How do I get the free Windows 10 files off my computer?

August 12, 2016 at 10:10:27
Specs: Windows 64
my computer has no desktop or screen now. even with a forced shutdown cause there are no start buttons or anything now. It still comes up blank. I'm using a different computer now to find a way to remove windows 10

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#1
August 12, 2016 at 11:28:10
What is the make and model?

Did it arrive with an earlier OS installed?

How long has it been installed if an upgrade?

Any error messages?

Have you tried to boot into safe-mode?

Are there any files (personal stuff) on the hard drive you liked to save?


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#2
August 12, 2016 at 11:38:23
It's an acer and windows 7. Downloaded the free windows 10 at the end of the month Was working slow so I restarted a few times. Started working ok until today it just went blank.

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#3
August 12, 2016 at 13:21:53
It's an Acer - the model number might be useful; unless it's top secret...

Safe-mode?

Do you hear it spin up at all; do any indicators lights show/flash; and beeps?

Critical/valyable personal files on the system?


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