How do i do fix keyboard keys cont, shift alt not working

July 6, 2020 at 11:54:25
Specs: WIN10, i3-4005U /4GB
I COMPLAIN MY OFFICE IT STAFF FOR NOT WORKING OF KEYBOARD KEYS CONT, ALT ADN SHIFT KEYS. EXCEPT ALL KEYS ARE WORKING.
MY IT STAFF SAID THAT YOUR KEYBOARD IS WORKING ON OTHER LAPTOPS BUT NOT ON YOUR LAPTOP. FINALLY THEY SAID THAT WINDOWS WILL BE REINSTALLED.
OH MY GOD. I SAID WHY ITS LENGTHY PROCESS.
MY LAPTOP HP PROBOOK 440 G4

I DONT WANT TO DO IT. PLEASE HELP ME WHAT IS THE MATTER. IF THIS FIX IS WINDOWS. THEN YOU GUYS CAN HELP ME TO FIX WITHOUT WIN INSTALLATION.
PLEASE.


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#1
July 6, 2020 at 12:32:19
Two things to start with.

Please don’t use all capitals, as it makes reading your post harder (and is considered to be shouting). Use capital letters only where appropriate.

Have you tried plugging in an external keyboard (usb connection) to see if that does what the on board keyboard does, shows the same problems.


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#2
July 6, 2020 at 14:33:31
My question is sort of the opposite. When you say...

> MY IT STAFF SAID THAT YOUR KEYBOARD IS WORKING
> ON OTHER LAPTOPS BUT NOT ON YOUR LAPTOP.

Do you mean they plugged the keyboard you have been
using into another laptop to test it? Or what did you mean?

-- Jeff, in Minneapolis


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#3
July 6, 2020 at 22:41:06
yes sir.
my office IT services says me that after unplug your keyboard from your laptop we installed it in another laptop and it is working fine with other laptop.
finally they said that your operating system windows10 is malfunctioning..
it should be reinstall.

my question to you guys. if this is really windows problem and keyboard is working fine with other laptop then please support me to figure out the problem.


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#4
July 7, 2020 at 00:22:05
Again, test your laptop with an external keyboard.

If problem persist, is still there then it “may” indeed be a windows issue.

Before going for a re-installation of Windows, there is a free utility which “may” resolve the problem.

https://www.tweaking.com/

There is a free version and it’s been used very safely and successfully by many here.

Perhaps that ought t be tried before a re-installation?


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#5
July 13, 2020 at 14:16:40
there is no issue with external keyboard.
its working fine.all keys working fine.

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#6
July 13, 2020 at 14:38:56
When the IT support say they tested your keyboard on another laptop... how did they do that?

Laptop keyboards are “permanently” installed, and to remove one and use on another laptop isn’t exactly a simple job. Did IT support actually remove the keyboard and install it into another?


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#7
July 13, 2020 at 18:52:29
I agree with what trvlr just said: Removing the keyboard
from a laptop takes quite a lot of time and effort. Removing the
keyboards from two laptops, installing one of the keyboards in the
other laptop to test it, then removing it again and re-installing it in
the original laptop is absurd.

Given the symptom that the ctrl, alt, and shift keys aren't working,
it is far more likely that there is a problem with the keyboard than
with Windows. If an external keyboard works fine, then it is pretty
much proved that the problem is with the built-in keyboard.

-- Jeff, in Minneapolis


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#8
July 13, 2020 at 23:06:20
yes this is my point.JEFF.
initially, my IT STAFF claim and supplier changed new keyboard.but same issue.

i will check it again on your idea.
you are kind. thanks for reply sir.


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#9
July 13, 2020 at 23:13:47
sir.
below is reply.
1 Keyboard claim to supplier.
2 supplier arrived with new keyboard.
3 they remove old keyboard from laptop
4 install new keyboard.
5 when i checked shift alt cont keys not working.
6 Informed my IT STAFF.
7 they checked it.
8 then. my IT staff remove keyboard from laptop and tried on another same model laptop
9 according to them. keyboard working fine.
10 then they said my laptop windows issue.
11 when I plug external it works ok.
12 I asked . if windows problem why external keyboard is working ok.
13 they do not have answer. but says windows issue.
14 if windows issue. then you guys help me to remove bug.

please.


