Solved How do I get my ethernet connection on laptop to be stabe?

Hewlett-packard / E1x77ua#abl
November 25, 2017 at 08:38:57
Specs: Microsoft Windows 10 home, AMD A10-5750M
The Ethernet port shows it get a connection and under the details it does get assigned an IP from the router, but there is no network access. I have reset the adapter and also tried resetting/updating the driver. With this issue happening I tired a USB to Ethernet adapter, but it is having the same issue. Different IP assigned, tried resetting the adapter and driver. The only thing that is different is when i'm using to the USB to Ethernet device, the adapter on the network connection page will occasionally reset itself a bunch of times. The USB to Ethernet device works on my other computers w/o issue.

Johnathan Hall


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✔ Best Answer
November 25, 2017 at 20:34:51
Also try downloading and installing the latest Chipset and network drivers from system manufacture site.

You have to be a little bit crazy to keep you from going insane.



#1
November 25, 2017 at 08:43:20
Just curious, but have you tried a new cable?

"Channeling the spirit of jboy..."


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#2
November 25, 2017 at 10:11:46
Have you tried powering off the router for about half a minute?

Always pop back and let us know the outcome - thanks


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#3
November 25, 2017 at 10:46:59
I've tired multiple different cables and even different locations. Same thing happens at work.

Johnathan Hall


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#4
November 25, 2017 at 10:57:25
Why are you using a USB adapter? Stick with ethernet ports & ethernet cables. Is there a network icon in the notification area? Did you right click on it & then click Troubleshoot?

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#5
November 25, 2017 at 16:01:01
I tired the troubleshoot with the ethernet port rather than the usb-ethernet adapter and it simply just reset the ethernet adapter and didn't fix the issue. It said the ethernet adapter had an invalid ip one time and another was could not reach default gateway. Multiple cables, different ports on the router, and even tired a static ip from the router side and computer side. Still no luck. Wireless works fine but it is pretty spotty.

Johnathan Hall


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#6
November 25, 2017 at 17:33:52
Random suggestions from someone not going to dig too far into this issue:
- Try disabling Wifi. Ideally using whatever keyboard button combination your machine uses.
- Kill any third party network service.
- Reset the TCP/IP stack: https://iihelp.iinet.net.au/Resetti...
- Disable any third party firewall.
- Verify your system isn't infected with malware.

How To Ask Questions The Smart Way


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#7
November 25, 2017 at 20:34:51
✔ Best Answer
Also try downloading and installing the latest Chipset and network drivers from system manufacture site.

You have to be a little bit crazy to keep you from going insane.


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#8
November 26, 2017 at 10:02:36
Can you take your laptop over to a friend's house and try it on their router? That will at least let you know if it's a router, ISP, or laptop issue.

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#9
November 30, 2017 at 10:10:28
It was a Chipset driver issue. I updated them and the USB-ethernet adapter started working. I think the main Ethernet port on the laptop may have a physical issue. Occasionally when i plug the cable in it isn't registered but can be fix if i adjust it to the right spot. I'll switch it for a new one if i feel like doing a project but for now I'm just glad to have a stable connection again. Thanks for the help.

Johnathan Hall


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#10
November 30, 2017 at 20:26:20
You are quite welcome.

You have to be a little bit crazy to keep you from going insane.


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