Solved How do I get my computer to work after it stopped working?

February 21, 2019 at 13:55:55
Specs: Windows 10, 2.66 ghz
I bought a refurbished Dell computer in February 2018. The computer worked fine until I turned it on a few days ago, although I hadn't used it since December of 2018. Now, the computer gives me a message that Windows needs to be activated. However, I can't do that because the computer won't connect to the internet. I use a wireless adapter plugged into a USB port for internet access. That device is working fine and shows it's connected to the router but from the computer to the internet, there is no connection. I even tried plugging an ethernet cord directly into the computer for a wired internet connection, and it will not connect. The computer was a Windows 7 device that was upgraded to Windows 10 (which means, from research, I believe that it shouldn't need to be reactivated). I don't know how to resolve this.

See More: How do I get my computer to work after it stopped working?

Reply ↓  Report •

✔ Best Answer
February 24, 2019 at 04:32:17
Next step, if my troubleshooter procedure didn't work.

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Run Windows Repair

http://www.softpedia.com/get/Tweak/...
http://i1-win.softpedia-static.com/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/

Do Step 1, this is very important > Do a Proper Power Reset First!
Right click on the exe & click on > Run as administrator.
http://imgur.com/IvnLJlG
http://imgur.com/mFvvNRO

Then go straight to Repairs. Uncheck everything except > 01, 02, 03.
Reboot when finished.
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya

message edited by Johnw



#1
February 21, 2019 at 14:47:19
"I believe that it shouldn't need to be reactivated"
Correct.

Using a good computer, upload a screenshot of Device Manager of the faulty comp. No need to expand the Devices.

Upload to directupload.net ( http://en.directupload.net/ ) . No account needed. Give us the link/links please.

message edited by Johnw


Reply ↓  Report •

#2
February 21, 2019 at 19:02:21
Couple of long shots that unstick things at odd times:

If you can get to "Restart" in Windows, try it. This clears settings better than shutting down and starting up again in Win 10,

An even longer shot:
Turn off computer and unplug power. If it's a laptop remove the battery. Now hold the Power Off button down for about 20 seconds which will discharge the motherboard components. You might be lucky.

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

#3
February 21, 2019 at 20:19:56
Thanks. I won't get to it for a couple of days. Too much going on right now. I'll upload as soon as i can. I appreciate it!

Reply ↓  Report •

Related Solutions

#4
February 23, 2019 at 20:16:41
John, here is the link to the screen shot of the Device Manager on the faulty computer: https://www.directupload.net/file/d...


Derek, your suggestions did not work. When I tried to run the connection troubleshooter, I get a message that the Diagnostics Policy Service is not running. That is required to run the troubleshooter. I went into the Services menu and into Diagnostics Policy Service, tried to start it from there. Another message comes up that says, "Windows could not start the Diagnostic Policy Service on Local Computer. Error 5: Access is Denied."


Reply ↓  Report •

#5
February 23, 2019 at 21:21:09
Thanks, process of elimination now, to find what changed your settings.

Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Step 1: Run AdwCleaner
https://www.softpedia.com/get/Antiv...
https://www.bleepingcomputer.com/do...
https://www.malwarebytes.com/adwcle...
https://toolslib.net/downloads/view...
Tutorial if needed.
https://adwcleaner-download.com/how...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
https://i.imgur.com/r3PoAEG.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
https://www.softpedia.com/get/Antiv...
https://www.freewarefiles.com/Malwa...
https://www.freewarefiles.com/scree...
https://www.malwarebytes.org/downlo...
Forum
https://www.malwarebytes.org/forums/
After the Free trial, I choose this.
https://fs5.directupload.net/images...
You then get this screen.
https://fs5.directupload.net/images...
Or,
Deactivate Malwarebytes for Windows Premium Trial
https://support.malwarebytes.com/do...
At the end of a scan, you will get something like this.
https://fs5.directupload.net/images...
https://fs5.directupload.net/images...
https://fs5.directupload.net/images...
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


Reply ↓  Report •

#6
February 23, 2019 at 21:53:51
Thanks, johnw. Below are the results:

AdwCleaner:

# -------------------------------
# Malwarebytes AdwCleaner 7.2.7.0
# -------------------------------
# Build: 01-30-2019
# Database: 2019-01-25.2 (Local)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 02-23-2019
# Duration: 00:00:01
# OS: Windows 10 Pro
# Cleaned: 1
# Failed: 0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

Deleted Softonic EN

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1259 octets] - [23/02/2019 22:39:57]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########


Malwarebytes:

-Log Details-
Scan Date: 2/23/19
Scan Time: 10:47 PM
Log File: ab331308-37f7-11e9-8ab7-c81f6610c45d.json

-Software Information-
Version: 3.7.1.2839
Components Version: 1.0.538
Update Package Version: 1.0.9406
License: Free

-System Information-
OS: Windows 10 (Build 17134.407)
CPU: x64
File System: NTFS
User: DESKTOP-DET0TG2\Owner

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 261097
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 2 min, 57 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

message edited by tcbarnard70


Reply ↓  Report •

#7
February 23, 2019 at 22:34:44
Got to go offline now, back in about 5 hours.

Next step, run your Network Adapter troubleshooter.

To use the Network Adapter troubleshooter, use these steps:

1: Open Settings.

2: Click on Update & Security.

3: Click on Troubleshoot.

4: Select the Network Adapter option.

5: Click the Run the troubleshooter button.

6: Select the network adapter you want to fix


Reply ↓  Report •

#8
February 24, 2019 at 04:32:17
✔ Best Answer
Next step, if my troubleshooter procedure didn't work.

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Run Windows Repair

http://www.softpedia.com/get/Tweak/...
http://i1-win.softpedia-static.com/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Windows Repair (All In One) Tips (3) Run the repairs twice! (Run repairs, reboot, run repairs in Safe mode with Networking again)
http://www.tweaking.com/articles/pa...
https://i.imgur.com/iEkCjsv.gif
Forum
http://www.tweaking.com/forums/

Do Step 1, this is very important > Do a Proper Power Reset First!
Right click on the exe & click on > Run as administrator.
http://imgur.com/IvnLJlG
http://imgur.com/mFvvNRO

Then go straight to Repairs. Uncheck everything except > 01, 02, 03.
Reboot when finished.
http://imgur.com/bBmJ2WM
http://imgur.com/BQhu2Ya

message edited by Johnw


Reply ↓  Report •

#9
February 25, 2019 at 14:52:57
I tried running the network adapter troubleshooter. A window popped up to say "The Diagnostics Policy Service is not running."

I'm going to try the steps in your other post now and will update later.


Reply ↓  Report •

#10
February 25, 2019 at 15:01:29
Tweaking.com repair is best run in Safe Mode right after restarting the machine. I generally recommend doing all of the pre-scans that they recommend at the beginning though it takes time. I have used it to repair non-functioning Print Spooler, Windows Update, and other issues.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#11
February 25, 2019 at 15:42:04
It worked! Running the Windows Repair tool from Tweaking.com worked and I now have internet access again. I only had to run the repair tool once and it worked. Thank you so very much for your help, johnw, Derek, and Fingers.


Reply ↓  Report •

#12
February 25, 2019 at 16:23:54
"It worked! Running the Windows Repair tool from Tweaking.com worked"
Woo hoo, good news.

Reply ↓  Report •

Ask Question