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#10
July 14, 2020 at 01:42:59
Try running the tweaking.com utility - it's free to use.

If there are any issues with windows likely that utility will find/fix it.

I'm not inclined to think this is a windows issue; rather a problem within the laptop itself. Possibly a motherboard issue and/or even the connector cable for the keyboard to motherboard?

If this laptop is under warranty...(?) then request that supplier resolves the problem - by providing a new replacement laptop?

At this stage I'd be inclined to first safeguard "all" personal files etc.; copy them to an external hard drive and if there are photos involved (usually the most valued items on a computer) copy them to DVD as well.

Then whatever steps are required to resolve this matter at least your personal files etc. are safe elsewhere?

A long shot is to use hp support diagnostics and let it check for possible software issues (drivers etc,):

This is the hp support area for your model laptop:

https://support.hp.com/us-en/driver...

message edited by trvlr


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#11
July 14, 2020 at 09:54:15
Thanks TLVLR for value able suggestions.
Actually laptop is under control of our IT team.
I can only request them.
as they already intimate me to re-install windows. so it is difficult they try motherbaord or ribbon fixing.

further, i cant use tweaking.com utility due to admin rights.
i will check drivers update and let you know soon.

thanks dear.


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#12
July 14, 2020 at 15:04:43
There's something not quite right here... - or at least with your situation as you appear to describe it...

Is this "your" laptop or one provided by your company (the people for whom you work)? If it's a company laptop then any decent IT support group would simply issue you with another laptop and fix the one you have.

Prior to doing the swap they would safeguard (as in copy) all your personal data on the current laptop to external storage; and then allow you copy that to the new/replacement laptop. Equally it may be that your personal storage is on the company lan/servers; and thus still ought to be accessible via any replacement laptop.

And the IT department ought to be able either to allow you to run tweaking.com utility (give you temporary privileges) ; or know how to repair (as in re-install) win-10 - without losing your date and most of the settings on the current installation. And also know how to check if there is a corrupt driver or dll problem with the current laptop's win-10 installation. From what you say it does seem a little odd the way they are going about it all.

Also as they seem to have had supplier support already it seems that the laptop is either under warranty or some form of extended maintenance programme; and if so then again a replacement laptop - ready to go ought to be the logical solution.

None of the above is beyond the ken or remit of any properly organised IT support service.

Here are few links to a repair installation procedure for win-10; and again the IT department ought to be able to follow that - if they're really certain that the installation is indeed fault. And it ought not to take very long either?

Before going the repair routine - again they would safeguard any data on the system as is - first!.

https://www.tenforums.com/tutorials...

This link shows "all" the various options for resolving a faulty win-10 system,; including fault detection and a repair installation... and other similar solutions...

https://www.laptopmag.com/articles/...


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#13
July 14, 2020 at 17:40:54
Again I'm going to amplify something trvlr said:

If the problem isn't in the keyboard itself, it is most likely in
the connectors or possibly in a keyboard controller on the
motherboard.

But it could be that the Windows driver which reads the
keyboard is corrupted. Even a single bit error might cause the
shift keys to not be read. If this is the problem, you should be
able to test for it fairly decisively by starting the computer but
not starting Windows. Either go into the BIOS setup program
or boot the computer from a bootable disk or flash drive.
When you get to a place where you can type something and
see the results on the screen, you should be able to determine
whether the shift keys work when Windows isn't running.

If the shift keys work when Windows is not running, but do not
work when it is running, then replacing the keyboard driver most
likely will fix it.

You can go into the Control Panel, open Device Manager, find
Keyboards in the list of devices, open that, and you should get
a dialog box named Standard PS/2 Keyboard Properties. Open
the Driver tab. Click the Uninstall button. After the driver has
been uninstalled, restart the computer. Windows should find
the driver in its storage place and re-install it.

I have never done this. But it should work.

-- Jeff, in Minneapolis


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