how do i correct connectivity problems

Derek December 9, 2016 at 09:14:43

Have you done a speed check on your network? This one works well: http://www.speedtest.net/ If it is below par it would be worth taking it up with your server. Always pop back and let us know the outcome - thanks

tried speedtest - wanted me to buy something and then appeared to get stuck on preparing for test John

tried again - download speed 10.91 upload speed 2.21 John

Derek December 9, 2016 at 10:45:52

I think it would be worth checking for any obvious malware. These two freebies often unearth things that antivirus programs miss - please run in the order given: AdwCleaner: https://toolslib.net/downloads/view... (blue "Download Now" button on right). Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button. MalwareBytes: https://www.malwarebytes.org/ (use the "download" button rather than the "buy" button). Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds. Please past their logs on here if anything is found. Always pop back and let us know the outcome - thanks

trvlr December 9, 2016 at 11:23:57

As per Derek, run a few pest removers/cleaners. Also try rebooting the router - leave it off for about a minute or so and then power up. Also you having the problems when using wifi only or is it the same if you connect via cat-5/ethernet cable?

have run malware bytes several times with box checked and it has not helped - am running it again now. I do not have any problems with my ipad - only with computer connected to router and one computer running wireless. Sincerely appreciate the suggestions. John

no problems with malwarebytes scan John

unfortunately when i reset the router, the printer is showing offline. when running troubleshooting, it shows printer turned off. I entered wireless password for network in printer. Nothing works to get it working wirelessly. John

Derek December 12, 2016 at 14:14:59

Someone recently on here had to reset the router twice to sort their problem - might be worth a shot. Did ADWCleaner find anything? Always pop back and let us know the outcome - thanks

adw did not help John