How do I resolve a BSOD on Windows 10 when accesed via rdp?

June 9, 2017 at 13:02:59
Specs: Windows 10
How do I resolve a BSOD on Windows 10 when accesed via rdp? The machine does not blue screen any other time except when I RDP the machine and upon review of the minidump file it looks to be related to a cdd.dll (canonical display driver) that is used when accessing the workstation via RDP. I've tried running system file checker but this didn't make any difference.
Before I discovered this clue, I ran full thorough hardware diagnostics and all passed.


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#1
June 9, 2017 at 14:22:37
Download the newest drivers for your video card and see if that resolves the issue.

Doing the best I can here... And remember, there's always more than one path to success. :)


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#2
June 9, 2017 at 22:26:10
Just throwing this out there, not sure if it's relevant or not but if Jennifer's suggestion doesn't work, try running both computers at the same resolution.

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#3
June 12, 2017 at 08:41:26
I actually tried different video drivers at one point already and they didn't help. I just tried to update drivers again in Windows but have the most current driver. When remoting it seems like a special driver gets used and that seems to be what is giving me trouble.


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Related Solutions

#4
June 12, 2017 at 08:48:48
Well yeah, it's the RDP driver. RDP has its own sound driver, its own display driver, and its own HID driver.

I'd like to see the crash dump file from the BSOD, but you should also open a command prompt as administrator, and run the following:

dism /online /cleanup-image /restorehealth
sfc /scannow

You should probably reboot after running those two commands.

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#5
June 12, 2017 at 19:35:41
I did the sfc /scannow previously but I'll give that other option and sfc another try tomorrow and report back. Can I upload a crash dump here? I haven't been to this site in years but decided to give it a try. This ones been stumping me for awhile.

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#6
June 12, 2017 at 19:53:31
You'll have to upload it to some site and share the link. If you're on Win10, you probably have a One Drive account, and you can get file share links from there: https://www.howtogeek.com/233339/ho...

Also, make sure to run DISM before SFC. DISM is responsible for the repository that SFC uses when it's checking your system.

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message edited by Razor2.3


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#7
June 22, 2017 at 11:21:57
I read about DISM after you mentioned it Razor and actually tried all three DISM commands in succession and then SFC and the issue remains when I remote via RDP to the machine, I get a BSOD referencing cdd.dll but the computer is stable and fully functional all other times.

It looks like the firewall here at work makes one drive not function correctly so I'm trying to come up with a work around for that to share out the BSOD file.


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#8
June 22, 2017 at 11:22:56
@THX, I believe the video resolution was exactly the same.

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#9
June 22, 2017 at 11:56:59
If you're working at a place with a professional grade firewall, you're also probably working at a place with a professional grade IT department. Maybe you should get them to look at it?

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#10
June 22, 2017 at 12:00:49
I actually work for the IT department but have been stumped on this issue with my laptop for over a month.

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#11
June 22, 2017 at 12:14:47
In that case, don't you have a standard laptop image you could apply to the laptop? Reimage, reinstall your software, copy over your profile, move on with your life. Bam, done in half a day.

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#12
July 11, 2017 at 08:19:37
I'm looking for other suggestions still as reimaging the laptop isn't a good solution in my eyes. Everything works fine except being able to RDP my machine. It takes a long time to reinstall all the needed software so still looking for other ideas.

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#13
July 11, 2017 at 08:53:06
Still willing to look at the crash dumps. I'd also like to see the output of the DISM and SFC commands, and the relevant logs.

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#14
July 11, 2017 at 19:51:35
Just for giggles, try a different RDP program such as Real VNC. You can download the home version for free just to try it out. We use it at work all the time and it works great.

https://www.realvnc.com

message edited by THX 1138


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