefiles.com/Malwa...
https://www.freewarefiles.com/scree...
https://www.malwarebytes.org/downlo...
Forum
https://www.malwarebytes.org/forums/
After the Free trial, I choose this.
https://fs5.directupload.net/images...
You then get this screen.
https://fs5.directupload.net/images...
Or,
Deactivate Malwarebytes for Windows Premium Trial
https://support.malwarebytes.com/do...
At the end of a scan, you will get something like this.
https://fs5.directupload.net/images...
https://fs5.directupload.net/images...
https://fs5.directupload.net/images...
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


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#6
February 5, 2019 at 04:54:17
Remember that a restore routine - as in reset the system to as delivered, as new... means that all your personal files will likely be lost in the process. SO... first - take steps to save those important files to eternal storage... Ideally an external hard drive - and if possible DVD as well; at least duplicate photos to DVD as well as hard drive, as so often they are the most critical items...

Then set about the restore routine...

Regardless of situation now, always wise(r) to have personal files, photos etc too, copied to a second and safe storage system; just in-case something goes awry. amiss with the main system...

Meanwhile stick with Johnw"s steps, process to see if things can be resolved without the drastic restore routine...

Then having resolved your current situation, make those duplicates to external storage as mentioned just above; and keep them up to date.

Note I've amended my test here - change is in italics - to correct a mistype...

However... I'm inclined to agree a little wth riider; as this is a new system use the warranty to get the problem resolved. As in take it back to be vendor(s) and ask them to fix it; being aware of possible loss of any personal files when they do - unless you can persuade "them" to attempt to preserve data/personal files first and then restore them back to the system once it's working OK.

message edited by trvlr


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#7
February 5, 2019 at 05:03:44
"HP all in one, only had it 2 months"

Take it back & get a real computer.


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#8
February 5, 2019 at 09:15:39
I really just wanted to restore it to a couple of days ago, not to factory settings. I still do not know how things suddenly changed.

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#9
February 5, 2019 at 13:23:32
Do you have any restore points set - from say 3 days prior to the problem arriving?

Win-10 seems to have all sorts of irritations; frequently aa consequence of any given "update"...

This a BT (UK phone company) how to which maybe worth to read - completely... It may provide you with a solution?

http://tinyurl.com/y7thsl5m


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#10
February 12, 2019 at 03:50:00
I reset my pc back to basic settings, its fine now, I think it was caused by a sneaky update, thank you for all your answers.

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